We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,050 reviews.
Extremely poor service from Courier-unable to contact them, parcels not not collected, delivery took over a week. Will never use again.
06/01/11
you should dump Courier they are rubbish i have been trying to get a parcel collected for 2 weeks . its impossible to contact them .
06/01/11
My parcel should of been delivered before the new year that is why i paid for next day delivery. The parcel only arrived today 06/01/11.
06/01/11
NOT COLLECTED YET! THERE IS NO WEATHER ISSUES HERE. ALSO Courier CHANGED COLLECTION DEPOT FROM S****HORPE TO SHEFFIELD & SINCE THEN NOGOOD
06/01/11
That delivery was fine but I have 3 packages not collected & I can't get a response or any information from you & still can't book EH area??
06/01/11
Always suprb keep it up!
06/01/11
I am still waiting for the parcel to be collected!!!!
06/01/11
No comment left by this customer.
06/01/11
as per usual excellent service
06/01/11
no trouble at all, will definitely use again.
06/01/11
Excellent
06/01/11
Good service frrom you,but City link were less so as they did not come to my door,they failed to pick up. I took parcel to them.
06/01/11
No comment left by this customer.
06/01/11
happy with service up to my last order of 5/1/11 order 367931 for 3 items unfortunately was out but note to say collect 2 only/paid for 3
06/01/11
Paid for my parcel to be picked up the next day and delivered in 48 hours. Got it in less than 24. Can't say fairer than that.
06/01/11
all good , one day later than expected but was xmas and im sure was busy
06/01/11
Fast, reliable and reasonable
06/01/11
An excellent service as expected. Collected on time, delivered on time and fantastic value for money. Well done
06/01/11
TOP CLASS AGAIN BUT PLEASE GIVE 110% PRAISE TO THE DRIVERS THEY DO A FANTASTIC JOB AND ARE ALWAYS CHATTIE AND HELPFUL KEEP UP THE GOOD WORK
06/01/11
No problems
06/01/11
I am still waiting for collection two days later - no communication. Colelction cancelled by 'Courier account holder' what is happening???
06/01/11
No comment left by this customer.
06/01/11
parcel delivered quickly but the other item did not satisfy my requirements
06/01/11
excellent service
06/01/11
We were very happy with the service. Thank you.
06/01/11
Service as described - receipients got parcels - even as everyone else looses their heads?!
06/01/11
I feel that Customer Service is Parcel Monkeys strong point and makes you the favoured option long term.
06/01/11
Excellent serviceoccassoinally crashes, late delivery,loss of parcel . Late response to queries. Track PM356507/ LW154143 ridiculous!
06/01/11
placed 2 orders on 29th december still havent been picked up cant seem to contact anybody dont know what to do
06/01/11
paid for next day delivery and parcel was meant to be delivered tuesday the 5th which i paid for and its still not here and today is the 6th
06/01/11
very happy with the service and will use you in the future
06/01/11
Rubbish! Both parcels on this consignment picked up 30th December and neither have been delivered yet 6h Jan. 1 is still on way to depot.
06/01/11
Excellent service as per usual, Driver collected, had a quick chat and off they went. Delivered next day! what more do you want
06/01/11
I thought your service was excellent. helpful courier, door to door. no queueing at expensive post offices ever again!
06/01/11
No comment left by this customer.
06/01/11
No comment left by this customer.
06/01/11
No comment left by this customer.
06/01/11
excellent service parcel collected & delivered the next day great price great service many thanks
06/01/11
Thank God for Parcel monkey, Just seems that you are what people expect from a courier service. Well done :)
06/01/11
Your lack of customer service personnel is a real problem when the bad weather affects deliveries so much.
06/01/11
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