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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,820 reviews.
Failed to get parcel collected and still waiting on refund
26/11/23 by ian nairn
Great service as always. First time Ive used the drop off service and it was painless! Will be using again
26/11/23 by Mr John Flynn
Delivery was all good
26/11/23 by Mike
Received timely
26/11/23 by customer Karen Berry
First time I’ve used this for a parcel to the Far East. It was collected promptly and delivered very quickly. My only criticism is that I had to wait in all day for collection. It would have been helpful to know if it would be collected in the morning or afternoon.
25/11/23 by MO
Sent a parcel from england to romania .item turned up with two holes in the WOOD box item was broken ..I paid extra insurance NOW they are trying everything not to refund.. DONT USE PARCEL MONKEY CHEAP **** SERVICE RUN BY MONYEYS
25/11/23 by katie and dale
Booked, paid, collected, delivered. Perfect.
25/11/23 by Broders
Good service easy to follow customs documents Thanks
25/11/23 by Gerrard Boyle
Good service, good price
25/11/23 by Steve S
Easy to book and parcel arrived quickly and safely.
25/11/23 by Customer
Basically, three days in a row the courier did not collect the parcel. During the afternoon on the second day, I even asked Parcel Monkey to confirm the courier would turn up, and their customer services used their standard template, ‘it will be collected by 6 pm’. They didn’t follow up with the courier and have no customer awareness, as they would have been on the courier during the third day to pick it up.
25/11/23 by Andy Applebee
Had a major problem earlier this week. Dropped a review here on Trustpilot. They replied all concerned" saying they would contact me ( they havent ) or I could contact them using a link ( this just put me back on their chat bot) which knew nothing of my old problem. I am now thinking they have no real people in this website.
25/11/23 by Ian Bates
I had it very easy but things became funny after the parcel was picked up on Monday by UPS. I tracked and understood it was to be delivered the next day only for the update to show it had been redirected. I had no idea what this meant and called UPS. The agent got me very worried when he told me the parcel was taken to a wrong hub and had no idea when it would be delivered! This was because parcel was a return that had to be done within a timeline. Thankfully, it was delivered two days after on Friday.
25/11/23 by omobayode okelola
Should have been 48 hour delivery, we are now 5 days in and parcel still not delivered. I sent an email to parcel force after 4 days and they have not replied. Terrible service, no communication, do not use them, I will certainly use another company.
25/11/23 by Lynn Slater
Failed to deliver my parcel , returned it and then refused a refund. To cap that I was charged £22 three days later because my undelivered parcel was under weight?? Re sent using UPS and the same parcel arrived in the USA safely three days later. Hugely disapointed with Parcel Monkey.
25/11/23 by Gary
Dropping off parcels at a Post Office on a Sunday was very convenient.
24/11/23 by Customer P
Delivery time was changed by you but updated by phone to let us know this so all good.
24/11/23 by C Harrison
A totally simple way to send back such an awkward parcel
24/11/23 by Will Dixon
After adequate measurement of the parcel, at the point of collection, you should have tried measure and confirm that what was submitted was in order. You just went ahead to debit another £6.71 and also collected 65$ Canadian dollar at delivery. There is no transparency in your transaction and it’s quite a shame.
24/11/23 by ADEKOYA ADETAYO PHILIP
Excellent service and took less than a week to arrive in Australia.Tracking updated regularly .
24/11/23 by Fizz 47
Very quick service
24/11/23 by Mrs Smith
Great service. Easy to book and a great price.
24/11/23 by Mr Roddy Robertson
Very communicative and quick to deliver
24/11/23 by Customer
Service timeliness not as advertised and sold. Paid for 3 day service. It is day 5 and parcel is still in transit.
24/11/23 by M. D.
Easy to use ????
24/11/23 by Louise
I put an Amazon label on the parcel. The driver said, rightly, that he couldnt take it. I got your label but was unable to use your Web site to rearrange a collection. After many tries, I gave up and sent it by Royal Mail. Please refund me and notify me when its done. Mr.Roger Bruce Holmes
23/11/23 by Customer Roger Bruce Holmes
Easy to use website. Input all info and pay for service and within a few minutes your postage labels are in your inbox. You can use deliver to Post Office or box/ depot / shop or have your items collected. Have used them for Cyprus and UK and had no problems. Have got a account with them and will use again.
23/11/23 by Richard
Would not advise using parcel monkey - we booked a UPS courier delivery slot and we are now entering the third day waiting if they will eventually pick our package up?! You are given no time slot but expected to sit in all day and wait if the courier will actually turn up (3 days in our case). Parcel monkey refuse to compensate for this appalling service but instead just keep rebooking slots for the following day that are yet to come to fruition! If I could give the service a 0/5 rating I would!
23/11/23 by Alice
I had sent the parcel since 16/11 And the last update on tracking that it’s accepted at Heathrow 20/22/23 It’s been 8 days ! No more tracking and so far still not received at destination My sister can’t track it either
23/11/23 by Mrs rabab Amer
Brilliant service
23/11/23 by Customer
I sent 2 parcels, paid them 28 odd pounds, then after delivery they charged me another 76 pounds and they have no idea why they are charging me that. They are still reviewing. I would stay away from them.
23/11/23 by Raj Sharma
Always superb service
23/11/23 by Ian Wotherspoon McConnell
Brilliant quick and easy service to send a parcel from the UK to the US.
23/11/23 by Mrs.Callaghan
Parcel still not delivered and no service - its stuck at a depot somewhere. Shockingly poor service.
23/11/23 by Ian Johnson
Parcel picked up and delivered safely
Site is easy to navigate and use
Links to other seller sites eg eBay for tracking
23/11/23 by ian livingston
Just a simple way to send a parcel
23/11/23 by Mr Hambrecht
I pay for 48 H delivery, but delivery took 96 hoers.
23/11/23 by Anna
I am very happy with your service and very reasonable price.
23/11/23 by Customer
Easy to arrange. Pick up on time as was delivery.
It would be helpful if instructions relating to a private individual arranging a collection from a UK company for delivery to private individual in mainland Europe were clearer.
23/11/23 by Heico Hanford
Clear website. Easy drop off. Successful delivery
23/11/23 by John
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