We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,464 reviews.
The complete package was great the cost the collection and the delivery top notch and will use every time.
26/11/20 by Customer
Geat company, Great service, did exactly what it said on the tin. BRILLIANT
26/11/20 by Sue
Parcel sent by ParcelForce48 was delivered on time and I was able to check progress on line.
26/11/20 by Mrs Squires
Picked up on time and delivered in two days. Thank you.
26/11/20 by JackieJo
Easy peasy ,this was the first time I had sent a parcel abroad and parcel monkey made the process easy and straight forward and my parcel arrived in four days which I thought was excellent service x thank you x
26/11/20 by jo
Very reliable . Parcels always reach their destination as promised
26/11/20 by Mrs Sylvie Fraser
Still have not received my packages over a week later
26/11/20 by Martin
BRILLIANT SERVICE, DEPENDABLE AND REASONABLE IN PRICE.
26/11/20 by Caroline Temple Cox
Poor online service, order status takes forever to update and unable to track order via parcel monkey or via courier directly.
26/11/20 by Customer
An excellent service U.K. to Denmark in three days and during covid - would never use anyone else
26/11/20 by Alison Lovell
Twice I have been asked for a review and my package hasnt yet been delivered. I tried to track it and after a week it still said it had just been dropped off to a pick up point. Only after responding to the first request for a review and saying that my package hadnt arrived yet did it show on the tracker that the package was on its way and due to arrive on suggested date Mon Nov 30th. If it arrives on this day it will have taken 16 days from drop off with little communication on its whereabouts. Not impressed.
26/11/20 by Sheila Vollmer
Outstanding service. My parcel was delivered in Singapore within four days. I am very impressed and so was the recipient.
26/11/20 by customer
Quick delivery would use again.
26/11/20 by Customer
Always fab. I use regularly and price is great and good service
26/11/20 by Jayne Marsh
Well impressed. Process was easy and simple. Would def use again.
26/11/20 by chris speer
Our parcel, which was picked up from our home, arrived at its destination in Australia a day earlier than expected. Excellent service. Prices are high but we use the service only once a year.
26/11/20 by Customer
Great tool for working out cheapest post for a parcel
26/11/20 by SUSAN WALKER
Excellent. Professional. Safe.
26/11/20 by Melanie Roberts Maier
Excellent experience.
26/11/20 by Mrs Insell
Great service very pleased, simple to use service, medium sized parcel but quite heavy 16kg I packed my item quite well it was collected from my home on time, delivered the next day on time too via DHL, brilliant excellent service.
26/11/20 by Philip
Timely, reliable and great customer service
26/11/20 by Customer
Excellent service!
26/11/20 by Customer
Quick and eASY way TO SELECT THE BEST SERVICE FOR ME
26/11/20 by Lorraine Walker
One of the best service I have used, easy to book and if there are any issues operators will always message to resolve.
26/11/20 by Shana Cheong
fantastic service, very easy to use, very reasonable on pricing
26/11/20 by joanne goodall
Very good - would def use again
25/11/20 by Andre Verhaeg
Everything was fine
25/11/20 by Customer
Amazing ! Great value for money. Delivered in time as expected. Parcel with no damage !
Highly recommend.
25/11/20 by Katarzyna Harris
All went well thank you
25/11/20 by Kenneth
Excellent service. Parcel collected on time and delivered very rapidly. Courteous gentleman picked up parcels and nothing to complain about.
25/11/20 by E A Newson
Quick easy service and prompt delivery (to Zambia!)
25/11/20 by SJ Dunster
Always a great service
25/11/20 by Customer
Great service
25/11/20 by Milan
An excellent service!
25/11/20 by Ann
amazing job, the delivery was fast and smooth
25/11/20 by Fabien Merciere
Excellent service! The parcel was delivered much faster than expected!
25/11/20 by Hakan Groth
First time used and very happy with service provided. Arrived in plenty of time. Will certainly use again
25/11/20 by Linda
Absolutely brilliant - convenient, reliable, cheap, quick, efficient and easy to use.
25/11/20 by Alan
Dropped off at pickup shop receipt obtained text throughout transportation including date of arrival at destination
Definitely recommend and will be using again myself
25/11/20 by Tjb
I booked a collection with a next day delivery service, item collected on a Tuesday and should have been delivered on the Wednesday and after chasing parcel monkey and the courier company direct it was finally delivered on the Friday. I had, unfortunately, booked the same service again on the Tuesday (before I realised that it isn’t actually a next day service at all) and had an item collected on the Wednesday that again any many chases was eventually delivered on Monday. I complained to both the courier company and parcel monkey - the courier said Parcel Monkey should refund my cost as they didn’t deliver on time. I contacted parcel monkey several times who has no contact numbers you can only contact them via online chat / email. All they kept saying was somewhere deep down in their terms and conditions it doesn’t matter if the next day service you paid for doesn’t deliver, basically it’s tough! The last few messages I sent they ignored all the questions and just copied and pasted the t&c’s clause so their customer service is the same sub standard as the deliveries they offer! I asked how can they sell a ‘next day delivery service’, charging a premium for the next day part that quite obviously is NOT a next day service. It wasn’t just an unfortunate event whereby it got delayed, it was never a next day delivery service in the first place as both my parcels turned up 3 days later! False advertising, selling false services - not sure how they are getting away with it but I will be contacting trading standards too!! AVOID, there are much better companies to use!! P.s. I suspect if they see this review they will post the clause out of their t&c’s about how they don’t ‘guarantee’ next day delivery! They won’t actually recognise the fact that they are falsely selling a service by calling it ‘next day delivery’ when infact its 3-4 day delivery!!
25/11/20 by Nicolle Bremner-Martin
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