We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,072 reviews.
Two parcels collected for Parcelforce24 service and Both took 3/4 days to arrive! Not Good.
30/11/17 by Customer
very happy with the service!
30/11/17 by natasha williams
Having used parcel monkey many times & always been happy this time round was a very different story! I booked 4 next day deliveries with UKmail. All were collected ok last Thursday, 23rd Nov, but none delivered the next day, Friday 24th. Despite emailing chacing them I am still waiting for a reply 6 days later! One parcel was delivered on Saturday 25th, the other 3 were delivered late in the day on Monday 27th. One parcel was paperwork for my accountant that had to be there on the Friday so turning up 4 days late was unacceptable & with no compensation on the horizon! I will use parcel monkey again but will absolutely NOT use UKmail. They are part of Courier so expect better!
29/11/17 by Barbara Marshall
All very quick, easy and surprisingly cheap.
29/11/17 by Mark
Waste of time- no different to going directly with couriers
29/11/17 by Customer
Tv broke during transit
29/11/17 by Customer
Very simple to use
29/11/17 by Customer
Parcel was collected from my Mum, on Friday afternoon. It arrived with us, in France, on Tuesday morning. Great service. Thanks
29/11/17 by Richard Clare
Disgraceful company. Booked for a collection with Parcelforce. Waited in all day. As they have no phone number (because they cannot afford phones probably), I chatted with Erika online at 17.00 who said it will be collected by 18.00 (Screenshot to show this). 18.00 and still not collected. Back onto the online chat and Kate said sorry, nothing they can do, it can be collected tomorrow. When I said Ive been waiting all day, she said I can drop it off at a depot / collection point! (Bearing in mind, it took a minimum of 4 minutes for her to reply back to each message so she must not be able to spell or type correctly(. Now if I wanted to do that, I would have used my intelligence at the point of ordering to do it. She then refused to answer any questions as to why Parcelforce did not collect my order tell me to log a ticket. Please, others avoid this dreadful company and join me in wishing this company and its terrible people to go out of business!!! PS, I have screenshots of all of the conversations.
29/11/17 by MSH
Courier arrived at the appointed time. Was courteous and managed to carry the heavy box 11kg without complaint. ( I asked my husband to carry it for him)
29/11/17 by Lesley
easy online booking, good choice of product, would recommend
29/11/17 by Customer
An excellent service I will use parcel monkey again
29/11/17 by Customer
We have sent quite a few large parcels to our son in Denmark. Parcel monkey is Easy and convenient to use. Only negative is that the delivery always takes much longer than it’s supposed to. The website will say 2-3 days and it actually takes 5-6.
29/11/17 by customer
Basically posted a letter through parcel monkey going abroad. Very eas service got there in 4 days. Wow
29/11/17 by Mr Roberts
Fast, reliable service
29/11/17 by Customer
Great service ,collection and delivery on time 5*
29/11/17 by Customer
Excellent service, however prices are limited and can be found cheaper.
29/11/17 by Nav
This is the worst service ever my parcel still never got picked up I had to use Royal mail in the end dont use this mickey mouse company
29/11/17 by Customer
Our Response: Dear Customer,
Truly sorry to hear DPD failed to collect.
Please open a support ticket so we can look into this and investigate with the courier.
Apologies on behalf of DPD.
Kind regards,
Mike
Reasonable rates to Sweden and quick delivery. Will definitely use again in the future.
29/11/17 by Steve
Good services ,Im happy with the services I got.
29/11/17 by Amrik lal
Perfect solution uk to USA, cheap and quick. Dam post office quoted me almost £50 for the same service...lol
29/11/17 by Customer
Easy to sign up, easy to use and the packages have all been delivered on time so far - what more could you want?!
29/11/17 by Rachel
Very bad! Payed 40£ for 48h parcelforce service , parcel been delivered one week later!!!!
29/11/17 by Jurga
Our Response: Dear Customer,
We appreciate you taking the time to leave a review.
A customer service agent is looking into this now and will contact you shortly.
