We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,414 reviews.
Very easy to book and great updates on courier collection.
29/11/21 by Customer
As usual very easy to use.
29/11/21 by d
parcel, sent abroad arrive safely in a timely fashion.
29/11/21 by Customer
Wrost service ever. Avoid to give to this incompets your items...
29/11/21 by Marco Tosoni
Terrible service, dont use it. Send two items in September, they lost them for two months, and now are returned without explaination... The customer service cant help you in nothing and they dont want refund me. Pure ****.
29/11/21 by Caterina Santona
Arrived even before the time frame. Perfect service!
29/11/21 by Aly Elsharkawy
Disgusting company. Completely wreck and destroy the parcel that I sent internationally. Spend hours sending pathetic messages back and forth asking for tons of pictures. Then try telling me that I do not have a claim and that the parcel wasn’t wrapped properly. The parcel had strong cardboard. Bubble wrap, protective foam and paper packaging to protect it. But they bent the entire thing in half! Destroyed the content inside. You will be receiving a chargeback and a letter from my personal solicitor for the damaged this has caused. Disgusting.
29/11/21 by Brick Seller
A parcel containing Two Brake Discs weighing 24 kg delivered next day
29/11/21 by Brian Coleman
Easy to use with clear info on the different options available, recommended.
29/11/21 by Martin Serle
Crooks. I arranged for a Parcel to go from the UK to Greece on the Monday. DPD came out before ParceMonkey sent me the shipping label. I then had to re book a collection the following day. DBD then collected on the Wednesday and returned it on Thursday as the xRay showed a Battery like item which was prohibited. This was actually a candle. Parcelmonkey then refused to re-arrange without and new order and refused to refund my £50.00 paid to them for shipping. What I nightmare of a company to deal with as when they have finished with you they simple dont respond and you have no way of contacting them.
29/11/21 by The Tts
Easy to use, always given me the choice of service to use
29/11/21 by Customer
More than 5 stars this time ! Terrific service !
29/11/21 by Michael Stanbury
All good. and fast.
Thanks
29/11/21 by Nuran Ryustemova
Fantastic service
29/11/21 by CustomerA fretwell
Have used this site several times and its a dream to use.
29/11/21 by Sara Low
I sent a parcel, costing £9.25, i then had a £52.60 extra charge taken direct from my credit card, they said for the parcel being not the size i had said, they are saying it was 4 times the size. They have clearly got the wrong parcel [via Parcel force] but will not exempt this, i really feel ripped off. BEWARE.
29/11/21 by Keith Wendy White
If you’re seriously considering using Parcel Monkey I cannot recommend the 24 hour service. They’ve never been able to keep to this time frame for me and I imagine there 48 hour service is worse. The added insurance is full of loopholes which means they can avoid paying out. If you’re happy for your parcel to be sent without insurance and late then this is the company for you.
29/11/21 by . Mr R Alli
10/10........
29/11/21 by Ian Firth
Fantastic service and great price!
28/11/21 by Thomas
Luv the service you guys provide. 10/10.
28/11/21 by Saman Jaff
Fast, efficient service at a good price.
28/11/21 by Roger
Parcel arrived within the actual stated times this time. Very happy with the service
28/11/21 by Clare
in general i dont do trust pilot because they cant be trusted. lol. nowever parcel monkey are good . i just wish they had more companies working with them for a wider service .
28/11/21 by back in the day
Parcel picked up on time and delivered next day. Can’t asked for more, fantastic
28/11/21 by Mrs potts
An efficient service at a competent price. Easy to use.
28/11/21 by Peter Williams
Brilliant service. Quick and easy to use and my parcel was delivered to South Africa in 3 working days!
28/11/21 by Lyndsay
Superb service, good customer service, will use it again latexandlovers.co.uk
28/11/21 by Customer
parcel monkey provide a simple to use system which i have always found to save me money on sending parcels through which ever service required.
prompt and smooth transaction and clear advice for printing labels and displaying them. i will always check with parcel monkey than going direct to my local P/O. thanks guys and gals :-)
28/11/21 by mrs mac
Booked with Parcelmonkey to send a delicate item to the States.
It arrived promptly and in perfect condition.
Would definitely use again. It was so quick in getting there.
Affordable rates too.
28/11/21 by Mrs V. Bertie
No complaints
28/11/21 by customer
As usual, excellent service and delivered within estimated time frame
28/11/21 by Alan Nunn
Easy to use website and delivery was done on time.
28/11/21 by Howard Boyes
All good as usual
28/11/21 by Customer
Great service and easy to use
28/11/21 by Veronica Wiltshire
Fantastic service - will use again!
28/11/21 by Customer
Quick and easy
28/11/21 by Customer
Very reliable service. Collected Monday delivered in France Saturday. The only annoyance is there is no indication of pickup time, and I have had as early as 11am and as late as after 4 pm using Parcel Force. Once in France no notification until after delivery 3 days later.
28/11/21 by Nick Fairs
Good price with several options for delivery companies to use that suits me.
28/11/21 by Ian
Arrived on time and very easy process
28/11/21 by Linda Endsor
Great service, saved a load of time finding best price and everything was hassle free. Collection and delivery all went to plan, no problem. Delighted
28/11/21 by Mr Norman MacLean
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