We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 200,037 reviews.
very poor waited in for 3 days had not collection of the parcel cantacted custoner support only to get automated emails and waiting refund
21/12/10
Price and site ease of use great but I will not try you again until weather is much better as Citylink have been really poor.
21/12/10
The service from Parcel Monkey has been reliable but it would be useful if you could specify morning or afternoon collection.
21/12/10
My parcel was not collected. This was the 2nd time that I booked for my item to be collected and both times it wasn't
21/12/10
Two failed deliveries and no response to refund request.
21/12/10
Very Good at reasonable prices
21/12/10
No comment left by this customer.
21/12/10
paid for next day but item took 4 Days to be delivered!!! Also had no response from 3 emails we sent to you regarding why delays
21/12/10
Excellent service this has ensured that my Great Nephew and Niece have their Christmas presents to open on Christmas day.
21/12/10
A card to say that missed collection would be helpful sometimes, but collection with a smile when happened!
21/12/10
parcel monkey not the problem. Courier is. placed my order for collection on 13/12/10 they failed to collect no snow in my town for a week
21/12/10
1st class service as normal, I would not use anyone else - 5 STARS
21/12/10
Parcel were picked up in good time and driver was friendly enough
21/12/10
Have a call centre.
21/12/10
the lack of communication channels when things go wrong will lead me to think twice when sending parcels again - v disappointed
21/12/10
No comment left by this customer.
21/12/10
we chose a city-link service. firslty your part, very easy to book, collection on time great! C-L let u down greatly with feeble excuses DR
21/12/10
Excellent, picked up on time, no complaints
21/12/10
No comment left by this customer.
20/12/10
Item not arrived after 7 days on a next day delivery, Tracking useless, No phone number for you, Hours trying to track from City, etc, Sorry
20/12/10
still waiting to hear why no collecton was made today. pls process refund
20/12/10
Picked up next day and delivered the following. Fast and friendly service. Delivery man could not be more helpful.
20/12/10
Failed to collect the parcel. Fortunately, the Courier delivered an unrelated item a couple of days later & we got them take the item.
20/12/10
No comment left by this customer.
20/12/10
When I tried to access the web to print the label, the website was down. Also I paid for a 24 hour delivery, it arrived a day late.
20/12/10
good service but there needs to be a number where staff at city link answer to customers through yourselfs a lot betterspent 4hrs om phone
20/12/10
No comment left by this customer.
20/12/10
Parcel was collected from me Tues 14th Dec - not delivered until Sat 18th - I paid for next day delivery! Not impressed with CitiLink.
20/12/10
No comment left by this customer.
20/12/10
No comment left by this customer.
20/12/10
could not pick up collection
20/12/10
No comment left by this customer.
20/12/10
never turned up on collection date had to deliver it myself to stockport
20/12/10
Simple process. Delivered when promised. Good prices
20/12/10
If not ablke to collect I should have been contacted and not left to wait in all day, should have been collected next day not 2 days later
20/12/10
No comment left by this customer.
20/12/10
You collected on the scheduled day, via Citylink. However, Citylink have still not delivered it to customer, assume it is the snow.
20/12/10
Parcel still not arrived after 1 week with C*i*t*y L*i*n*k, i know the weather is bad but you should of been honest with customers.
20/12/10
An absolutely first class service. Parcel collected and delivered safe and sound within scheduled time scales. so very pleased. Thankyou.
20/12/10
Excellent Service
20/12/10
