We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 222,907 reviews.
Best service as ever
28/12/21 by dianne
Great service as usual. Booked a few days before Xmas for a next day delivery. Package collected as advised and delivered within the delivery slot. Well done to you and your service partner
28/12/21 by Customer
Brilliant service. Our friendly pickup driver was Stuart. Next day delivery was a huge improvement on Royal Mail. Many thanks.
28/12/21 by Mrs ANNE SCOTT
Package picked up on time and delivered on time. A satisfied customer.
28/12/21 by customer
Very straight forward to use. Good choice of couriers with prices to see. Will use again
28/12/21 by Steph
2nd time used their service - no complaints whatsoever about the process or the price and only little gripe was that Parcel Force didnt give an approximate collection time which is out of the control of Parcel Monkey. Collection duly made and delivered next day so all good.
28/12/21 by Susan
My problem is not with ParcelMonkey. But the parcel I sent with Parcelforce using Parcel Monkey arrived significantly damaged. It was well wrapped up in a robust box recycled from Amazon. The parcel had obviously not just got wet, it had been sat in water for a considerable time - sufficient for the contents to grow mould. I shall complain to Parcelforce, however I think Parcel Monkey need to know their recommendations can be as problematic.
28/12/21 by Verity
I’ve described what’s in a parcel and where it must to be send(abroad), paid and dropped if off to nearest point. Parcel was than returned back to me because was unsuitable for air cargo. Lost money and time on this transaction. Don’t recommend their service.
28/12/21 by Unhappy Customer
Easy to sort and all parcels arrived safely and within time frame set.
28/12/21 by Ali.K
I have no complaints
28/12/21 by Mcarey
Five stars service. I’ve posted three parcels before Christmas and all got delivered within 48hrs. Postage cost was ok, drop off service easy and convenient
28/12/21 by M Dow
The parcel was collected on the day and time notified. Successfully delivered on the day advised.
Easy to arrange too with helpful tips for sending… I would recommend.
28/12/21 by Max
Just as expected Dropped off parcel, delivered a few days later.
28/12/21 by Mourne Militaria
28/12/21 by Dave Goodship
Simple quick and efficient
28/12/21 by Dan
Great service, will definitely use you again
28/12/21 by julie nicklin
28/12/21 by Jonathan Coles
Arranged 2 parcels to be collected on 22nd Dec. One parcel went to the wrong address, the other one is still missing. Customer services said will update me.... Still waiting. You can only speak to them online. They are simply not bothered when things go wrong your parcel is missing. Still no update on 28th Dec.
28/12/21 by GPL SPECIALIST VENTILATION SERVICES LTD
I am using parcelmoneky since some time (or parcel2go whatever is cheaper/offers the couriers I want/need).
In this case I sent some short notice parcels to germany via parcelforce.
Parcels handed in on the 16th and theyve been delivered on 21st !!
The same time I sent some other smaller parcels via Royal Mail, also with accurate customs declaration, these parcels are not even delivered yet.
I should have paid the £2 extra and used parcelmonkey/parcelforce as well.
28/12/21 by Reviewer
Good price with convenient collection and suitable delivery time. Good range of services.
28/12/21 by Robert
I have used parcel monkey a few times now, mainly using DPD. I have found them consistently easy to use and extremely reliable. The rates are fairly competitive and the companies listed on the comparisons have all been 1st class and do what they say (except having an issue with Royal Mail once).
28/12/21 by Gordon
Parcel (xmas present for elderly mother) sent on 01/12/21 to tenerife after several emails it actually arrived on 29/12/21 which is not the service I paid for will be using alternative company next time
28/12/21 by peter woodcock
Great value for an on time delivery.
28/12/21 by Bryan Steele
As always the administration was good and the parcel was collected on time. I was told delivery would be 3 -5 days. I was surprised as it was collected on the 17th December and I anticipated a Christmas delay, but it wasnt then processed at Reading until the 25th December and I have no idea when the parcel will arrive in Australia. The reporting system needs a lot of work to make it much more accurate and informative.
28/12/21 by Andrew Cullen
Parcel was picked up in the promised window and delivered in good condition within 24 hours. Perfect.
28/12/21 by Mr James Forsyth
I had to reuse the service within a week of sending my first parcel, but am very happy with the service. I used DHL collect service again - printed my own label and was collected the next day and delivered within 24 hours. I am very happy with the service. Gladly recommend Parcel Monkey to compare prices for sending parcels.
28/12/21 by Pramod Gokhale
Quick and easy
28/12/21 by Sylvie
Very easy to use website with brilliant deals on parcel delivery options. Will definitely be my go to for pacels now.
28/12/21 by Stuart
Huge saving against booking with Parcel Force directly. Minor issue with collection but this was due to Parcel Force. Parcel Monkey site let me rebook very quickly.
Delivery was on time and direct to the door.
Excellent service overall and a huge saving,. Highly recommended
28/12/21 by Mark B
Great service at a good price.
28/12/21 by Duncan Proctor
I sent a number of packages from the UK to the US for Christmas. The process was smooth, including customs forms, and they arrived in just over a week - which is not bad for the week before Christmas.
28/12/21 by David Campbell
Very straightforward process from beginning to end.
28/12/21 by Cathy Humphries
I ordered Courier next day through Parcel Monkey, i waited in two days for the collection, on the third day i contacted Courier direct only to be told that the order had only just been placed with them just after a complained!!! I canceled the order and requested a refund, Im still waiting for that as well. Im only giving one star as theres no option for none.
28/12/21 by ifly sussex
I sent a parcel to Australia on the 01.12.2021 to my son with Christmas present in it still no arrived in Australia
28/12/21 by Customer
The Parcel Monkey transaction was all ok but the problem is with the DPD service. we chose Next day delivery , but they failed to deliver the parcel and we are still waiting for it 5 days later. the excuse is that there was no one at the house which was totally wrong. DPD driver posted the photo of a random house. We contacted DPD, they told us the driver will go bzck and deliver the parcel later in the day; but he did not. Really disappointed as this meant my parents who were spending Christmas on their own due to Covid did not get their parcel for Christmas.
28/12/21 by Alain 38320
Surprised by ease of use
28/12/21 by Nicola Jane McKnight
Absolutely brilliant!! A faultless service, so smooth and dependable.
28/12/21 by Deborah
Easy to use and good selection of carriers. Just sent a Parcel from the UK to the UAE. Delivered a couple of days late but understandable with the Covid situation. Thought it would be delivered to the door but not so just to a post office where it had to be collected. Maybe I didnt read the small print. Overall very satisfied with Parcel Monkey have used them many time for UK to France and they have always been good.
28/12/21 by Mr Skinner
it is so easy to use Parcel Monkey - I feel very comfortable with it, everything is explained
28/12/21 by Mrs Harvey
Recommend have used many times
28/12/21 by Maria