We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,049 reviews.
The general ordering process is simeple
28/12/10
No comment left by this customer.
28/12/10
Useless, items not collected, updates to status take forever, Parcelforce cope with a bit of snow, why cant you ?
28/12/10
No comment left by this customer.
28/12/10
Even though the weather was bad the courier delivered next day, Bristol to Yorks, calling twice to make sure my mum got her christmas parcel
28/12/10
Very speedy service will definately use again thanks very much
28/12/10
STILL WAITING, my parcel was due for collection on the 21st dec, i expected delays because of the weather, but this is not on
28/12/10
No comment left by this customer.
28/12/10
No comment left by this customer.
28/12/10
Excellent service. All went smoothly
28/12/10
you have taken our money but our parcel is still sitting here waiting to be collected one week later!
28/12/10
perfect every time very quick collection/delivery cant get any better 5star
28/12/10
verypoor
28/12/10
No comment left by this customer.
28/12/10
Difficult to manouevre on the site problems if more then one parcel. if make a mistake and want to change something you can't.
28/12/10
Payments made and taken from you side but collection has not been made yet and no communications to customers after events.
28/12/10
As an individual I do not have an account with City Link, this is the BEST way to send a parcel, Parcel Monkey even pick it up.
28/12/10
I HAVE WAITED OVER TWO WEEKS FOR INFO ON TWO MISSING PARCELS AND YOU SEND THIS **** !!!!!!!!!!!!
28/12/10
Were recommended to you and can honestly say you exceeded expectations especially considering weather! Many thnx!
28/12/10
Thanks.
28/12/10
excellent service
28/12/10
No comment left by this customer.
28/12/10
No corrwspondence 1 parcel ended up collected by customer who travelled 37 miles round trip, after having waited 5 days
28/12/10
delivered next day despite the weather
28/12/10
Due to the fact that no collection took place (waited in for 3 days)had to reschedule for 4th Jan. reciprient of parcel not impressed
28/12/10
Top service despite the weather! Happy New Year to you all!
28/12/10
the Paercel has never been collected
28/12/10
No comment left by this customer.
28/12/10
parcel is still waiting to be collected ,
28/12/10
Excellent couldn't ask for a better service! Cheapest by far picked up the same day bargain will definitely be using again :)
28/12/10
Said it was being picked up on the 21st December 2010, I waited in all day and no collection, no call to say it was not being collected,
28/12/10
One item never got collected and according to Courier was cancelled!!! and the 2nd has still not arrived.
28/12/10
no tracking facilities, no custumer service..
28/12/10
well done
28/12/10
Parcel picked on time, still hasn t arrived in Rye.........hopefully Wednesday..10days for overnight. Shocking
28/12/10
Excellent service. Pleasant helpful pick-up drivers. Recommended. Thank you
28/12/10
website easy to use. collection very speedy. unfortunately, delivery delayed due to very poor weather. but very efficient none the less.
28/12/10
Web site is a pain at times when trying to book, and now trying to send an item to Scotland you say not taking orders for that postcode !!
28/12/10
Your email about your missed collection was very late and made it sound like I had missed the collection. I waited in for three days and
28/12/10
Rubbish - package still awaiting pick up a week later
28/12/10
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