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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,804 reviews.
good service as allways
15/07/12
Courier did not arrive on specified date :( had to rearrange, should not have to pay for a failed service as was next day delivery
15/07/12
Our Response: City Link have a 96% success rate but we are sorry to read your case was not delivered as expected. Please accept our apologies on behalf of the courier concerned and a refund would have been made had you booked our guaranteed service.
reliable,consistent service
15/07/12
thanks guys
15/07/12
No comment left by this customer.
15/07/12
No comment left by this customer.
15/07/12
amassing service please spread the word and don't get ripped off.
15/07/12
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
15/07/12
A good service well carried out
15/07/12
Parcel not collected on day arranged, not collected on following day. I finally took it to the depot myself (>20miles). Delivery seems OK
15/07/12
very good-excellent
15/07/12
Spot on service,will be your permanent customer,many thanks!
15/07/12
Fantastic news!!
No comment left by this customer.
15/07/12
Excellent service, many thanks. Will use in future.
15/07/12
Please do and thank you very much.
No comment left by this customer.
15/07/12
Excellent as always, highly recommended couriers.
15/07/12
An earlier pick up would make it better
15/07/12
was a day late and no note had been left for no one being in when there was someone in all day
15/07/12
No comment left by this customer.
15/07/12
No comment left by this customer.
15/07/12
Excellent all round service. Thank you
15/07/12
delivered as expected
15/07/12
Picked up 6pm 3/7/12, arrived 3pm 9/7/12 - Not at all good enough when I paid for next day delivery. I will be asking for compensation.
15/07/12
You lost me loads of buissnes firstly didn't deliver on time to my costumer then wasn't collected on time too I lost out both deliveries
15/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Good service
14/07/12
No comment left by this customer.
14/07/12
Prefered your earlier website. Was much easier to navigate. Neary moved on to a competitor.
14/07/12
easy to book! good price!! smooth undamaged delivery!! excellent!!
14/07/12
Fantastic news!!
Good service..because of parcel monkey it was easy for me to arrange my delivery..Thank you
14/07/12
No comment left by this customer.
14/07/12
Picked up when you said you would.
14/07/12
No comment left by this customer.
14/07/12
On time for collection and safe delivery, can't ask for more than that!
14/07/12
Collected quickly and delivered the next day. Thanks
14/07/12
very efficient service and low price
14/07/12
No comment left by this customer.
14/07/12
By far the cheapest option I found and excellent prompt collection and delivery. Thanks.
14/07/12
We always try and keep our prices as low as possible so we are glad you think they are too.
Would have been 'very good' but courier didn't arrive to pick up till 5:25 (and no way of contacting company to find out)... :-(
14/07/12
No comment left by this customer.
14/07/12
No comment left by this customer.
14/07/12
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