Please accept our apologies on behalf of Parcel Force.
Kind regards,
Mike
Fast , safe , 10/10
29/11/17 by Customer
Great service, will only use Parcel Monkey now
29/11/17 by Customer
I was kept informed as to when the parcel was to be picked up. And I could track its journey. It arrived in another country within 6 days.
29/11/17 by Customer
Excellent fast service for parcel to Italy Have used this service again and will continue to do so
29/11/17 by Customer
Quick and easy
29/11/17 by Michael Carden
Provided a very competitive price coupled with an efficient service. My parcel arrived in France exactly when it was expected.
29/11/17 by Roger Scrivens
Fast efficient service. Easy booking. Would use this company again.Thanks
29/11/17 by Liz
Easy website to use...
Good prices...
We have a printer but you can use a service that provides a label on collection
29/11/17 by Steve Edwards
Have used parcel monkey many times always using parcelforce service and has never let me down. 100% efficient
29/11/17 by Janet Cummings
First time I’ve used this service and from now on it’s the only one that I will be using , efficient and price competitive, overall an excellent service
29/11/17 by Steve
Worst service Ive ever used in my life. Dont use it, the fact its cheap is not enough for the amount of stress and the actual economic damage caused by their incompetence, unprofessionalism and rudeness. I booked a collection for Tuesday, as I absolutely needed my parcel to be delivered by end of week, and the courier didnt show up without even letting me know. My boyfriend changed his work plans to be home the WHOLE DAY waiting for this disgraceful service, and he ended up losing money for nothing. In the evening, I contacted the customer service via chat and explained them the economic damage caused by them, and the fact that I needed my parcel to be delivered by end of week and they said they could book me in for a collection on the day after, which was the Wednesday. I told them that I absolutely needed it to be collected before 10 am, because I couldnt risk to have someone stay home once again for nothing. To this, they left the chat, and went presumably home, I never received a reply, not even a notice that they were leaving and, on top of that, they didnt even book my collection as they said they would. After waiting for the whole evening to receive a reply, I contacted them via email to explain again my ordeal, and also to formally complain about the rudeness of their customer service. I received a reply the day after, saying they had booked my collection for the Thursday, which was another day later, TWO DAYS AFTER my booked collection date. All this without mentioning anything else and without apologising about the rudeness of their customer service. Since at this point I had not trust at all in this unprofessional company, I cancelled the collection and had to book it with another company, which costed twice as much, but booked me a collection on the very same day and guaranteed my delivery within a certain date. Stay away from this service, which is not a service at all, because, when you need support, they will not give it to you, and you cant even contact the courier directly to solve the situation, so you have absolutely no way of solving your issues!!! Absolutely useless.
29/11/17 by Laura
Nightmare. Parcelforce claimed to have attempted delivery, but no card was left with details. Their customer service helpline took ages and kept passing me to different people before I would usually get cut off. Five days after the arranged date no other attempts have been made at redeliver despite me spending hours on their helpline, website and email asking for this and being told each day redelivery would happen. Each day I waited in for the van and no one showed. Given up now, doubt I will get a refund. Waste of time, would never use again. Nick
29/11/17 by Customer
Parcel collected on day of order goods arrived in the US quick time,
Thanks
29/11/17 by Malcolm Gifford
We were very impressed with the delivery,and collections service of your company.
No hassle,very prompt time of collection,and prompt time of delivery.
The expected time was very convenient so we able to plan the rest of the day.
Thank you,and we shall use you again.
Dr Khalifa
WREXHAM,UK.
29/11/17 by Dr m s Khalifa
Fast and effective
29/11/17 by Customer
Ordering is great - website is easy to use but if you have a problem customer services via email and site is a pain as they will not ring any couriers only email them. Slows everything down.
28/11/17 by Adam Leonard
I arranged to have a 30kg parcel collected from Bangkok and delivered to myself in the UK, all went well, only thing that could have been better was the need for commercial invoices i could not skip this part as my supplier would prepare these in BKK, but would use again.
28/11/17 by Rob
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