We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,072 reviews.
Easy to use and good price.
27/11/17 by Customer
Super efficient & more importantly provided competitive quotes
27/11/17 by Customer
I have sent two big parcels from the UK to Germany. I found a reasonable deal with Parcel Monkey. The booking was easy and clear instructions were sent subsequently. I selected the option to drop my parcels at a post office. Delivery happened promptly and were received within few days later. All in good shape.
27/11/17 by Ulrike
Awful company to deal with. Waited for courier collection to which it never turned up. customer agents just dont care and just give response of we are sorry.
27/11/17 by Lisa Bradley
Competitively priced.
27/11/17 by Customer
Just waited in all day for a collection ( booked day off work especially) and guess what - no one turned up! So I phoned them up to find out what was going on and they couldn’t even be bothered to answer their phone. **** company , don’t use!!!!!
27/11/17 by Louise
Collection from here good(ish) this time because you said one date when I booked the service but it slipped by a day - not the end of the world though. However the usual problem we have with sending things via you to Italy occurred again. I understand that you use BRT in Italy. My Italian recipients do not have a good word to say for their incompetence (and they are Italian!). Your people are always polite and helpful when they collect from here; a great pity that the same service appears not to be available in Italy.
27/11/17 by Lloyd Spencer
Great service , good website to compare options !
27/11/17 by P Rogers
Quick, easy, efficient and competitive pricing
27/11/17 by Muriel Robinson
Very reliable service and delivered within their times stated.
27/11/17 by Andrew
First time Ive sent a parcel to europe, parcel monkey made it so much easier with plenty of options to choose from. many thanks.
27/11/17 by Andrew Cole
Picked up on time. Driver was polite and efficient. Delivery was spot on too. Very happy to you service.
27/11/17 by Mrs H
Amazing speedy delivery to NZ. Thanks
27/11/17 by Sheila
A first class sevice. Very efficient. A very polite driver
27/11/17 by Micheal Butcher
Very easy service to use, quick delivery.
27/11/17 by Deanna
Easy solution to have a package delivered for an item Id purchased on eBay. Seller not keen to arrange shipping so I did it using Parcel Monkey.
27/11/17 by Nick
Another fast efficient International delivery,highly recommended
27/11/17 by CHRISTOPHER VINE
Exelent service!
27/11/17 by Mike
Rubbish service. It was ok the first a few times, then went downhill after I chose another delivery company from this website. After 2 months, the parcel still has not arrived, then I was told I have to pay extra to get it back totally outrages, will never recommend to anyone!
27/11/17 by N2701026
The parcel was same day pick up.two dlukeays past and two phone calls only to be told that my parcel wasnt on the system but payment was taken two days earlier. I ended up taking the parcel to DPD myself. NOT IMPRESSED!
27/11/17 by Luke
Our Response: Hello Luke,
Very sorry to hear this.
A customer service agent is looking into this and will update your support ticket shortly.
Apologies on behalf of the courier.
Kind regards,
Mike
Bit cheaper than their rivals, collected when promised and delivered in excellent time. Thank you.
27/11/17 by Christine Tucker
I cannot believe the service from Parcel Monkey with Parcel Force. My 20kg box was collected last Wednesday afternoon and arrived at its destination in France on Friday morning!!! Amazing! I would certainly recommend this service to everyone and I shall be using Parcel Monkey again, and again.
27/11/17 by Beryl Oram
I have used parcelmonkey a couple of times and cant fault then. Excellent prices and delivery times.
27/11/17 by Customer
Parcel not collected from pickup point for 2 days and tracking information was incorrect, misleading the recipient due to the way that Parcel Monkey books their orders with DPD.
27/11/17 by Cask
Excellent service. Prompt, reasonable costs and superb communication. Recommended.
27/11/17 by Tony Knights
Parcel Monkey is my first stop for sending international parcels.
Postage is one of my biggest expenses and going through Parcel monkey helps keep that down but at the same time still providing both myself and my customer the same level of service I would get by going direct.
27/11/17 by Sarah
Very efficient service
27/11/17 by graeme Thomas
Quick and easy to use - Parcelforce turned up within 2 hours of placing the collection request.
27/11/17 by Ryan
Parcel was posted on 7th November and has been sitting in customs in Hong Kong since 11th November with insufficient paperwork provided by Parcel Monkey and NO contact from them to indicate the reason for the delay. Not impressed. Supposed to be delivered in 4-7 days...Express Service. Having to chase it up myself with DPD, Linex and since been told it is Parcel Monkey who is at fault
27/11/17 by Customer
Very pleased with the service, very prompt, ordered at midnight picked up at 9 am. Delivered on time.
27/11/17 by Julia
Worst team I worked with ever.!!! They are only able to apologize. More than three months and still waiting a refund ! Never ever again!
27/11/17 by AG
Our gas fire - a heavy box, was delivered by Pacel Monkey/Parcel Force to a neighbour whilst we were on holiday. The neighbour is in his 80s - but the driver refused to carry the gas fire in for him. He made the elderly neighbour go out to the van and carry the box in his self. Totally disgusted. Your ref is PM_4787660_5884944
27/11/17 by Sandra Crabtree
Quick delivery. Brilliant Service, great price. Would recommend
27/11/17 by Chris Mowforth
I have recommended others to us this service as it was quick and easy to use. Karen Anthony-Saxby
27/11/17 by Karen
Excellent service.
Paid for my parcel, printed the paperwork and dropped on the same day.
Parcel arrived at its destination in New Zealand less than 72 hours later.
Highly recommended
26/11/17 by Andy
First time I have used Parcel Monkey, very happy with the service, all went smoothly. Will use again
26/11/17 by Jeff Thomas
NO PROBLEMS WITH SERVICE AT ALL - PERFECT AND EASY TO ORDER
26/11/17 by GEOFFREY SWANDALE
Easy to use, quick service and great prices.
26/11/17 by Anna S
Thank you for sending on time and smooth delivery service. Thanks
26/11/17 by Pramod Kumar
Didnt another courier as promised so it arrived one day late. Customer services didnt give a dam. Would NEVER use again.
26/11/17 by jwilfnicholson
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