We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,359 reviews.
Given the [prevailing weather conditions and backlog, the effect of these on delivert times should be made very clear on the website
20/12/10
No comment left by this customer.
20/12/10
flawless service desite adverse weather
20/12/10
Two parcels were booked the first went fine but second there was problem with and it took 2 days before I got a response to my e-mail
20/12/10
Thank you brilliant drivers dealing with difficult times
20/12/10
parcel sent on the 15th..still not arrived yet even though on a 24hr service. No email to apologise for delay.
20/12/10
No comment left by this customer.
20/12/10
Very very good+++++++
20/12/10
Courier did not collect on the day , but tracking said that they did !!!!! So i had to take the parcel to their depot at Hurn. I arrived
20/12/10
No comment left by this customer.
20/12/10
I think this service is great and by far the best. For one, you can specify times and secondly fab that next day is guaranteed. Excellent!!
20/12/10
No comment left by this customer.
20/12/10
Very efficient service,as usual.
20/12/10
I got caught out by the stupid rule on pro-forma invoices for shipping to US, even if it's not a commercial package - DHL should rethink
20/12/10
No comment left by this customer.
20/12/10
picked up on time, arrived on time - will use again
20/12/10
item was damaged
20/12/10
Despite bad weather and the busy Christmas period, parcels were still collected and delivered in good time. Many Thanks.
20/12/10
No comment left by this customer.
20/12/10
Prompt delivery considering the snow
20/12/10
No comment left by this customer.
20/12/10
Very efficient service. Excellent booking agency with easy to use website.
20/12/10
My parcerl was not collected!! I re-booked for a same day collection and the parcel is still here 5 days later! I expect 2 refunds from you.
20/12/10
This parcel was delivered the next day ,however this was after reebooking because it wasnt collected for 2 days
20/12/10
you need a telephone help desk
20/12/10
No comment left by this customer.
20/12/10
so have no problem...
20/12/10
arranged collection twice parcel still not collected and we have not had sonw this week till today so cant use that excuse
20/12/10
Excellent service! The only thing that I nearly missed was the printable lable. But once I realised I had to print it, it was easy.
20/12/10
First class service, as always! Nice user friendly website. My number 1 parcel delivery site
20/12/10
Very good easy to use service thank you
20/12/10
Parcel Monkey although cheap have poor customer care, no phone number. OK for odd parcels but not regular shipments as I have found at cost
20/12/10
No comment left by this customer.
20/12/10
was told 7.30 til 5.30 and it didnt come til 1pm next day with no correspondence or reply to my emails
19/12/10
No comment left by this customer.
19/12/10
No comment left by this customer.
19/12/10
excellent many thanks
19/12/10
poor services no reply to any inquiries Rubbish customer services
19/12/10
Very poor. Courier acknowledged and there tracker system shows that their driver has been instructed to collect on 12/1210. Still waiting
19/12/10
Excellent service, great price, fast pick up and delivered to the other end of the country the next day, very pleased!!
19/12/10
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