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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,894 reviews.
No comment left by this customer.
17/07/12
Easy to use
17/07/12
No comment left by this customer.
17/07/12
Providing information to show that a parcel has been delivered would greatly improve the service.
17/07/12
Full tracking with Nightfreight, and many other high quality improvements with this carrier are coming later in 2012.
My parcel was not picked up as relief driver could not find address, I, The CUSTOMER had to phone to find out where my parcel was. Not Good
17/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
17/07/12
Excellent all round & easy to use website
17/07/12
No comment left by this customer.
17/07/12
Excellent. item collected from shed by parcelforce woman and delivered intact next day. Well done and a reasonable price.
17/07/12
Top service as always
17/07/12
I have used you now on 6 occassions (I think?) Could be more. Would not think of going elsewhere. Both picking up for me or from me, no prob
17/07/12
Thanks very much for all your bookings with us.
No comment left by this customer.
17/07/12
i have been very pleased with your courier service, prompt delivery, pleasant drivers, customer service are always polite and helpfull.
17/07/12
I was very very happy with your services, every move was done as per your promise.I would definately use again and again.Thank you!!!!
17/07/12
Fantastic news!!
Very good service, easy to use website and very good price !!
17/07/12
Had a slight issue, but Matt one of the Co Directors took time with me and resolved, cannot really ask for more!!
17/07/12
:-) :-) :-) :-)
No comment left by this customer.
17/07/12
No comment left by this customer.
17/07/12
friendly quick cheap on time. What more can be said.
17/07/12
parcels collected and delivered promptly. well done. keep it up
17/07/12
No comment left by this customer.
17/07/12
No comment left by this customer.
17/07/12
No comment left by this customer.
17/07/12
THe courier smashed u p the parcel despite it being packed properly.
17/07/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Very pleased with the service so far thankyou
17/07/12
No comment left by this customer.
16/07/12
Your service is great although Citylink haven't delivered the item yet. They claim to have left several cards but there haven't been any.
16/07/12
Tracking does show two delivery attempts have been made so far.
Simply marvelous !!
16/07/12
This was a great service and will highly recommend. Great pricing. Thanks
16/07/12
Fantastic and it's great news that you will be recommending us too!!
No comment left by this customer.
16/07/12
No comment left by this customer.
16/07/12
not your fault, but Courier damaged the packaging. extremely annoyed. c/l told me to claim off you
16/07/12
Our Response: Yes please submit a claim and we will take care of it.
No comment left by this customer.
16/07/12
No comment left by this customer.
16/07/12
Thank you for a fast service
16/07/12
No comment left by this customer.
16/07/12
perhaps more choice of carriers
16/07/12
Watch out for our new and exclusive DX service that's about to go live!!
Excellent service. Parcel was collected promptly and delivered. Will certainly use again.
16/07/12
Need more charter space in the section where you leave a note for the driver online ..apart from that ..very good, thanks
16/07/12
allow a date to book for collection and an option to drop off at a local depot
16/07/12
You can book up to 7 days in advance.
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