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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,894 reviews.
No comment left by this customer.
18/07/12
no probs for me but the courier delivered2 parcels instead of one and was still trying to find out days later who the second was from notme
18/07/12
No comment left by this customer.
18/07/12
No comment left by this customer.
18/07/12
I have had a parcel returned to me as Courier said they had tried to deliver,but in fact had not,and also a collection was not picked up
18/07/12
Our Response: A return to sender will only happen if a delivery attempt failed 3 times.
A mobile website would be great
18/07/12
We agree and it's coming!!
satifactory
18/07/12
first time using your service and found it easy to sent my parcels so i would use again.
18/07/12
Thank's very much for making your first booking with us.
My parcel wasn't picked up on time and was delayed being delivered by two days.
18/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the late collection.
spot on
18/07/12
No comment left by this customer.
18/07/12
E@X@C@E@L@L@N@T______R~E~D~C~A~R
18/07/12
Will never use again. Courier went tto the wrong property even though my address was clearly given. Had to rebooked delivery. 24hrs late.
18/07/12
Our Response: While we are sorry the driver concerned went to the wrong address this is not a direct fault of ParcelMonkey. Had you booked the same service directly or through another provider the same situation would have happened. Once again though we are sorry.
No comment left by this customer.
18/07/12
You did not achieve next day delivery with City Link courier as claimed.
18/07/12
Our Response: City Link have a success rate of around 96% in first time collections / deliveries. We are sorry that in your case though this did not happen.
No comment left by this customer.
18/07/12
No comment left by this customer.
18/07/12
Great service and great prices.
18/07/12
No comment left by this customer.
18/07/12
very good very happy thank you they got the parcel the next day.
18/07/12
No comment left by this customer.
18/07/12
More readily visible info on previous day booking deadlines for next day collections.
17/07/12
Great thanks!
17/07/12
Parcel collected next and delivered quickly excellent
17/07/12
No comment left by this customer.
17/07/12
Very Good
17/07/12
Quick, safe and great price
17/07/12
Excellent service !!
17/07/12
No comment left by this customer.
17/07/12
fab driver, best price
17/07/12
Parcel not collected. I was not informed of this. So I collected myself.
17/07/12
Perfect service again: We have been using PM for almost 2 years and it keeps getting better! Thanks from all at www.roselandfurniture.com
17/07/12
Thanks very much for your long term bookings with us.
No comment left by this customer.
17/07/12
Service was impeccable , I will certainly use you again and will recommend you to friends and family.
17/07/12
Fantastic and it's great news that you will be recommending us.
If you can send a text the night before the collection to provide a one or two hour window for collection, it would really help.
17/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Great job once again
17/07/12
Great pick up and prices. Compare to interparcel your international prices are great. A shame no phone number to call.
17/07/12
We provide dedicated online support in order to keep our costs low. Telephone support = higher prices and with a minimal number of issues we feel online support works best for the vast majority of our customers.
first time i used it and will use it again, very impressed,
17/07/12
No comment left by this customer.
17/07/12
excellent service, on-time and great price
17/07/12
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