We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,518 reviews.
This is the second time I have used Parcel Monkey...Its the best thing ever! pick up from your home, all you need is a printer to print off the destination address label,and thats it !
05/12/20 by Tony Horrocks
Excellent service, sent large parcel from Essex to Dubai. Arrived in stated time and in excellent condition. Can see tracking at all times.
05/12/20 by Raymond Dye
Good service.
05/12/20 by Karen garcia
Excellent pick up drop off service
5*
05/12/20 by Marji Cotter
This has been a disaster, my parcel hadnt been collected..I have TWICE been left a note saying Im not in, Ive been in, were in lockdown, plus these are Christmas presents.
05/12/20 by David Cheyne
I too used the cheaper option, DO NOT. Parcel was supposed to be delivered to France in 5 days. It is still sitting in the uk hub awaiting export. Parcel monkey no help as they can’t track it at the hub. It was a present for my granddaughter. Very disappointing and terrible customer service. Yes, they reply but only with excuses which do not lead to my present being delivered. DO NOT Like me be tempted to save a few pounds ????
05/12/20 by Melanie Hodgson
Shipping to Indonesia
Shipped from UK Great price
05/12/20 by Clive Gidney/Altered Images
Excellent service !
05/12/20 by Andrew M
So seamless and easy, no-brainer on using this service again!
Placed a courier collection order quite late into the night, got my label shortly after. Was pleasantly surprised it was collected the next day and delivered the following with no setback or problems.
05/12/20 by Mohammed
Collected 9th November 2020. Went missing in Vannes - Chronopost/DPD, I can only assume stolen because of the contents. All docs requested sent for claim and now Parcel Monkey have gone very quiet. After requesting info, I was bounced around and no-one would give a straight answer. Simple result - package gone missing, waiting for money for the claim. It has been confirmed by Chronopost/DPD its vanished, so where is my money. Customer services for Parcel Monkey are pretty much non-existent. THINK HARD BEFORE TRYING TO SAVE A FEW QUID. ITS BETTER TO PAY A LITTLE MORE AND DEAL DIRECT WITH THE COURIER. AT LEAST YOU HAVE DIRECT CONTACT AND SOMEONE TO TALK TO, RATHER THAN GOING THROUGH A THIRD PARTY WHO TAKE YOUR MONEY AND DONT GIVE A #######....
05/12/20 by Dave Yeates
Brilliant and easy service - so much quicker than hunting for a courier individually
05/12/20 by David Hill
Ive been a customer for a number of years but Im sorry to say I wont be using their services again. Sent two expensive eBay parcels using Parcelforce 48 hour delivery on Tuesday 24th November 2020. Expected them to be delivered on Thursday 26th November. To my surprise even after 5 days the tracking info for parcelforce had not updated. At this stage my ebay customers were messaging me to say they had not received their items and were worried. I called Parcelforce customer services and they said the parcels had not been received and they didnt have them despite me dropping them off at the local Post Office and having a receipt for both items. After having a panic attack and driving back to the local Post office I went to see the manager and he was very helpful and he even looked on CCTV to see the parcels been taken away by Royal Mail. Apparently RM collect the parcels on behalf of Parcelforce. So I called Parcelforce who then said that Royal Mail dont collect the parcels and theyve been handed to the wrong people and they cannot track them. Anyway to cut a long story short, contacted Parcelmonkey and they just kept responding with a templated reply of "well chase the courier" and never gave any updates. Twice they asked for proof that the parcels were dropped off - I uploaded this info and they still kept asking for it. Totally useless responses. In the meantime one of my buyers reported me to eBay for non-delivery and demanded a refund. The goods were worth a total of £400! Luckily I took the insurance option but claiming anything from these monkeys would be a joke as they just put obstacles in the way of everything you do. About a week and a half passed by and I was about to refund my buyers and suddenly Parcelforce found the missing items and delivered them. I guess I was just unlucky and I understand things can go wrong but its the way it was handled. I have messaged ParcelMonkey back to ask for a refund on the postage as I think its the least they can do but now they are not replying to me. It just shows what they think of the customer. You pay peanuts, you get monkeys. Next time Ill pay more for a better service. Lesson learned, I could have nearly lost £400 thanks to saving a couple of quid. Its just not worth the risk. Dont expect any help from them when something goes wrong.
