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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,892 reviews.
I was happy with the service you provided would use you again
16/07/12
Parcel not delivered despite having correct address, "could not find it" was the explanation returned back to me awaiting refund
16/07/12
Please can you add an option to drop parcels off. My Saturday delivery was late because I couldn't get it collected on the correct Friday.
16/07/12
Very good price and service ordered before 9.30am and arrived at 8am, will definatley use again and reccomend to friends
16/07/12
Thank you and it's great to see you will be recommending us.
thank you so much its very good service all my item will send by parcel monkey
16/07/12
excellent and prompt
16/07/12
City link did not pick on day that was booked Friday but turned up Monday ,no reason why ,no sorry not very good at all.
16/07/12
I would use parcelmonkey again in a second. Very quick pick up and very fast delivery to the USA. No problems whatsoever and a great price!
16/07/12
No comment left by this customer.
16/07/12
very good ,,faster than royal mail ,,and all the others i have tryed
16/07/12
No comment left by this customer.
16/07/12
Was described as next day delivery but arrived monday not Satyrday. Was a little embarassing for me. Otherwise GOOD!
16/07/12
Our Response: "Next Day" is next working day as fully explained. Saturday delivery is available at an extra cost should you wish to pay for it.
No comment left by this customer.
16/07/12
A fantastic service. very pleased
16/07/12
No comment left by this customer.
16/07/12
No comment left by this customer.
16/07/12
Hi great service but why has the price gone up so much?? it is becoming expensive to send parcels this way.
16/07/12
We still offer the best prices for City Link despite their price increases implemented to all in March. Watch out for our new DX bag service if you want to save money!!
Parcel failed to be delivered as per advertised time scale, missed recipriant and now being returned with no estimate so unable to resend
16/07/12
No comment left by this customer.
16/07/12
No comment left by this customer.
16/07/12
An efficient service at an excellent price. Highly recommended. Will definitey use again.
16/07/12
Excellent speedy service
16/07/12
No comment left by this customer.
16/07/12
Both parcel collected and delivered on time
16/07/12
No comment left by this customer.
16/07/12
No comment left by this customer.
16/07/12
No comment left by this customer.
16/07/12
Great service. If you could pick up in the am that would be perfect.
16/07/12
No comment left by this customer.
16/07/12
I like your price and you keep your promise, what more do I need.
16/07/12
No comment left by this customer.
16/07/12
Quick delivery website easy to use would reccommend
16/07/12
would have appreciated pickup specified for morning afternoon or evening to save waiting.
16/07/12
No comment left by this customer.
16/07/12
be more specific with collections
16/07/12
Excellent Service!
16/07/12
No comment left by this customer.
16/07/12
the sink was smashed very poor service from nightfreight
16/07/12
Our Response: We advise customers that such items are sent at the owners risk as they are easily damaged in transit / passed through a courier network.
excellent service will defo use again.
16/07/12
excellent, as usual. thank you
16/07/12
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