We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,742 reviews.
No comment left by this customer.
27/05/12
Fine service
27/05/12
great efficiant service will continue to use
27/05/12
Could have saved the driver a little time by providing a label with a bar code, but other than that, perfect, many thanks, would use again
27/05/12
This courier company bring their own labels.
I needed to sort out a delivery at short notice. You sorted it for me. Many thanks. Martin.
27/05/12
No problem and thank you Martin.
more precise tracking for pick up aswell as delivery..parcel picked up a day late so meant waiting in all day for nothing
27/05/12
Courier never turned up on planned collection day (Courier) or following day
27/05/12
your Driver is a pleasure to deal with , very helpfull and curtious
27/05/12
Our Response: Thank's so that should have been 5 stars then......lol
I had to call for an address change as your db couldnt find where i live...overall sorted after 2 phone calls!
27/05/12
No comment left by this customer.
27/05/12
No comment left by this customer.
27/05/12
good service but ideally i would prefer to have a time slot for the pick up.
27/05/12
Our Response: We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
very quick pick up as arranged and extremely quick delivery to spain no problems at all - perfect - thank you
27/05/12
Thank you very much.
excellent service will use again
27/05/12
everything works well postcode finder has helped.only improvement could be instant adrress labels
27/05/12
courier picked parcel up rather late, but very speedy delivery
27/05/12
The prices are right, and the website is great - well laid out, easy to use. Very occasionally other courier is cheaper (eg. delivery to ZE)
27/05/12
No comment left by this customer.
27/05/12
No comment left by this customer.
27/05/12
damage to one of items by poor handling cost me £40 refund.
27/05/12
Our Response: Sorry to read your item was damaged in transit. Please contact our support team who will help you with your claim process.
No comment left by this customer.
27/05/12
excellent service, easy to organise, prompt and efficient.
27/05/12
Everything ticketty boo, thank you
27/05/12
very happy with your service thank you
27/05/12
Great quick and reliable service ! Also very reasonably priced
27/05/12
Always very good service
27/05/12
excellent service again, thank you.
27/05/12
First time using PM and no problems whatsoever.
27/05/12
Thank's very much for making your first booking with us.
all good so far thankyou
27/05/12
can't really find any as everything was 100%,thanks.
27/05/12
No comment left by this customer.
27/05/12
Thank you. Top quality again.
27/05/12
I had to contact the carrier to make sure items were collected. The van they sent initially didn't turn up despite calling for directions.
27/05/12
No comment left by this customer.
27/05/12
drivers came on time
27/05/12
All my deliveries via parcel monkey have been on time with no hickup, they offer an excellent service.
27/05/12
That's music to our ears!!
No comment left by this customer.
27/05/12
really q
27/05/12
Service is excellent. The driver is excellent.
27/05/12
A case has had to be opened as your driver never scanned my parcel on pickup. Item appears lost - very disappointed.
27/05/12
Our Response: They are not our drivers but we are very sorry your item appears lost. Rest assured we will do all we can to find it.
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
