We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,414 reviews.
Very easy to use. Parcel wasnt delivered in 24hrs as promised, but thats due to the carrier having a delay.
26/11/21 by Mark
I did not experience any problems. Thank you for your service.
26/11/21 by Customer
Really easy to use. This was my first experience of booking a courier delivery for a large item. I neednt have worried as everything was straight forward. Great little tool to compare prices and book a service.
26/11/21 by Julie T
Parcel Monkey were efficient and really good to deal with. The collection was on time and pain free. My parcel was delayed through no fault of Pacel Monkey but they were very helpful in sorting it out.
26/11/21 by Ivor Sexton
Easy and clear website to use and my parcel arrived in Hong Kong earlier than was stated. Excellent service!
26/11/21 by Elizabeth Hunt
you normally get it right with parcel force but this time you damaged my goods or I should say parcel force did, and it was very well packed
26/11/21 by Customer
Booked and paid for a pick up, paid over £100 for the service as package was expensive, the courier never turned up, rang them and not helpful at all, to me to re book, so ended asking the person how I was getting the parcel picked up from to drop it off instead at a DPD drop off point, not impressed at all .
25/11/21 by Rob Hanlon
First time I have used parcel monkey.
Very easy to understand instructions.
competitively priced, with no issues at
all will use again.
25/11/21 by Gary
Excellent service
25/11/21 by Andrea Child
Delivered as promised. Hassle free. Reasonably priced
25/11/21 by Customer
Up to leaving the Uk excellent, but since had no tracking which is quite worrying. Just keeping everything crossed that our parcel for our children and Grandchildrens Christmas arrives safely
25/11/21 by RICHARD
Awful ,I paid for next day delivery and it never arrived till three days later
25/11/21 by Mairy hinge
Good price and communication. Delivered as forecast
25/11/21 by Customer Bob D.
Over night turned into 6 days, including the weekend. Everyone was trying to sort out the problem but, despite reporting no collection, for 5 days both sales agent and carrier were convinced otherwise. Tracking was incorrect and I had pointed this out early on along with a remark that the problem might run and run. Everyone kept good humour... but it was rather poor service. It seemed people were unable to listen, relying on I.T. reporting something had happened when it had not. I had the impression there was a lack of will to check to see if my report that it had not been collected was correct. Which was not that flattering, implying they did not believe me. Parcel Monkey and DX staff kept good humour in a trying situation, so I will use them again. Without the good humour it would have been one star. But there appears to an issue that might need attention. Anyway, the pallet is on the way now, for sure. Thanks to everyone.
25/11/21 by charles cawley
Great service very pleased
25/11/21 by Numi Solomons
Great service thank you
25/11/21 by NIck Whatley
Parcel has not arrived after 10 days when it was supposed to be 7 days! Can’t get update and have no idea where it is!!
25/11/21 by Jane mo
cheap and good, bang! , delivered
25/11/21 by Razvan Georgescu
excellent costumer service , very helpful
25/11/21 by zakaria bouzidi
Very impressed. Used Parcel Monkey a few times now and they have always delivered (pardon the pun). Even when I was charged extra their reasoning was given in a good manner that I fully agreed with.
Will be using again as the value is great and the choice of couriers is excellent.
25/11/21 by Customer
Excellent service as always - prompt collection and delivery!
25/11/21 by C Thorpe
Quick convienient no fuss
25/11/21 by Ms Ally OConnor
Very good service easy to use
25/11/21 by Mrs Welbourn
Usual excellent process and trouble free collection. Nothing more to add!
25/11/21 by Customer
Parcelmonkey are very reliable delivery service. If like me you send parcels regularly then i can recommend..
25/11/21 by CollectPlus Customer
Lost my parcel and no attempt to find it, no attempt to compensated me even though I have paid for insurance. AVOID
25/11/21 by Name
Couldnt believe how straight forward it was to send a large parcel to my neice
Thanks
25/11/21 by Angela Knock
Very good service, only problem was with our local Post Office who initially refused to accept the parcel.
24/11/21 by Mr Graham Smith
Easy to use would recommend.
24/11/21 by neal
To expensive
24/11/21 by Customer
I always use Parcel Monkey to ship presents to my daughter in China.
Reliable, although the stated timescale is not so fast as is listed.
24/11/21 by Anne
Parcel Monkey have totally failed to respond to a complaint raised against their contractor, DX couriers. DX managed to deliver my parcel a week late to an address in another part of the country and as the driver gloated when he delivered it to the surprised member of staff at the company in Bishops Stortford, "I think its glass, its broken". Its nearly a month since I raised this complaint that had the package been delivered in time to the correct address instead of shuttled round the country for a week it might have arrived intact. So far the Parcel Monkey automated service, no, of course you cant speak to a real person, have offered me slightly less than it originally cost me to send the package off to its doom and destruction. Totally useless, cost cutting of the worst sort, with the benefit of hindsight the company name says it all. Dont entrust anything to a bunch of monkeys, not even the peanuts.
24/11/21 by Julie Douglass
I sent 2 small boxes of gifts and toys to my son in Dubai, as I have done many times. The boxes were collected on 12 November and shown as delivered on the tracking system 15 November which I thought was good as the delivery time was quoted as 3 to 5 days. On 20 November Processed at Facility appeared on the tracking, and then on 23 November Received as a Return. Further confusion. I was then informed that the courier required further information, but on the customs form, I had provided all the codes etc. as required. I first thought that the boxes were being returned from Dubai, but in fact they had never left the UK. The Parcel Monkey Dashboard is still showing the boxes as delivered, but they are now on their way back to me, after I have paid Parcel Monkey more money for their totally inadequate service. A total of £130.00 for nothing, and a disappointed son and grandchildren. Never again.
24/11/21 by Stephen Hedderick
Easy to send a parcel and good value. Items arrived quickly at their destination. Would definitely use again.
24/11/21 by Anon
Very efficient process and easy to apply.
24/11/21 by K. Shead
Very impressed.
Ordered Monday late afternoon, collected Tuesday, delivered today morning Wednesday.
24/11/21 by Maxine Bates
Excellent price. Was quoted £48 at the post office and was able to send the same parcel for £13.
Great service.
24/11/21 by Christine B LONDON
Parcel was not collected as notified but was picked up the day after
24/11/21 by Mark Boulton
Very good service
24/11/21 by Marilyn Hall
Did everything and more than expected keeping me informed every step of the way
As well as delivering bang on time.
Very pleased
24/11/21 by Chris Hardy
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