We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,136 reviews.
Parcel of a couple of toys for birthday sent to Sweden,filled in all forms,custom declaration etcwhen parcel arrived recipient had to pay
25/05/21 by Keith Miller
Very good and quick service
25/05/21 by Jacky Jenkins
Easy to use service. Good communication and effective tracking system. Always happy to use this company.
25/05/21 by MRS LINDA THOMPSON
Very good service as usual
25/05/21 by Paul Bardini
Excellent service
25/05/21 by Richard
Very happy...parcel delivered on time and intact which im happy to say...had parcels sent with other couriers arrived battered .
25/05/21 by Gill
I have been using PM for a number of time and had so far positive experiences. The only let down is BREXIT as it takes now much longer e.g. weeks until the parcel arrives at the receiving end and once my family had to pick it up from custom. Which was very time consuming , so well done Brexiteers, job well executed !
25/05/21 by Pet
I paid the delivery charge and an additional Insurance Premium to cover loss or damage. Not only was the item late being delivered but also the packaging was ripped open and "wet" and the item inside badly damaged beyond repair. Having then contacted Parcel Monkey to submit a claim I completed the claim form and supplied photos of the damage and the state it arrived in together with a statement from the recipient. Despite chasing for updates on the progress of my claim over a 10 week period, and lots of excuses, I have now been told that my claim has been rejected because of "insufficient packaging", which is absolute nonsense. I am infuriated by their diabolic level of service and the fact that they now try to blame me for dropping the package and damaging it. An absolute disgrace.
25/05/21 by Tim
first time i have used this service. everything seems to be going smoothly although i have received no information back yet from my recipient. if that is positive then i shall definitely use this service again.
25/05/21 by C M Mitchell
Fantastic service, courier and cost.
25/05/21 by Jacksony
Fantastic service!
25/05/21 by Customer
Courier (DHL) arrived in time
25/05/21 by Leon
Excellent,wouldn’t think twice about using again
25/05/21 by DONALD MACDONALD
Great service
25/05/21 by Dorothy Lee
Excellent service . Tracked and reliable . Great value .
24/05/21 by allen
My daughter received her parcel today in Spain and is very happy with your service we will be using you again
24/05/21 by Customer
Booked a parcel for collection from my home and delivery to UK.
Easy online process, selected a well known courier for next day collection and it worked out cheaper by about £4 than the couriers own website with all dimensions etc entered.
Delivered on time and with myself and recipient able to track.
Box was in perfect condition on delivery too.
Well done PM, likely Ill use You again as its easy to see price and service options.
24/05/21 by Mico
Easy site to use I was happy with the choice of delivery options and the price. Parcel was collected promptly and delivered on time
24/05/21 by Linda Thompson
Vary good collections on time and fast delivery
24/05/21 by Customer
Excellent services and very easy to book
24/05/21 by Julie Martin
I have used parcel monkey for a few years but they have got worse not picking up parcels on the day they say and then have to reprint labels waste of day in house and waste of ink also price changes once you get to checkout I put post codes and size in when getting quote but charges over £20 more at checkout saying it’s a remote area . also they charge extra once parcel is delivered saying it is slightly over the weight given and I posted 3 large parcels in same week to Australia and New Zealand and and twice they didn’t pick up on the day they said and when I contacted live chat they said it’s not a guaranteed pick up they said have to rebook you and have to reprint labels I asked if I would qualify for any sort of good will discount considering the amount of money I had spent and not picking up twice in the one week but no they were not interested which is a shame as as they used to be very good reliable but they don’t really care about losing customers who can stay at home 48hrs for parcel pick up not good
24/05/21 by Angela
Upto now no complaints, all parcels have been picked up on right days and delivered next day. Really happy with this service. Keep it up.
24/05/21 by Maria
Really great service..
24/05/21 by sinimol biju
Words fail me. International transport to Italy. Commercial invoices provided, all VAT numbers/names addresses etc. Twice rejected by the customs - however all information provided to PM and all paperwork requested placed on the parcels. They then email to tell us of an issue, asking for a contact name & address when its on the commercial invoice in the document pouch which was easy to see. However there is no link to discuss problems, no link to check the documentation or even address the errors they raise. The "chat" function was not working. The only way is to communicate via email but the response times are so slow as to make the time sensitive documents expire. We are a professional business to business enterprise sending goods globally. Spend £1000s annually carrier services and PMs customer service interface & experience was truly awful. We have to go to small claims court to recover 2 x sets of fees for failed deliveries. Utterly appalling service. Advice? use Interpacel instead.
24/05/21 by Mr Jones
Smooth process
24/05/21 by mimicracralondon
Great service and reasonably priced
24/05/21 by Customer
Great website - easy to navigate. Great value. Will use again.
24/05/21 by Delcia McNeil
I have used Parcel Monkey 5 or 6 times in the past few months. They have always collected on time, communicated very clearly and concisely and delivered on time, sometimes early!
A really good way to ship items that family want to send quickly but dont know how. Highly recommend.
24/05/21 by Christopher Leonard
Easy booking and collection process
24/05/21 by Adrian Day
very good excellent service
24/05/21 by Customer
Fast delivery and reasonable price
24/05/21 by Max
using Parcel Monkey website was very straight forward
and easy to use.
24/05/21 by Dave Goodship
Efficient and reliable. Parcel collected and delivered very quickly and tracked all the way.
24/05/21 by Kathy Otto
Parcel sent to Switzerland at a fraction of cost than direct quote from courier and with add on option of insuring full value for small additional cost. Able to drop off at local post office and track throughout, delivered in reasonable timeframe.
24/05/21 by customer
Excellent service. Used before and always been very reliable.
23/05/21 by Mrs Wright
Received my parcel very quickly, extremely happy and very highly recommend.
23/05/21 by phillip giles
Easy to use on line and a lot cheaper to send my package to Japan. Prompt collection and delivered in 10 days. Was able to track from my door to my sons, quite exciting watching the parcels journey. Two happy grandchildren.
23/05/21 by Tina Beahan
Was unable to drop parcel off at first post office due to size but nothing told beforehand, parcel arrived a day later than it said it would
23/05/21 by Mark
I was in the time limit for the parcel to be collected by DHL the next day , Monday, but on completing the order it was altered for collection on Tuesday, which it was. The service was 24 hours, but the parcel was not delivered until 48 hours later , on Thursday.
23/05/21 by Robin
The first and last time I will use your rip off service. I honestly weighed my parcel accurately on my kitchen scales but was charged an extra £4.79 which was taken out of my account without my permission. I felt like a criminal. Not impressed at all. Will not recommend.
23/05/21 by Angela MAC
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