05/12/20 by Simon Danby
Easy clear instructions. Used before and will again
05/12/20 by Teddie
First time Ive used parcel monkey, I recieved a text to tell me what time my pick up would be, you have an hour as in between eg.9am and 10am and they were on my doorstep at 2mins past 9. Great service. Will definitely be using again very soon, highly recommended.
05/12/20 by elaine reavy
Very good arrived in 5 day to Norway quicker than we have used before and less than half the price and will use again.
05/12/20 by B Ommins
Easy to book and pay for delivery. Unfortunately, I paid extra for 24 hour delivery and when dropping off parcel for Parcelforce I was told that it would not be collected for two daysas collections didnt take place over the weekend. This was not made clear on the site. Once collected the parcel was successfully delivered within 24 hours.
05/12/20 by Mrs Alison Gravelle
This is the second time I have used parcel monkey to sent a parcel to Greece. Would always use them as they find you the best price.
05/12/20 by Fiona
Fantastic from start to finish
05/12/20 by Customer
Only just found out about Parcel Monkey and would use again - really good service and prices!
05/12/20 by of
Excellent service would highly recommend
05/12/20 by Bob
Easy straightforward booking system though had impression early in booking process that cost would be less than it worked out. Must have clicked wrong button. Cost nevertheless satisfactory.
05/12/20 by Peter.N
What can I say to improve great service , can’t fault anything yet
05/12/20 by Katherine Boult
Despite being a regular customer, failed to another courier for three days and handling the complaint very badly this time. Very poor and neglectful service leading to aggravation with my consignee client and going through the hassle and extra costs in rebooking my parcel with another courier. An utterly dissatisfied and unreliable service. I’ve requested and now waiting for compensation for gross negligence.
05/12/20 by Badrul Amin
Fantastic service!
05/12/20 by Bonzo
Highly recommended…
Went onto their website in the evening and booked the package for a good price.
Picked up next day at lunchtime from a rather remote location.
Delivered overseas in a week.
Most pleased :)
04/12/20 by Ivar Tangen
Amazing service
04/12/20 by Customer
Great trustworthy service
04/12/20 by Customer
Excellent service
04/12/20 by Customer
Arrived within timescale and no problems
04/12/20 by Customer
Delighted with the service, a parcel took 8 days reach Australia from Scotland
04/12/20 by Customer
First time using Parcel Monkey.
Great price & delivered to N Ireland in 48hrs.
Last used Hermes & it took a month to arrive.
04/12/20 by Mrs S Strathearn
Always recommends the best deals at the same time as giving you options.
04/12/20 by Karen P
No problems at all, courier collected on time and delivery was speedy too.
04/12/20 by Matthew Ruprecht
A first class service from start to finish. Would recommend.
04/12/20 by JENNIFER FROST
Once again a super service from Parcelmonkey. They make it so easy to send a parcel. Have now recommended them several times to family and friends.
04/12/20 by Anjie Appleby
I have used parcel monkey now for a couple of parcels to Canada they are reasonably priced and the site is very easy to use.
04/12/20 by Customer
On line instructions were easy to follow and we dropped off the parcel locally on the arranged day and it arrived speedily to Germany within 5 days. Very impressive in these busy times.
04/12/20 by Julia
Terrible didn’t another courier !!!!
04/12/20 by Saralou
Excellent price, good staff and very professional. Highly recommended
04/12/20 by Beatriz Hernandez
Fabulous prices and the deliveries are spot on. Can’t fault them at all!
04/12/20 by Mrs Sarah Acland
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