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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,837 reviews.
Excellent service, parcel was delivered next day.
17/12/20 by trimbyc
As always excellent service. Parcel to Spain was delivered in 4 days.
17/12/20 by trimbyc
As for delivery not bad customer service diabolical still waiting even now for messages back regarding a parcel very poor
17/12/20 by Beaman
I am still waiting for my package to be delivered
17/12/20 by Susan Diment
Easy straight forward parcel delivery with optional inexpensive cover for list parcels
17/12/20 by Martin Purcell
I will use Parcel Monkey again. Very happy.
17/12/20 by Christine Gaylor
Brilliant service as ever would highly recommend this parcel company
17/12/20 by Jan Nelson
Excellent, quick service even during busy Festive season.
17/12/20 by Customer
Consignment says on Parcel Force delivered and signed for, but person named is unknown at recipient company!!!.....and no goods!!!
17/12/20 by SHS
Great service, super easy to use. Fast & efficient without having to leave the house. Great price too. Would definitely recommend & definitely use again. Thanks Parcel Monkey ????????
17/12/20 by Lucy Griffiths
I am unable to give a full review at the moment as the item I posted has not yet been received. I was a bit concerned that the tracking details mentioned the recipient (in China) would receive this on 28th December, too late for Christmas. Although she has been informed it is in Hong Kong so at least it is nearer there than here! I chose the service I did as delivery stated it would arrive between 5-7 days, so always read the small print! Hoping it will arrive in time.
17/12/20 by Customer
First class service
17/12/20 by Leslie Weir
Prompt pick up great DHL driver, and delivered next day
17/12/20 by Customer
My parcel was both collected and delivered exactly on time - excellent service.
17/12/20 by Sarah Anne Bryant
Excellent. International delivery was efficient even at Christmas time.
17/12/20 by Bryan
Very simple to follow and efficient
17/12/20 by Customer
Really great service from provider.
Only problem was at delivery end in Italy - returned to depot as “incorrectly addressed” whereas it wasn’t.
But dispatch from Uk to Italy quick and straightforward.
17/12/20 by Helen
Great service and great value ????
17/12/20 by Sarah Ellerker
great service easy to use
17/12/20 by Steph
Great service! Parcel arrived the next day,
Driver was very friendly and helpful. Will definitely use again!
17/12/20 by Customer
Brilliant service would recommend without reservation
17/12/20 by Customer
Parcelmonkey took the hassle out of transporting heavy package to post office and instead of paying hefty fees, helped to find very affordable prices. Thank you and will be returning soon!
17/12/20 by Customer
Great service as always. Parcel collected on time and delivered promptly. Parcel Monkey provides all necessary information and paperwork to make parcel-sending easy.
17/12/20 by Marian Pearson
Fast shipping
17/12/20 by julijia
Fantastic service. thanks
17/12/20 by George
This is an excellent service. The courier arrived when expected and the parcel arrived at its destination early! I was kept informed the entire time. Very cost effective too - much cheaper than going to the post office.
17/12/20 by Sue Read
Pickup in the UK AM Monday, arrived at destination in Australia Thursday. Great service
17/12/20 by Customer
Excellent from booking to delivery.
17/12/20 by Customer
Another parcel to Hong Kong safely delivered, though a little slower leaving the Exported Hub area en route, due to the Christmas rush I imagine.
17/12/20 by CustomerMrs Jean Donnellan
Useless. Always go direct to the courier rather than using these jokers. The delivery or pickup might fail but at least you can then complain to the organ grinder and not the Parcelmonkey. Customer service seem to assume customers know nothing about how couriers work and ask ridiculous questions like can you confirm your address.
17/12/20 by Duncan B
Excellent service provider
17/12/20 by Customer
Very straightforward, quick and efficient service. Will use again.
17/12/20 by Customer
Parcel is been around for 10 days still not arrived... luckily i paid so i had 100 pounds valued package. Really hope it gets where was supposed to....or my family will not get any gift this Christmas from aunty ????????????
17/12/20 by Customer
Awful service. Wont deliver my parcel and are charging me to get it back after already taking £40. You say it has a battery in it and but it doesnt?!? SCAM
17/12/20 by ben connor
I cannot say as the parcel hasnt yet been delivered in Australia. In Europe I find Parcel Monkey excellent
17/12/20 by CAR
Didn’t give a time for collection but tracked and delivered perfectly
17/12/20 by Customer
Once I had registered it was easy to find the right carrioer. Information required and updates were all suitable.
17/12/20 by J Willard
Competitive pricing and easy process. We have used Parcelforce through ParcelMonkey.
17/12/20 by Florence
Absolutely shocking customer service. I paid for a item to be sent but immediately realised the weight may have been wrong. I took the advice of the customer service advisor to rebook with the new weight and they would refund me within 3-5 business days. This didn’t happen! As you can only deal with them through their messaging portal I raised the query with them. They apologised for the delay and would send payment. That also didn’t happen. We are now on 9 days. Sent another message to their complaints team who said they would investigate the delay. Hours later through the messaging portal I received correspondence saying A. We are offering you a refund of said amount and to confirm it within 14 days. (I confirmed immediately) B. On the back of that “your refund will be completed within 24 hours” C. Refund was successfully completed.....amount sent to original card. Click here for a printable receipt. Over 24 hours later and the refund still wasn’t there. I also checked with Visa through my bank and there wasn’t even a pending payment. So they can offer cheap delivery, but their service is even cheaper. NEVER EVER USE THIS COMPANY FOR ANYTHING. There is even a Facebook page dedicated to their poor service.
17/12/20 by DVX
Great service
17/12/20 by Gary Robbins
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