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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,894 reviews.
Failed to turn up first time to collect, picked up and delievered late. Second consignment went well.
18/07/12
Excellent i am very pleased with it thank you
18/07/12
No comment left by this customer.
18/07/12
No comment left by this customer.
18/07/12
All OK
18/07/12
A more accurate time, for example morning, afternoon or evening. Alternatives for where to leave a parcel,
18/07/12
Our Response: We would love to offer time slots but can only provide what the couriers themselves can manage. Alternative safe places are not possible as we provide a signed for service to avoid the risk of false claims.
Very easy to use service and so far have had no problems, lots better than parcel2go who are bad at dealing with problems
18/07/12
That's music to our ears!!
So far have been more reliable than previous couriers and the cost is better so thank you .
18/07/12
No problem and thank you very much for your bookings.
No comment left by this customer.
18/07/12
Was delivered to wrong address & Courier would not tell me where. 48 hr delivery took 3 weeks.
18/07/12
nightfreight call centre which i was directed to ring didn't have a qlue and lied to me numerious times had to ring depot and find num mysel
18/07/12
Our Response: If you had a bad experience when calling the courier company directly then we would like to apologise.
Thanks Again for the excellent service..Keep up the good work A++++
18/07/12
No comment left by this customer.
18/07/12
Cheaper insurance please
18/07/12
No comment left by this customer.
18/07/12
No comment left by this customer.
18/07/12
No comment left by this customer.
18/07/12
very fast delivery. thanks
18/07/12
Job done
18/07/12
Excellent service and nice to see Clives legs out :)
18/07/12
What in all this rain!!
No comment left by this customer.
18/07/12
The parcel was not picked up on the correct day!! I had to phone up and was then picked up the following day.
18/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
All went very smoothly, first time using this service, would recommend.
18/07/12
Thank's very much for making your first booking with us.
No comment left by this customer.
18/07/12
Super fast delivery!
18/07/12
Generally pleased with the service but it would be nice to have an allocated pick-up time for parcel.
18/07/12
I paid for next day delivery and it took 3 working days!!!!
18/07/12
Our Response: That's because no one was in to take delivery of the order on the 12th and 13th of July!!!!
No comment left by this customer.
18/07/12
Always easy to arrange delivery/collection with parcelmonkey. Great service
18/07/12
Excellent service once again, I would highly recommend you to anyone!
18/07/12
Thank you and it's great to see you will be recommending us.
Everything was delivered on time and safely. Would be useful to have an estimated collection time.
18/07/12
No comment left by this customer.
18/07/12
No comment left by this customer.
18/07/12
Highly recommended would use again many thanks .
18/07/12
Many thanks to you for booking with us.
No comment left by this customer.
18/07/12
very good service, recommend, and next day delivery as promised+++
18/07/12
Thank you and it's great to see you will be recommending us.
The delivery was fast and efficient especially as it was overseas, will be using again.
18/07/12
Fantastic news!!
Quick and easy, thank you.
18/07/12
thanks
18/07/12
No comment left by this customer.
18/07/12
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