We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,520 reviews.
The parcel was not collected. Still waiting a week later
01/04/20 by Valentina Vignolo-Love
Got stung with an extra £15 xray charge, then they wanted to charge for a 2nd £15 xray charge, paid for a 2-3 day service to Singapore, it waiting for next flight, told 72hr delay, 5 days later and still not left the country and different customer advisers tell me different things, they really need to step their customer support game up as its absolutely worse than useless
01/04/20 by Bruce
After inputting the parcel size, weight and shipping address I was given a list of suitable services to use. However the one I selected was apparently not suitable and the package was sent back to me. Parcelmonkey have refused to refund as I selected an incorrect service........Why did Parcelmonkey recommend it as the best option and then refuse to help???
01/04/20 by customer
Brill thanks
01/04/20 by Ros Mayo
Good service Easy to use website
01/04/20 by Customer
No fuss, excellent website and easy to use. Saves the hassle of working out the best deal and appropriate service when sending parcels. Makes comparisons between services easy. Use all of the time!
01/04/20 by Simon Williams
The address was apparently hard to find but the courier went back the next day by which time the recipient had put instructions in place so the parcel was delivered safely. I was very impressed that your courier tried again the next day. Thank you.
01/04/20 by W V Cartwright
Very disappointed this is the 2nd time I have used you and the parcel did not arrive on the due date each time so I wont be using you again. Each time it was for my grandsons birthday so they did not get the parcel with birthday presents for their birthday so paying £82.00 sucks a little bit.!!!
01/04/20 by Marilyn Skinner
Collected on time and arrived on time great service
31/03/20 by Karl
All good thanks
31/03/20 by Kenny Gent
Used them many times and never had any problems
31/03/20 by MICHAEL
paid £46 to deliver 2 kgs to Colombia...well within weight. When it got there had another £25 to pay on delivery! Definitely wont use this service again
31/03/20 by Karen Chaplin
Service was great, parcel pick up and delivery were spot on. Only slight hitch was I couldnt get any tracking numbers to work.
31/03/20 by Mrs A D Hannaford
Best prices and service available
31/03/20 by Customer
great price for parcel force delivery
31/03/20 by Valerie Shaw
Have used Parcel Monkey on several occasions over the past couple of years. I have not experienced any major problems with the service. Parcels were collected from my door and delivered to the recipient quickly without any fuss. The cost was reasonable and the option for insurance cover was available at a fair price. Goods were delivered on time and in good condition.
31/03/20 by Customer
A very easy and simple experience. Item was collected from us on time and delivered to recipient safe and sound.
31/03/20 by Jenny
reliable, reasonable quick service
31/03/20 by Gary Kirby
Website was a little fiddly to navigate round and it wouldnt let me do an international parcel with a UK package. Good service apart from that.
31/03/20 by Teraza Adams
Great service! Thanks
31/03/20 by felicity hawkins
will be using you again THANKS.
31/03/20 by Andrew Shilliday
easy to use and great prices
31/03/20 by DEANNA
very good service
31/03/20 by Michela
Great as usual - I oped for pickup as although a next day pick up was cheaper than 48 hrs deal this PM
The only flaw was no time slot for when parcel force picked up from me
31/03/20 by J Ritchie
Excellent service as always!
31/03/20 by Customer
Collected and delivered efficiently.
31/03/20 by Claire
They are cheap, but they suck balls in ALL other respects , you pays your money and you takes your chances!????
31/03/20 by Customer
Brilliant service. Very competitive pricing as well. First parcel was sent to Germany within two days with minimal fuss and effort from my part ( at least). The courier was exceptionally professional. Have already booked for another parcel to be sent to Greece.
31/03/20 by Yiota Blundell
The company did not collect on the day I requested for a 24hr delivery so order was late. Could not get through to parcel monkey so had to schedule for the next day Using the automated system
31/03/20 by NA
Exceptional service!
31/03/20 by Paul Rogers
In these uncertain times, they came through
31/03/20 by Pedro Ferreira
always a pleasure
31/03/20 by Customer
During this tough time I wanted to send a parcel to my granddaughter in Canada. I thought it would take a while to get there but door to door was 3 days to a very happy 5 year old. Amazing service.
31/03/20 by Carol Carson
Efficient delivery...easy to track
31/03/20 by AB
Stress free and excellent service
31/03/20 by Marie Ryall
Excellent service
31/03/20 by Tom
Easy and no issues!
30/03/20 by BOSH
Very easy , reliable and fast
30/03/20 by Customer
Good value for money service.
30/03/20 by CustomerPete Redding
Great service. Even during lockdown for Covid-19, the parcel still arrived on time
30/03/20 by Liz, Wirral
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