We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,498 reviews.
Brilliant, great range of prices and couriers to choose from , took 2 days to get from Northumberland to San Diego using UPS , used a few times and very happy to recommend
04/03/25 by Mr D Hicks
Quick Service and arrived in Austria in perfect condition.
04/03/25 by Romilly
Easy to book, arrived on time, sent timely messages to my phone.
04/03/25 by Mr Chris Moore
Yet again unable to upgrade when the mistake has been made by the courier. This is not the first time that YOUR system has not allowed proper custome care. Bottom line Parcel Monkey couldnt care less once theyve got your money.They might as well get rid of all Customer care staff because theyre powerless to do anything. Your staff need to be able to contact the courier. Also you cleverly put What three words on your site but its not used.
04/03/25 by VINTAGE CRATES
As expected thanks
04/03/25 by James Taylor
The company service easy to order pickup n drop off on the app brilliant top marks thanks you
04/03/25 by Christopher Jones
Fantastic delivery time, two days to America.
First time of sending a parcel there and found it very easy to do through this company. Filling out the forms was simple and a good variety of drop off points. Was kept well informed throughout the whole process. I cannot praise them highly enough and will definitely use them again.
04/03/25 by Elaine
Parcel Monkey made sending an odd-shaped package to the US very straightforward. The paperwork aspect could be quickly dealt with, and the shipping label was instantly available. I am very pleased and will use Parcel Monkey again.
03/03/25 by Hermann Sommersell
Used Parcel Force as a carrier, first class delivery service.
03/03/25 by Len Adams
Easy to use the site
03/03/25 by DM
The company misinforms, hides information and plainly lies when it comes to shipping. Avoid them at all costs. If a parcel is returned they take it hostage with extra charges instead of sending back you, the sender. They misinform of any customs charges that there may be with their calculator. Support form them is less than worthless. I will never use them again and I would never recommend them
03/03/25 by Codie
No hassel delivered in less than 24hrs
03/03/25 by Stuart
Good value service.
03/03/25 by CARL
Parcel was collected on time and delivered successfully to the recepient a few days later. No issues. Thank you.
03/03/25 by NDS
Consistently reliable and a fair price. Easy to book, too.
03/03/25 by Ivan Berryman
Parcel picked up and delivered on time. Photo sent to prove delivery.
02/03/25 by Jan McCabe
You made it all very simple to understand and I found it very easy to follow.
02/03/25 by PHILLIP BENTLEY
Multiple choices for shipments at truly competitive prices!
02/03/25 by Dorothy Patel
thank you for this service. It was picked up and delivered. I was able to track it.
02/03/25 by Rana Haffar
Paid for the parcel by dimensions and weight then was charged an extra £5 with out asking just taken straight out of my bank didnt ask disgusting
02/03/25 by Chris North
Easy to sort and good rates
02/03/25 by Mrs Dawn Studd
Great services
02/03/25 by LEFKO MIHAI
Excellent service: on time, polite, and reliable for pick-up, and subsequently easy to track the parcel.
01/03/25 by Emily
Delivered no problem would use again
01/03/25 by kevin powell
The whole process was easy and value for money. I will always use parcel monkey. Excellent courier service
01/03/25 by C Miller
Easy to use and very good instructions and very reasonable prices would definitely use this site again
01/03/25 by Matthew
Excellent and easy to use
01/03/25 by Sinead O'Brien
Brilliant service was delivered on time so easy to use defiantly use again and again
28/02/25 by Mrs. D Pegram
The driver met no-one on his first attempt and was able to deliver the parcel on the second attempt. He was courteous and friendly.
28/02/25 by Folasade
Good service and fast delivery have used for overseas parcel and got competitive prices at single place
28/02/25 by H. P.
Was made very easy to post parcel to Poland..all customs documents included and tracking of parcel was spot on with constant updates …Will use again
28/02/25 by David Lees
I have a terrible experience with the service. An extra £17 was taken off my account after paying in full for the service. I will not use this service again.
27/02/25 by Jethro. O
Excellent communication throughout. Prompt and speedy delivery
27/02/25 by Adrian Webb
They took extra money from my PayPal 2 weeks later as said the dimensions were wrong but I measured them to ensure accuracy and copied the weight from the seller himself! Craftily set up a repeat payment on PayPal without me knowing! I will never use them again !
27/02/25 by Helen Weston
Perfect service thank you.
27/02/25 by Graham Stone
If you are shipping internationally, Parcel Money dont make it clear that the price you pay does not include duty in the receiving country. We sent a pair of socks to Germany for around £10 then had to pay £30 to UPS Germany!!!!!!
27/02/25 by Nick Hindle
Good service
27/02/25 by customer
Just so easy to use and the service is as described, communication is excellent and clear making the whole process drama-free. Thank you.
27/02/25 by Shirley
If i can give 0, I would, but 1 star is minimum. Ive sent a bumper spoiler with them . I measure it. i give them the dimensions and the weight.. They charged me 56£ for the delivery all good.. but after one week, they charged me extra 130£ for the reason the parcel was bigger . When I wrapped with bubble foil I added 10cm more each side and I didnt realise so instead of 180cm was 200cm.. to charge nearly 3 times more .. is ripping people off ... Avoid at any costs
27/02/25 by Flavius Stefan Tutunaru
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Perfect service ????
27/02/25 by Geir Þór
