We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,730 reviews.
Collected on time and delivered as arranged
07/11/24 by Dave Godfrey
Package arrived with outside cover ripped, fortunately no damage done to contents.
07/11/24 by Ken T
My heavy crate of equipment was picked up and delivered, which was great, and I have no complaints about that, but the crate itself was utterly battered by the time it arrived, the handles were smashed off and gone, one wheel was off and there were two huge holes. We had to chuck the crate, but amazingly nothing inside was broken.
07/11/24 by Lucy Hawkes
Have used Parcel Monkey UK twice and both time I was able to find the best carrier at best price possible for my needs and the process was easy and smooth.
07/11/24 by E.
Dont use this courier service ups piggy back off them both are as bad as each other. Always find a way not pay out on compensation for damaged goods not packed correctly if this was the case it wouldnt have left the factory just to point out oven was still in its original packaging!! Then charge me for being over weight which wasnt the case ups worker said in there warehouse when I pick up the oven it wasnt 60kg single 600mm x595mm oven at most are 40kg so all have been warned!!
07/11/24 by martin hoey
Delivered promptly and in good order. Thank you.
07/11/24 by Brian Oldford
Excellent service cheap and a day early on the delivery
07/11/24 by Mandy
The whole process was user friendly. Parcel arrived is good time and without issue. Im one happy customer!
07/11/24 by Funkface
Great job. I’ll be back
07/11/24 by IvanJackson
disgusting charge £72 to send 3 fishing rods from Somerset to Crewe. how is that justified
07/11/24 by Mr stephen quinn
Parcel arrived in just 4 days ????????
07/11/24 by Nik
Great service user friendly
06/11/24 by Viking Customer
Delivered promptly and great price for service
06/11/24 by Matthew
My parcel arrived safely and in good condition. Photograph proving its successful delivery was provided.
06/11/24 by Customer
Was not picked up the day we dropped it off but got there eventually.
06/11/24 by Mrs Glenys Thorne
Really simple to use, purchased online, dropped off at the correct local locker and had detailed tracking details throughout.
06/11/24 by Em
My parcel has not been picked up yet, we have already paid for this, I cannot get hold of anyone to try and get this picked up. can someone call me on 03302234350 please.
06/11/24 by Amanda Rees
I am happy for the correction service but not happy to see that my parcel hasnt yet reached to its destination.
Already the time limit what was mentioned to me is over and now overdue is going on.
06/11/24 by Sona
Easy to use service
06/11/24 by Joanne Young
Fast and easy service to use
05/11/24 by Stephanie Stott
Relatives left an entire bag accidently when they visited. They needed it pretty soon. They had it back in 24 hrs at a fraction of the price it could have been had inused normal postal.
05/11/24 by Cathy Bradley
They never answer any questions just repeating the same things. I still have no idea what was their problem. Parcel monkey and the courier gave a horrible experience. Never again.After two weeks the parcel still in transit. Est. delivery was 3-4 days.
05/11/24 by Customer
Delivery completed as required, great service that I have used many times
05/11/24 by Darren
It came in time
05/11/24 by Hope
I have dealt with them for around 10 years but have stopped replying to problem enquires, very disappointed.
05/11/24 by Barry Wilkes
yet another perfectly handled deliver by parcelmonkey and their drop off UPS service.
05/11/24 by Simon Clark
Easy to use and efficient service
05/11/24 by A Wade
First time using and didn’t even know about it till trying to work out how to get a large item delivered.All really good, easy to set up the pick up and delivery, paying ,the label. All of it straightforward and it worked well. Will definitely use them again.
04/11/24 by judith foster
Delivered on time would recommend service
04/11/24 by Valued Customer
You did your best - cant do any more!
04/11/24 by Mr Anthony Clive Palmer
Ive just received an email from Parcel Monkey stating that Im going to be charged an extra £48 because the courier claims that the 4.8 kilo parcel I sent to Israel now weighs 9 kilos! The parcel was weighed twice, once at home, once at the post office on post office scales before I attached the label so Ive obviously written to dispute this (no option to phone - how convenient (for PM) - because theres no number to call). There is therefore no doubt that the original stated weight was indeed correct, hence my anger. (I should mention here that a quick search has revealed that this is not an isolated incident so regardless of the outcome of my complaint I will NEVER use this company again.)
04/11/24 by JennyT
Arranged for two packages to be collected, was given collection slot between 11.30 and 12.30 by the courier (DPD). Nobody showed up. Parcel Monkey very unhelpful (DPD insisted I could only sort the problem out via Parcel Monkey). Eventually Parcel Monkey agreed to contact DPD, but I’ve heard nothing back.
04/11/24 by Joe Hutcheon
Excellent service
04/11/24 by Customer
Brilliant service, easy to contact and arrange delivery. Picked up one morning and delivered by the following afternoon. Lovely man picked up very helpful
04/11/24 by Loraine
Very useful
04/11/24 by BARRY BULLER
good service
04/11/24 by David Fender
The booking was straightforward but tracking not accurate and was attempted delivery but tracking stated otherwise, and because the person its being delivered to did not know they missed it and had to pay £35 to have it re delivered today making it more expensive
04/11/24 by Customer
Easy to see my options of which there were many. All went smoothly with chosen carrier and Parcel Monkey kept me updated.
04/11/24 by Katie May
All fine till I went to drop off the parcel. The pick up shop said ‘three invoices attached’ were required and Parcel Monkey instructions said just One. So I had to go round town, find a print shop, open up the Document envelope and borrow some sticky tape. And drive back to the shop. A couple of hours only!
04/11/24 by Big Daddyo
Excellent delivery agent
Cheap prices, quick delivery, easy to use website
What more do you want
04/11/24 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
