We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,116 reviews.
Good service, no complaints
08/12/21 by Raymond
Not Happy at all Easy to use but as soon as you have a problem they dont want to know. I see a lot of reviews on here are from people who have had minimal experience of them. Sent a parcel which arrived smashed to pieces. I sent them the pictures which showed the solid cardboard box I had sent it in with big holes in it due to being mishandled and it clearly showed the item inside the box wrapped in bubble wrap. The parcel was insured but the reply I got from them was I should have wrapped the item in bubble wrap and used a stronger cardboard box. This despite my pictures showing it wrapped in bubble wrap and in a strong cardboard box. They have said they cannot process my claim and are now ignoring my messages! Reading other reviews this seems to be a common theme so dont waste your money on insurance for your parcel as they wont pay you out! Also despite you supplying a return address they do not return the parcel to.you! They instead get it retuned to themselves and then try to charge you inflated postage to get it back! Pay the extra and book direct through the Courier company.
08/12/21 by Christopher McCulloch
Sooo easy to process thank you!
08/12/21 by Jessica
Very pleased with the quick efficient delivery to Australia
08/12/21 by Customer
Was recommended this site by a friend, what an amazing quick thing to have at your fingertips! Will 110% be using this again!
08/12/21 by customer
Straight forward and easy.
08/12/21 by Customer
Fantastic as always
08/12/21 by T.P Yorkshire
still waiting for the package to clear New York
08/12/21 by NIKKI4GILES
On time and reasonable price to Canada
08/12/21 by Mr James Scott & Miss Mary McGurk
You charged erroneously for three deliveries when there was one.
08/12/21 by D Pick
Great service
08/12/21 by Customer
Website clear and easy to use. Exactly what it claims to be. What more could I ask for?
08/12/21 by Rachel
Unfortunately my parcels havent arrived this is the first time normally received with in 4 days ???
08/12/21 by Margaret Marcella
Everything happened as expected. Thanks.
08/12/21 by Customer
Great communication, answered my query promptly and efficiently, thank you.
08/12/21 by Kevin
Good services
07/12/21 by Ching Li
Cheaper than anyone else and delivered at correct time.
07/12/21 by Customer
As always a brilliant service.Package delivered to the USA with no grief.
07/12/21 by andrew norman
Easy site to use competitive prices and no delays in delivery ++++++ all the way
07/12/21 by Customer
All swimmingly
07/12/21 by Customer
I was very impressed. I dropped my parcel off at 4.40pm thinking it was going to be picked up the next day and delivered the following day. But it was picked up on the day I dropped it off and delivered the next morning before 10am. From Norfolk to Lancashire ????
07/12/21 by Debbie Wilson
Fantastic service, speedy and polite, would use again.
07/12/21 by Mary
Thank you again for your services, next time I sell another pram or pushchair on eBay, I will definitely use you again, the driver that came to pick it up was very friendly and helpful, thanks again
07/12/21 by Mrs Duncan
in October I sent two boxes of personal items from the UK to my current home in Denmark via Parcel Monkey using DPD. en route the shipment passed through the Netherlands and I was charged import duty - which was almost as much as the value of the objects themselves. this was incorrect because these are my own belongings - not gifts or a commercial shipment. I had clearly marked this and at no time did Parcel Monkey identify a risk of import taxes. Parcel Monkey has done nothing to help resolve the situation or to refund the custom duties. to register a complaint, I had to send a letter to their customer services rather than using the online platform. that feels as if Parcel Monkey are trying to avoid negative feedback. be very careful when sending personal items from UK to EU via this service.
07/12/21 by alun thomas
Really excellent service. The initial collection was missed but another collection was organised without any interruption. Recommended anytime.
07/12/21 by ade odunsi
Quick and easy to use. Excellent value.
07/12/21 by Carrie
Parcel monkey is great but theyre only the organisation for booking. Its the id!ots who are delivering that cant be bothered ringing doorbells or waiting for someone to answer.
07/12/21 by Steven P
Sent a big parcel to Mexico from England, arrived on time and in good condition
07/12/21 by Mr Adam Cassell
Parcel monkey are fine but the governments web site for finding commodity codes is a joke, very difficult to send gifts to EEC.
07/12/21 by Philip
on time to delivery and safe
07/12/21 by Customer
I didnt receive notification of when the parcel would be picked up
07/12/21 by Carol Grinszpan
Instructions not clear and different to the ones found on the internet.
07/12/21 by Mrs Kathryn Smith
Excellent service, prompt collection and quick delivery, very reliable, am glad I get to know parcel monkey. The price is brilliant as well. I strongly recommend Parcel Monkey and I will definitely use them again ????????
07/12/21 by Bea
all very easy no aggro
07/12/21 by Mr robert white
Easy to use, good price. Will use again.
07/12/21 by Glenjo
Dopo 2 settimane non si sa dove sia il pacco spedito dal regno unito per lItalia. Non una lettera di vettura fornita, non una spiegazione sui ritardi. Non vi consiglio di fare affari con loro. Il codice tracking dice solo: "Esportato".
07/12/21 by Geremy Fischer
I sent a parcel of Christmas presents to my son in New Zealand on 4th November - financial value was only £100 - the parcel left the country on 6th November and despite several chasers seems to have disappeared - they now tell me I can only have compensation with receipts - I have none for several small items (Lego,books,clothes) - compensation is not the point - a complete failure to deliver when I spent almost £70 with them and complete lack of common sense and discretion in dealing with me - VERY DISAPPOINTED and can’t use them again
07/12/21 by Paul Sharp
Good job done
07/12/21 by Customer
Excellent tracked service to Canada in 4-5 days
07/12/21 by Pitpetch
Great service again. Easy, simple to use, printable forms, good price. Quick delivery to Switzerland. Thank you.
07/12/21 by annie2502
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