We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,049 reviews.
If pick up could be more time specific or a telephone call
28/12/10
Parcel not collected on arranged day, parcel not delivered on arranged day. That's a breach of contract. Odd, Royal Mail could manage it!!!
28/12/10
you cant pick up till 4 JANUARY2011????
28/12/10
I booked next day delivery with you 12th December - I understand the snow has been difficult but as of 28th December still not delivered !!
28/12/10
Time wasters. Took my
28/12/10
No comment left by this customer.
28/12/10
I was advised of a missed collection 2 days after informing the non replying C.Service I had delivered them into the Couriers Depot..!
28/12/10
Very reliable considering weather conditions! Thanks a lot!
28/12/10
Excellent service in difficult conditions. Good price as well. Delivered on time, well done.
27/12/10
I emailed requesting to cancel one consignment and to be issued a refund on the 21 dec I am still awaiting a reply and refund !
27/12/10
No comment left by this customer.
27/12/10
No comment left by this customer.
27/12/10
excellent as always
27/12/10
No comment left by this customer.
27/12/10
1st CLASS SERVICE ALL ROUND NEVER GO ANYWHERE ELSE WHEN I HAVE A LARGE PARCEL TO POST :-)
27/12/10
i am still waiting for a parcel ordered over a week ago to be collected. noone ever answers your phones lines appalling service want refund
27/12/10
No comment left by this customer.
27/12/10
didnt collect & no email or contact telling me this.
27/12/10
No comment left by this customer.
27/12/10
The parcel was picked up and delivered as per instructions excellent job well done
27/12/10
First time use it still my parcel has not been collected, they said missed collection but no one arrive and did not leave prove of arrive.
27/12/10
No comment left by this customer.
27/12/10
Pick up on 20th dec didn't happen due to snow. Next available date is 23rd dec (i'm not in) then 4th Jan! What about 29th, 30th & 31st Dec?
27/12/10
IT WAS A DAY LATE AND DAMAGED
27/12/10
it was supposed to be delivered on 22nd dec it still hasnt arrived made me look really bad to my buyer but its the 1st prob ive had
27/12/10
paid for express service and took 5 days. didnt get there in time for xmas for my children
27/12/10
speedy service considering the weather,thanks
27/12/10
My parcel has not been delivered to the correct address and has gone missing it had my Grandchildrens Christmas presents
27/12/10
Very good service - turned up early to collect my parcel despite the adverse weather conditions!
27/12/10
I know you've been busy with the snow, but 13 day response times are not acceptable.
27/12/10
some of my parcels were cancelled on their way by me apparently, i never cancelled any, wont be using service again
27/12/10
As usual excellent service at competitive rate
27/12/10
just keep doing what your doing guys
27/12/10
A much improved service from CityLink since the last time I used ParcelMonkey
27/12/10
My Parcel reached before Xmas so thankyou but it would be really nice if in the future I don't have to wait all day for the collection.
27/12/10
No comment left by this customer.
27/12/10
"Very impressed and pleased. Affordable and reliable"
27/12/10
Great way to find a low cost courier. Excellent service. Will use again and will recommend to others.
27/12/10
parcel collected within the time scale - driver was pleasant - delivery took 2 days !! excellent considering shocking weather conditions
27/12/10
No comment left by this customer.
27/12/10
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