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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,819 reviews.
The best
We sent my grandfather parcel -they tried to be on time for her Birthday
Thank you
14/10/23 by Marusya Marinova
Av found what I was looking for
14/10/23 by ChiTaN
Great experience prompt and quick
14/10/23 by DAVID knowles
So easy and quick
13/10/23 by Karen Durrell
It worked like it should, not much still does these days in the UK!
Parcel arrived a day later than expected but it got there intact!
13/10/23 by Peter Menzies
Excellent communication fast service,very pleased thanks you.
13/10/23 by Bernard Downes
Parcel arrived in record time and tracking was efficient.
13/10/23 by Fizz 47
Reasonably priced for an excellent next day service when needed
13/10/23 by Mr Neil Reed
Efficient and cost effective
13/10/23 by Dean Gaunt
Smooth process to deliver a parcel to Australia. Arrived quickly and no problems.
13/10/23 by D D
Very reliable and honest service
12/10/23 by Saw Man
You lost my parcel!! Then have to e cheek to ask me to provide proof and statements from all parties! I asked you to track it and you told me it’s lost, don’t ask me to provide evidence when you can’t do your job!!!!
12/10/23 by Dewald
Very pleased with the service easy to use
12/10/23 by Kathryn Shaw
The goods was delivered intact and was delivered ontime.
12/10/23 by Customer
Easy on screen and easy to track
12/10/23 by Consumer
Easy to understand booking service. Great updates on parcels progress. I would recommend.
12/10/23 by gordon walder
Very efficient service
12/10/23 by Mrs Smith
We had around six issues since we started using ParcelMonkey. They never help. They advise you to contact once item is delivered, then once item is delivered they close claim saying its delivered and they are not covering you for any losses because of delays. If its 3 days delivery please multiply with 7 as they deliver in 21 days. Their unqualified customer reps are a cherry on the top.
12/10/23 by Raman Sangha
Quick and easy to use
12/10/23 by Guest
Delivered safely & on time.
12/10/23 by Andrew Goodison
I am extremely disappointed. The courier never came to another courier, waited all day until 6pm, didnt even come the following day. I therefore walked down to the post office and sent it by special delivery.
12/10/23 by Linda, Warminger Court, Norwich.
easy to use, timely parcel collection and delivery
12/10/23 by Sisi
Easy to purchase, simple form to fill in. I don’t have a printer though so had to find a friend with a printer which was a pain. Other platforms offer a no printer option so I’m sure the tech is available for Parcel Monkey to send a QR code for post office to print for you. However good service overall and parcel arrived safely at destination which was main thing.
12/10/23 by NR
I have paid nearly £100 for door to door DPD postage and arrived completely smashed. Disappointed.
12/10/23 by Lukasz
Great price and tracking when exporting to another country. Just be aware price can be based on size not weight. I had 2 big boxes originally with the largest at 10kg quoted at £161 Once split into 2 smaller it dropped to approx £55 for the same items just split into 2 boxes.
12/10/23 by Colin Turner
I can’t track my parcel, I will not ever try to use this app again it disappointed me so much. It’s been more than a week and didn’t even know whether my package arrived or not.
12/10/23 by Hosana
Easy to use. A good selection of delivery companies at great prices. I would definitely recommend.
11/10/23 by Julian Wood
Quick and easy to use with tracker and a picture to say the parcel had arrived safely.
11/10/23 by Andrea
You still have not returned our parcels. We are now 3 months on and aour customer is threatening legal action.
11/10/23 by Recyclers Rewarded Ltd
Fast, efficient and reliable
11/10/23 by Lara Roberts
I paid shipping. My shoes were 270aud equivalent to 135pounds. Because the shipping was only 20. They claimed the shoes as missing....which i believe it was in there intreaste to take/steal the shoes and sell. Wish I never returned the shoes. No compensation. No refund.nothing. Dont trust them.
11/10/23 by Ocearn Morren
Fast efficient service.
11/10/23 by customer
Parcel Monkey is good until something goes wrong and then theres no support. It appears theyve included every eventuality in their T&Cs so when your parcel is significantly delayed theres no compensation or refund available.
11/10/23 by Nigel
Easy to follow instructions for me to send. Parcel arrived on date specified. Very efficient and economic way to post parcels.
11/10/23 by Customer
تاخير جدا بتسليم الطلب مع العلم المبلغ الذي طلب فد تم دفعه وقالو لنا يومين او ثلاث ايام والان صلو اسبوع ولم يصل للعميل
10/10/23 by Customer
Packages arrived on time and in good order thanks so much
10/10/23 by Customer
Really easy to get a list of quotes suitable to my needs, print labels and send. Accessible website.
10/10/23 by Beano
Simple and effective
10/10/23 by Happy
Initially, I paid £11 Parcel Monkey for the shipment of a small office chair, which seemed reasonable. However, I was taken aback when an additional £76 was deducted from my account! Regardless of whether there was a slight discrepancy or not (according to Parcelforce), this additional charge felt exorbitant and, frankly, exploitative. What truly disappointed me was that Parcel Monkey withdrew this money from my bank account before the issue was adequately resolved. Instead of receiving the support and guidance I expected during this process, I was met with a demand to provide proof of the dimensions and weight of the chair. The challenge here was that I no longer had the chair in my possession. This entire experience has left me feeling not only frustrated but also deeply dissatisfied with Parcel Monkeys customer service and billing practices. I believe that customers deserve fair and transparent communication and a reasonable resolution to such disputes. Sadly, this was not my experience with Parcel Monkey, and I hope that my feedback encourages them to improve their customer service and billing procedures in the future. I do not recommend Parcel Monkey, I was absolutely shocked at this unreasonable charge. I am seeking a refund of this additional charge (which was 7 times more than what I paid for), and I will be taking action if this is not processed.
10/10/23 by Dominic West
Good choice of options and good value.
10/10/23 by Ray Stewart
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