We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,049 reviews.
2nd time using this FANTASTIC SERVICE (after, Parce20go let me down twice, never again!!) - polite courier, on time, delivered fast A+++
27/12/10
Weather conditions delayed both pick up and delivery, but you still managed to achieve delivery by Chritmas, much appreciated!
27/12/10
my item HAS STILL NOT BEEN COLLECTED AND SERVICE DISGUSTING!!!!!!!!!!!
27/12/10
Excellent Service, Many thanks
27/12/10
No comment left by this customer.
27/12/10
No comment left by this customer.
27/12/10
Still not delivered (Courier's fault). Repeated failure to reply to enquiries by Parcel Monkey Customer Service team totally unacceptable.
27/12/10
Parcel was not collected
27/12/10
No reply to my query.
27/12/10
I still have someone waiting for an item sent 10 days ago! They only live 2 hours drive away, that isn't good enough.
27/12/10
my reason for saying poor service is two orders i placed (1) 363895 not collected( 2) 363915 this order needs canceling and am unable to do.
27/12/10
No comment left by this customer.
27/12/10
Despite the snow, collected and delivered on time. Many thanks!
27/12/10
No comment left by this customer.
27/12/10
i didn.t expect parcel to arrive before xmas but it did - brilliant. thankyou
27/12/10
Very poor service 2 cancelled bookings
27/12/10
Great service under very difficult weather conditions - many thanks once again - merry xmas :o)
27/12/10
Great service with a smile as usual - thx :o)
27/12/10
Great service with a smile as usual - thx :o)
27/12/10
I ordered and paid for a pick up for Monday 20th Dec, and it hasnt been picked up yet, I havent received any information from you.
27/12/10
Excellent service when there was adverse weather, excellent tracking system to with updates of progress. Very impressed!
27/12/10
no problems
27/12/10
Looks like you performed well as expected. No feedback from the customer, so all must be well. Will use your services again.
27/12/10
Courier never turned up to collect, had to use another courier company. I require a refund.
27/12/10
good service, same day pick up, and especially considering the snow
27/12/10
Collected same day it was booked and delivered to Italy before Christmas - well done!
27/12/10
Very good service concidering the weather.....5***** service all the way many thanks.
27/12/10
Courier to tel customer if no answer at door, to prevent failed collection. Also to agree collection point e.g shed if customer out
27/12/10
very very good service, will use again
27/12/10
While others were making excuses over the Xmas period my parcel was collected as scheduled and delivered 2 days later. Excellent service.
27/12/10
no collection , still waiting
27/12/10
parcel has not been delivered as yet after 7 days
27/12/10
No comment left by this customer.
27/12/10
brilliant
27/12/10
You failed to collect two parecls, then you failed to collect resheduled parcel collection,also u failed to deliver another u collected !!!!
27/12/10
Very Good
27/12/10
HAVE TO SAY THAT FIRST COLLECTION WAS MISSED BECAUSE OF WEATHER BUT THE PARCELS WERE COLLECTED NEXT DAY AND DELIVERED 24 - 48 HOURS AFTER
27/12/10
THE SERVICE WAS GOOD CONSIDERING THE AWFUL WEATHER. I WILL BE USING YOU AGAIN AND AGAIN.
27/12/10
Excellent service Thick snowy conditions and was delivered in recored time way better than RM Many Thanx. resnably priced
27/12/10
I cant think of any right now,it was all very efficient,good value,and easy to set up-thank you!
27/12/10
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