We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,052 reviews.
Parcel arrived not working condition, was supposed to be next day delivery, was on the van for 3 days, now no response to my e-mails, REPLY
11/01/11
No comment left by this customer.
11/01/11
Very poor, Placed the order before 10.30 and paid extra to have it collected and they turned up a couple of days after. Not good enough!
11/01/11
No comment left by this customer.
11/01/11
At long last I was able to book in parcels for Lanarkshire and they were picked up. The re-booked ones were picked up too
11/01/11
All was okay. Thanks
11/01/11
No comment left by this customer.
11/01/11
No comment left by this customer.
11/01/11
No comment left by this customer.
11/01/11
Excellent service
11/01/11
No comment left by this customer.
11/01/11
Picked up parcel when expected and arrived at destination the following day. Very good service.
11/01/11
We are still not actually sure whether our customer has received this parcel or not. Vague carrier information.
11/01/11
Cheap, fast, no problems
11/01/11
No comment left by this customer.
11/01/11
Fantastic service. Booked at midnight, and collection was next day, thank you very much.
11/01/11
Is there a way to give zero stars? Apalling service and no communication.
11/01/11
You never reply to queries and I have just had a collection cancelled with no explanation
11/01/11
You never reply to queries and I have just had a collection cancelled with no explanation
11/01/11
You never reply to queries and I have just had a collection cancelled with no explanation
11/01/11
No comment left by this customer.
11/01/11
No comment left by this customer.
11/01/11
You never reply to queries and I have just had a collection cancelled with no explanation
11/01/11
No comment left by this customer.
11/01/11
Courier not aware of PM369148-502179 so not collected. Waiting for you to reply re PM369148-502175. Sent u email 10.1.11
11/01/11
Support ticket opened on 30th December ref PM_362277_491942, still no reply from yourselves, worst service yet from a booking agent...
11/01/11
Good quick efficient service with no hassles registering with the website (just an email address) which I liked.
11/01/11
No comment left by this customer.
11/01/11
Contact number would be so much better.
11/01/11
Can't fault the actual courier services, but when something goes wrong Customer/Parcel Monkey communication is abysmal
11/01/11
always arrive when expected , and deliver on time. Thank you
11/01/11
No comment left by this customer.
11/01/11
Very pleased. Arrived first thing, very polite staff member and item delivered next day as promised.
11/01/11
Your service is great, sadly, City Link are not.
11/01/11
An excellent,first rate service,i will certainly use them again,a great deal,and no monkey business,thankyou.
11/01/11
I don't know if these items have been delivered yet - details not been updated on Courier site or else they are lost in system somewhere
11/01/11
no problems
11/01/11
Extremely efficient. Arrived on time. Goods delivered promptly
11/01/11
always collected and delivered on time!!
11/01/11
My recent order that was placed on the 5th Jan has still not been picked up despite receiving a delivery???
11/01/11
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