We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,072 reviews.
Great service, eay to use/set up.
28/11/17 by Incognito_sez
Fantastic, painless experience - easy to use, drop off and well tracked - would definitely recommend
28/11/17 by NickyJ
Great service and cheap
28/11/17 by Kris
I have used Parcel Monkey several times and the delivery has always gone smoothly and been received at the other end (in this case a parcel from England to France) within the time frame promised.
28/11/17 by Felicity
Excellent service again in getting to New Zealand but for some bizarre reason parcels held up at Customs reason undetermined
28/11/17 by Mrs Smith
used a few times now.good service and communication. highly recommend
28/11/17 by Customer p frost
left a favourite dress in a hotel in khazagstan.... parcel monkey picked it very quickly once I paid and kept me informed all the way through the journey.....very impressed...seems to be related to dhl but much cheaper
28/11/17 by Andrew Simons
Atrocious service, parcel not collected. Customer service appalling. 3-5 days for a refund?? You took the money instantly. Be weary, these are cowboys if this experience is anything to go by.
28/11/17 by dan
Fast delivery
28/11/17 by Customer
Fast easy delivery to Canada.
28/11/17 by Customer
I cant believe am here again. Warning ! this company is terrible, they have taken my money, not delivered my parcel and now when I have started to make an insurance claim decided they have found my parcel and that it was wrapped incorrectly and that my options are to collect from their office in Southampton or pay to have it re-delivered to the sender for 45£, or destroy it ! I ask why they took a parcel that they are telling was so badly wrapped. There is no mention of refunding my 80 odd pounds it cost me in the being for a parcel that has never been received. I have spoken to trading standards today and they are very interested.
28/11/17 by Jane
Great service, very quick collection and delivery.
28/11/17 by Kevin Fowler
I use parcel monkey several times a year to send gifts to family in Canada
And I have never had any problems.the service is quick and reliable. The website is very easy and tracking is comprehensive.
28/11/17 by Elaine
I dropped my parcel to Lithuania at my local post office after booking through online on a wednesday . It was delivered on Monday morning .
Cool.
It was the cheapest price too when I compare with other companies .
I will recommend everyone with my experienc. Its easy to book too .
28/11/17 by Minaj
I booked Tuffnells to collect a parcel and they did not turn up on the specified day. There was no communication whatsoever from them so I had to wait in all day. They then turned up the following day - again without letting me know - so I was left completely unsure whether to wait in again or rebook with another company. I would not use Tuffnells again. However, I thought the Parcel Monkey site itself was useful.
28/11/17 by DIANA
Great cheap service
28/11/17 by Customer
Arrived very quickly, brilliant easy instructions, will definitely use again.
28/11/17 by STEPHEN DRISCOLL
Easy to organise on line and efficient, cheap service.
28/11/17 by JANET
First class job parcel was collected and delivered what more can I ask for!
28/11/17 by Gavin Hanna
excellent service
28/11/17 by Customer
Fantastic service
28/11/17 by Nigel
Easy once I had sorted out my password but that was my fault so overall found the service excellent. Would certainly recommend.
28/11/17 by joan robinson
...no one come on the booked day to collect it!,..i paid one day service.!. ..at the end that was 2 day service and no compensation for lost day!. ...i was only told ...we are sorry. ...How do I rate it?!,...please guess!
28/11/17 by Pio
excellent service, would recommend.
28/11/17 by Customer
Charged me additional money for delivery, i proved my weights and dimensions were correct by photo evidence, they still wouldnt refund the extra charges and started ignoring my correspondence!, so i had to ask the credit card company to step in. DO NOT USE, save your self the hassle...
28/11/17 by Neil Hewitt
appalling service and still waiting for refund!
28/11/17 by Haut de Gamme
Very pleased with the service, will definitely use it again. I sent parcels abroad, the price was the best I found after searching the internet , and they arrived on time
28/11/17 by Katerina
Who would want to use a company that treats their customers so badly. Their insurance quarentee is a con! Everything to do with the claims process is set up for you to fail. They don’t listen, nor understand what their talking about. Then when you go on their chat, or their dash board, they delete all evidence of the claim details. Because I paid by PayPal, PayPal awarded me the money back I paid for a insurance, under insuring the goods because what could go wrong? Didn’t turn up on collection day Didn’t turn up Ist thing next morning as promised, collected 4pm! Dropped pallet as the 350 kg Rayburn £6000 new, was dropped Put on a different pallet and loaded on its front. Parts were missing, plenty of evidence of before, waiting and on the delivery truck, and still they dismissed the claim!! This was a pallet delivery, yet their reason for not paying out as there wasn’t sufficient packing in the box!!!! The way Parcel monkey treat its customers is despicable, customers are a pain. We’re of to small claims court now. Do not use Parcel monkey. Beware!!!!!!!!!!!
28/11/17 by Sharon inns
BEWARE!!!!! THIS COMPANY WILL CHARGE YOU EXTRAS ONCE THE PARCEL HAS LEFT YOU, THIS IS A CON AND NO CONTACT NUMBERS ?? PLEASE USE PARCELFORCE , UPS, Courier ,TNT OR LIKEWISE DIRECT AT LEAST THEY HAVE A CONTACT NUMBER....
28/11/17 by Paul Morris
Our Response: Hello Paul,
Sorry to hear you have been confronted with this additional charge.
Any additional charges come from the courier who laser measure the dimensions and weight of all of the parcels. If the dimensions are out or the weight is stated incorrectly at the time of booking, this can give an incorrect volumetric weight. The carrier then invoices us for the extra weight and we pass this charge down to you.
If you would like to discuss this further, please contact us.
Kind regards,
Mike
Just dropped my parcel off at the shop near my local village and it was delivered abroad in a few days , Excellent Service.
28/11/17 by Susan
Sent my large parcel of Christmas stuff from UK to Japan in just 1 week ! Easy to use web site - could have had it collected to my home but chose to pop it in to the local post office. very efficient indeed.
28/11/17 by Libby Davis
Excellent service !
28/11/17 by MR Wilby
very easy to set up and organise pick up.very efficient on delivery.Excellent service.
28/11/17 by Stuart
At last Ive found a courier service that is reliable!
28/11/17 by Lisa Stevenson
Brilliant service. Cost very good. Parcel sent and delivered in a week. From England to Canada.
28/11/17 by M smith
Very good for price comparison
28/11/17 by Claire M
Very good service.
28/11/17 by Rehman
Labels were supposed to be ready to print within half a hour. They werent ready for 4 hours.
27/11/17 by Customer
Great service well priced and quick.
27/11/17 by Customer
Fantastic .. got a really heavy long item across the country for around £36. Would have easy cost me more than that in fuel not to mention 8 hours of driving. Keep up the good work
27/11/17 by Andy Price
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