We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,414 reviews.
Easy to process, local drop off, parcel delivered promptly with notification.
19/11/21 by Sally
Great service and very happy.
19/11/21 by Customer
Easy to negotiate website. Confirmation via email. Parcel collected by courier. Safely delivered. Whats not to like?!!
19/11/21 by CAROLE
Excellent service, did exactly as arranged.
19/11/21 by Sue
I have used Parcel Monkey on 3 occasions now and collections and deliveries have been done when booked and done with courtesy too. Very good service. I will definitely use you again.
19/11/21 by Carol
Quick, easy, efficient.
19/11/21 by Jonny Humberg
What a 100% difference!
I ordered a collection and delivery through another courier, Hermes. Paid for on line through their web site. It was never collected and therefore never delivered despite emails arriving saying "weve got it" and "we tried to deliver". All fabrication because 9 days after the order the item was still at the collection address.
HOWEVER, in complete contrast... Parcel Monkey did an absolute stonking job of arranging for my collection and delivery with Express 48 all within a very, very short record timescale. Amazing! Thats what its all about; getting a service that works, that works well, and with contact details all over their website in case something goes wrong.
This is a brilliant service that does everything it says... and everything you pay for. Such a relief to know that you can actually get what you want and the service companies advertise.
Well done all concerned!! Thank you!
19/11/21 by chrissie Sheldon
Did what they promised.
Pick up was fine and on time.
19/11/21 by J Bajina
Missold service, 3 day delivery turned up to be economy.
19/11/21 by kowalskieditor
The service was very good and easy to use, I will definitely use Parcel Monkey U.K. again.
19/11/21 by Margaret Elsley
I’ve used parcel monkey 3 times so far for international orders but won’t again. On 2 orders I’ve been charged additional amounts after posting due to extra weight. I let it slide with the first delivery, assuming it was a genuine mistake my end but on the second delivery, I was careful inputting the weight/measurements and noticed they rounded it down to 7kg on the delivery label. Low and behold I later get charged for an extra 300g even though I had declared it! Won’t be surprised if there’s an additional charge on the third parcel too. Feels a lot like I’m being set up for extra charges.
19/11/21 by dominique w
My collection did not happened and I couldnt speak to anyone to rearrange it and I couldnt even ask for refund. Very annoying.
19/11/21 by Customer
I left my parcel with their hands knowing I can only fully trust them during these unprecedented times.
19/11/21 by Robert R.
I usually use parcel monkey when I send things abroad. I’ve never had any problems, the prices are very good and their service is exceptional.
18/11/21 by Val
This is the first time I have used Parcel Monkey, found it very easy to use.
Will definitely use them again.
18/11/21 by Diana
Large parcel 12kg drop off to local post office for 24 ht service well was 48hr but upgraded it unfortunately posting it on a friday does not guarantee delivery next day being Saturday but did arrive Monday, lesson learned dah.
But easy to do online at a good price but instructions on how you attach the label would or should have told me not to split the lable, which I did but post office girl allowed me to put another one sheet label on hay hoo now know good service overall and reasonably hassle free
18/11/21 by Eddie MacKinnon
Easy to use, except if you send a parcel to Europe… trying to find a customs number to describe the contents is a long winded puzzle. Thought I found a reasonable parcel provider, but the person at the other end does still have to pay additional fees. Otherwise I can recommend parcelmonkey.
18/11/21 by Karin
Would a been 5 star but parcel force took nearly a week to get parcel there on there 48hr service I paid for. shouldnt advertise companys like them and the royal snail crew.
18/11/21 by AG
Dropped my parcel at post office on Thursday…paid for next day before 12am…arrived Monday…absolute disgrace.
18/11/21 by Mr Martin Stapley
Very easy to use, worked a charm ????
18/11/21 by Barry
Through no fault of ours, the shipment was not delivered. We were given the runaround by their support team for over a MONTH as to what the status was with the shipment. Then their support finally say that we need to PAY to have it RETURNED to us or it will be DISPOSED of. Their support agent "Zak" has given us the worst customer service we have ever experienced and it is especially shocking as we have been a longtime customer of Parcel Monkey. In addition to charging us to return a product they failed to deliver they also plan on keeping the original £721 we paid for shipping in the first place. We will not be working with Parcel Monkey again as it is a scam and a sham.
18/11/21 by Kyle V
Parcel was collected promptly and very professional
18/11/21 by Customer
DPD did not take my item and no refund
18/11/21 by Customer
I have used parcel money for some time and have never been let down. They are prompt and the drivers are courteous. What can I say excellent. I will continue to use them.
18/11/21 by Mr Les James
Easy to use
Easy to arrange
Great prices and choices of delivery companies
Also the ability to drop off or arrange collection
Something to suit everyone.
18/11/21 by IAN FRANKS
Excellent service , super quick . Good experience:)
Thanks
18/11/21 by customer
Delivered all good ????
18/11/21 by Barry Simmonds
Clear and easy to follow website. Gets you to the right choice of carrier. Easy payment process and tracking.
18/11/21 by Ian Kendall
Great service, easy to use.
18/11/21 by Paul Butler
great reliable service
18/11/21 by MR G
Very prompt service. Am very happy
18/11/21 by Customer
Terrible, terrible service! My advice, stay away! Waited in two full days from 8-6pm with parcel monkey promising Courier will be picking up my parcel, yet no show! Everytime I use them, there is an issue! Also before they have taken two lots of payment instead of 1! Take my advice, go to a reliable provider!
17/11/21 by SarahB
This was different from my last parcel to Bishkek as the items needed an 8 digit code obtained from a government website. So I was certain the items would pass through customs. The parcel was collected on time and delivered on time so I am very pleased.
17/11/21 by Brian James
Courier Next Day I have used this service a couple of times now with Parcel Monkey and have found it not to be reliable, one parcel is still outsanding 6 days later!. Parcel Monkey are impeccable at getting back to you and repsonding to enquries but I am not sure Courier should be a service they should be employing as on both occasions Ive used this service the parcels has not been delivered on time.
17/11/21 by Customer
Awful service, courier didnt arrive to pick the parcel up and Parcel Monkey had no idea why and just suggested rescheduling. Dont see the point of them.
17/11/21 by Benjamin Cant
got to the service i needed, (high value goods) and saved money over going direct. great result overall.
17/11/21 by Karl 102 Walton
Fast and cheap
17/11/21 by Luna De Ferrari
The best carrier in the UK.
I have been sending parcels out for years trying various carriers. Some are bad, some are good. My experience is that Parcel Monkey is the best on both price but more importantly after service which is really the main thing.
You feel that you are not left on your own if there is a problem they care and will work to resolve it.
Five Stars every time!
17/11/21 by Billy Batson
The package got there on time and with no damage.
17/11/21 by Customer
Not suitable for EU IOSS cleared deliveries!!! Businesses DO NOT USE this service. All parcels are marked as DDU by default, despite IOSS number being provided at the booking stage. As a result, there are significant delivery delays in all services to EU, making Royal Mail much faster option. Our customers were also charged twice for VAT and customs as a result. Customer service is arrogant and unhelpful.
17/11/21 by Jackie K.
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
