We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
Prompt pick up and delivery
02/11/24 by biliqees obisesan
Easy to book and select carrier. Used to be hard to get a label printed, but easy with Parcel Monkey.
Good stuff.
01/11/24 by Mr Peter Dodge
So easy to get a parcel collected and delivrered to me.
01/11/24 by Customer Mark D.
Parcel monkey offered a range of delivery services at good prices. However, the service I chose from UPS has failed miserably to deliver the package within the timeframe advertised. This might not be directly Parcel Monkey’s fault but there doesn’t appear to be any contact maintained between the customer the them to ensure delivery success within the agreement paid for. The only option is this feedback process. So, I’m still waiting on my parcel being delivered a full three days after the maximum days stated originally. I doubt I’ll use them again.
01/11/24 by Paul Robert Prentice
Everything just as promissed.
A1
01/11/24 by robert Bulbrook
Very easy site to navigate.simple instructions. Would use again
31/10/24 by JOSEPH SCOTT
Easy peasy no hastle
31/10/24 by Customer
The process of booking out a parcel was pretty straightforward but when it came time you drop off the parcel, 3 of the nearest options shown.on the map were incorrect. I had to drive to the 4th option to hand it over. The nearest two both refused it including a post office refusing a royal mail collection, whilst the 3rd option was no longer even there!
31/10/24 by Brad Blunt
Both Parcelforce and DPD failed to pick up my parcel terrible service
31/10/24 by John Spence
I put in the correct measurements and weight of the parcel for a quote. After the parcel was delivered Parcelmonkey took an extra £16 from my credit card saying they were wrong. I disputed it and they have not even bothered to respond. Wouldnt use this company again.
31/10/24 by Unhappy Customer
Very easy to use and is a great tool for costing postage for customers
31/10/24 by Customer
My parcel with DPD has been in transit for much longer that expected
31/10/24 by David Winder
I was very pleased with the parcel collection and delivery service provided by Parcel Monkey. What I really appreciated is not having to enter customs codes for each item that other companies require when posting to Europe post Brexit. I just needed to state that these were personal items and avoid the lengthy admin. My parcel was held up by customs for about a week before being released. I didn’t have any hassle or duty to pay. I would strongly recommend Parcel Monkey for sending parcels to Europe.
31/10/24 by C Booth
delivery was as requested.
31/10/24 by Su Jhooti
The process was easy and efficient.
My parcel from the other side of the world arrived quickly and safely.
31/10/24 by Terry Morris
Tracking information confusing including halfway through process said parcel had only just left Up Hatherley.Parcel took longer than forecast
31/10/24 by Fizz 47
One of the best parcel services I have ever used, booked 2 parcels on separate occasions and both collected next day
31/10/24 by Daren
Great way to get my parcel to a postcode not everyone delivers to. Didnt need use of recipients email which makes life so much easier great experience and help thank you
31/10/24 by Ad
Delivered the following day! Great thank.yiu
31/10/24 by Ken Owen
OMG!! DONT make a mistake with your address label and try to change it because you will get nowhere just stick with the main couriers because you will have to fight for a refund i know a lot of bad reviews on hear are about delivery which parcel monkey dont do they us a third parties that is other courier companies its not them delivering too you ok!! my complaint is with them what is funny everyone will get this computerised generic Reply from Parcel Monkey UK Good Afternoon, I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you. Alternatively, please contact our team at; parcel monkey Again, we are very sorry for this and hope we can come to a quick resolution for you. Kind regards, ParcelMonkey Customer Services so another lost customer HA HA
30/10/24 by paul evanson
Brilliant comparison site, easy to navigate and with discount pricing, superb :)
30/10/24 by Paul R. Bethell
Very annoying save my bank details without permission took money out 5 times from my account without sending me any invoice I don’t know which laser they use for dimensions for charging people never use this service again
30/10/24 by Raj
Easy to use. Thanks
30/10/24 by Anon
Delivered to wrong address
30/10/24 by Customer
Easy to arrange and organise, the price was instant and competitive.
30/10/24 by MR DARKO ARSOSKI
Great service.
Quick and convenient.
30/10/24 by Customer
Just had our remaining part of our couch delivered which was a footstool. Driver came up the stairs to the front of the house, knocked the door and practically ran back to his van with his tail between his legs. Luckily myself and my partner were both in the house. I watched from the window as my partner went down to collect the delivery. Piss poor service. If we were not home the footstool would have been damaged in the bad weather or even stolen. Shocking delivery driver. If you can’t speak to people when they come to the door you shouldn’t be working for a delivery company!!!
30/10/24 by Courtney Jones
They delivery guy delivered it to a neighbour across the road, several doors down. Didnt leave me a note, didnt update on the tracking who he had left it with, leaving me to walk up and down my street hours later trying to identify the bottom of someones door from the picture hed posted in the tracking. Id paid extra cover given it was a work laptop with private data. Poor!
30/10/24 by Customer
Easy to use form except asked for a phone number and I didn’t have one for the company so ended up putting my number down as it wouldn’t let me proceed without one.
30/10/24 by Karren Montgomery
The parcel took 1 week from the UK to Australia.
Arrived safely
30/10/24 by Joanne Ince
Parcel was checked in for express AM delivery and it wasn’t delivered at all on that day, still waiting. It’s not the first time it’s happened. I am a small business and I’m at great loss using this company but don’t know who else to use.
30/10/24 by Customer
Fab service ordered 24 hr was thaw in less than 15 ????????????
30/10/24 by Sarah
Yet again ,another awesome delivery to USA .
29/10/24 by Tanya Mansfioeld
1st class service.
29/10/24 by Gerry Gardner
Great service with Yodel thank you Maxine ????
29/10/24 by Maxine Stevens
perfect job thank you
29/10/24 by Customer
Yr platform never mentionned at anytime that UPS courrier we used for this shipping would claim custom duty fee about the same amount as the one we paid to yr plateform ! And this shipment was only a used keywith a used key ring,a total rip-off and hasnt even been delivered on time as you indicated 2-4 days delivery time, in fact we received it after 6 days ! Total waste of money & a very bad service
29/10/24 by Jocelyne
Really friendly helpful driver. Had clearly been very careful with goods. Absolutely no issues at all. Would definitely use again.
29/10/24 by Cedar Bay
First time using, simple system - parcels arrived incredibly quickly (USA to UK)- be better if we could track and download all information from the site rather than having to create separate UPS accounts - although in comparison to another company can not fault - will be back again
29/10/24 by Claire Wilkinson
Great service would definitely use again
29/10/24 by Antony Linge
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