We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,414 reviews.
Prompt delivery and service with valuable price. Thank you
28/11/21 by Customer
I’m in Australia and. I had to organise pick up from a UK address with delivery to another UK address, this was a painless experience - thanks
27/11/21 by Customer
Excellent,consistent delivery service - package delivered safely and securely on time.
27/11/21 by Stephen McDermott
Easy to use and competitive pricing. Have used Parcel Monkey with no problems
27/11/21 by TS
Excellent service great prices
27/11/21 by Guest
good service always kept up to date with where the parcel was
27/11/21 by Mr ANTHONY FRAIS
Good value and easy to navigate website will use again and highly recommend
27/11/21 by Michelle Denney
It was really easy to follow instructions online and good price compared to going to the company direct. Also being picked up from front door was amazing, would definitely recommend
27/11/21 by Wendy Burnett
Sent via parcel monkey 24 took 7 days ????
27/11/21 by shaun
Ive used Parcel Monkey a few times and ended up being cheaper and without any problem issues sending stuff sold online overseas from UK.
27/11/21 by Seth
as usual a good and reliable service my go to parcel service would recommend Aplus
27/11/21 by Sue Sheppard
great way to send large heavy items
27/11/21 by michael robinson
Excellent as always
27/11/21 by Customer
Relatively easy to fill out form and easy to follow from start to finish
27/11/21 by Customermather
Excellent service
27/11/21 by Mr Robert Batty
Great service
27/11/21 by Customer
Very good pricing, especially for insured parcels. Collected and delivered on time with no issues.
27/11/21 by Russell Gasper
Very reliable ????
27/11/21 by Mark Anthony Saeidaei
excellent service and reasonably priced. The customs form is really helpful too.
27/11/21 by L Farrow
Quick and easy service and delivered package without issues. 5 star!!!
27/11/21 by Ross Stupart
The parcel still isnt there. Been trying to contact to find out what is going on but no success. Last serm clearing customs in France. Please help urgently. This is a care package for a sick relative!!!
27/11/21 by Craig Bloor
great reliable service
27/11/21 by MR G
Brilliant service, well priced and seamless delivery.
26/11/21 by CARD OVATION
Have used Parcel Monkey for years always first class in every way.
26/11/21 by Mr Colin Poulter
Let me insure an item, let me even pay for the extra to insure it for its full value. This was a bedside that had survived a full trip from Malaysia.... I sent it 100 miles and it arrived in more pieces than a Meccano set. Then decided to tell me it wasnt insured as it was excluded, which apparently means the couriers can kick the life out of it as they know they wont have to cough up any compensation. All in all, the worst parcel courier experience of my life! And Ive posted over 8000 items in the last 2 years! Now deal direct with one courier who go above and beyond Would recommend them to anyone, would not recommend MonkeySh*t to anyone I thank you
26/11/21 by Den Furnishing
Said that they could see on there system item had been collected 1 hour later item is still in my office not to be trusted with important items that need to be delivered with a couple of days very poor communication and truth
26/11/21 by Mick Obrien
Excellent service used this company a few times now no problems at all
26/11/21 by Customer
Very quick and easy to do
26/11/21 by Happy customer
Good service easy to organise only thing package wasn’t big but took 10 days to be delivered was getting worried, but will be using service again in the near future, THANKYOU
26/11/21 by Customer
Apart from having some difficulty downloading the customs documents everything worked well .Prompt pickup and pleasant collection person
26/11/21 by Christine Hinchliffe
Parcel arrived on time as promised together with updated tracking and delivery details and timings. Very satisfied
26/11/21 by Customer
Very useful service that it easy to use.
26/11/21 by Jonathan Salmon
Parcel arrived within expected timeframe
26/11/21 by Customer
Good and efficient
26/11/21 by Robert Brindley
Easy to use. Quick to get sorted and good variety of carriers.
26/11/21 by GM
Smooth uplift, fast delivery with no nonsense. A+ service. Have used them 8 times now to send Xmas to grandkids in Aus.
26/11/21 by Gavin
Horrible. My international parcel was sent back by parcel force. The person in the post office said that the custom forms were completed correctly and was confused why it was sentback to me in the UK and not to the addressee in Germany.
26/11/21 by Jonathan Jones
I returned a product to Amazon using your service, I believe the parcel was delivered however Amazon havent informed me that they have received the return and therefore I havent received my product money back or the postage costs that Amazon should also refund on receipt of the item.
26/11/21 by Ad
Sent a parcel to Canada and found out 3 weeks later that Parcel monkey had taken an additional £23 out of my account. no email, no explenation, just taken. it took about a dozen messages backwards and forwards with proof of my bank statement showing money had been taken before they said it was because the parcel i sent was heavier than i declared. 3 times heavier??!!! not likely. i weighed my parcel 3 times on two different scales. it was impossible that it was 3 times heavier. even it if it was (it wasnt) why not email me... phone me.. write a letter to me? why just help yourself to my bank account? after what felt like endless to and fro they finally mentioned it was "volumetric weight", which is the size of the parcel, not the weight. they claim my declared measurements were a tenth the size of the parcel? nah... no they werent complete farce, would never use again.
26/11/21 by Michael Barnes
Best price and delivery time
26/11/21 by Dave Jones
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