We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,414 reviews.
I booked several shipping parcels through Parcel Monkey, I paid for the shipments upfront and completed all customs documentation. As the items belong to me and have been used i completed the reason for export as personal effects as these items are mine and I am sending them to myself as these were in storage. Courier delivers the parcels, a few days later i have a customs bill from Courier stating i need to pay an amount, I inform Courier that i disclosed these as personal effects, Couriers response is, in that case please provide receipts for all the items. I dig out receipts that go way back for the items, after receiving these receipts Courier comes back and states just pay as you did not declare these as personal effects. I send a customs document to Courier that I completed on parcel monkey which clearly lists the items and that these are personal effects. Courier states this information wasnt received. I reach out to parcel monkey, i am informed the parcel was delivered. I respond i am aware of that, but i was billed for customs duty even though i own these items and disclosed this, I get a response from parcel monkey as you have received the items you can ignore the invoice. My response is no i cant ignore the invoice as a payment is expected. I get a response yes you declared these are personal effects, but you didnt declare it in the label. Well the label is generated by parcel monkey and there is no section on there to declare that its personal effects other than on the customs doc which I did. I then get a response that nothing can be done. Like really, what sort of service is this, my contract was with parcel monkey and this information for customs should have been imparted to Courier. So very annoying, time-consuming. Not even an attempt to resolve this matter on Parcel Monkeys part, worst experience ever!
30/11/21 by Jackeline Hegnauer
Fast delivery to the USA, quick and easy to do.
30/11/21 by customer
Very poor service. Sent an international parcel and paid almost £100 with assurance that item will be delivered on a certain date by flight. While trying to track the parcel it was updated as delivered whereas it was yet to arrive at the destination and all attempts to contact the customers service was futile. Very disappointing.
30/11/21 by Sampson A
I wrote a bad review and I found out that the delay was not parcel monkeys fault. So I deleted, write a better one and apologize.
30/11/21 by Customer
Very simple to use.
Easy to compare prices and book the courier.
30/11/21 by customer
Parcel has not arrived in time scale provided
30/11/21 by Eileen Madden
Super fast very good service. Booked a 3 day to France, didnt expect it to happen but it did. Will certainly being using again for the price. Thank you
30/11/21 by SD
£18 cheaper than Ebay, £6 cheaper than Parcel2go, parcel delivered on time, whats not to like.
30/11/21 by Barrie Shaw
Was a bit dubious about using parcel monkey with the cheap prices. My experience was fabulous! On time and no damage to large parcel. Will definitely use again.
30/11/21 by Gwynne Gryce
Sending parcel to Canada. Unsure of costs, customs and most appropriate carrier. Using parcel monkey the price was clear, the chosen carrier was easy to find and hand over the parcel. All details for Canada customs were clear. Package arrived within the time promised, unlike some of my previous attempts!
30/11/21 by Andy Givens
Always a great service, Collection & Delivery and always a 5 STAR Service.
30/11/21 by Paul W
Excellent service.
30/11/21 by Angela
Good prices for the base shipping cost. But where they really stand out is in the added insurance thats offered for more expensive parcels. This is not only reasonably priced, but also provides proper coverage for damage (unlike parcel2go who have a long list of items that are insured for loss only and yet charge over twice as much for the insurance). If you want peace-of-mind when sending more expensive items, Parcelmonkey is the only real option among the discount services.
30/11/21 by Charles King
Excellent Service! Would definitely recommend and use again.
Thank you.
30/11/21 by Customer HelenJ
Worst experience. I paid for a collection of a parcel which never happened and the responses were some what robotic. 2 weeks later and I have had to use someone else for this shipment. Still attempting to sort this out, will be taking this further.
30/11/21 by Sam
Great service
30/11/21 by Customer
Very easy to use, efficient and quick delivery.
30/11/21 by F Dobson
always delivered on time and in good condition
30/11/21 by Customer
Parcel just arrived in time for the beginning of advent.Thank you.
30/11/21 by Fizz 47
Brilliant service, prompt on pick up and delivery. Friendly and efficient parcel collector.
30/11/21 by Den
Worst experience ever, I sent parcel no ones delivered after plenty of time chat with customer services no nothing. I will never ever recommend this money parcel to anyone, they didn’t even have call Center you just only can chat And they will reply you they will get back to you but they will never I lost my parcel I don’t know where it is, I will go further indeed will not let it go I paid them.
30/11/21 by Mish
Always good service. Have used Parcel Monkey many times and no problem at all so far. They have great discount on many services. Safe and secured. Will keep using it in the future.
29/11/21 by Wendy
Very good service. Very helpful if any problems
29/11/21 by LYDIA MORRISON
There was no warning that the recipient still had to pay income tax
29/11/21 by Kirstie Lindsay
Paid for next day delivery and didn’t receive it the next day
29/11/21 by Callum
Easy directions for an international shipment, my family got their gift in just a handful of days.
29/11/21 by Tamara Glasgow
Disappointing - prices have gone up by £15. Parcel collected as arranged - been at International hub for a week now - why?
29/11/21 by Carole Wylde
Good and effective service ???? by
29/11/21 by Alex Martin
Absolutely brilliant service. Will definitely use it again.
29/11/21 by Julie Wood
Best parcel service for France following introduction of the customs complexities. Found website easy to navigate. Customs docs are understandable & easier than others to complete. Parcel to French grandchildren got there in under a week; by this years standards, nothing short of miraculous.
29/11/21 by Janina Leitch
Good overall, website a bit quirky and prices and choices not always the best but very dependable.
29/11/21 by Paul Richards
Good service
29/11/21 by Customer
Parcel never delivered, local delivery company called and ask to pay before they can deliver.
29/11/21 by Umair Akhtar
Highly incompetent people. Didnt collect the parcel that should have been delivered next day. When asking support for help, Natalie is just saying the usual "sorry but we dont actually give a **** and no compensation for being irresponsible" They just reschedule the pick up for tomorrow, need to waste more ink to print a new label... Disgusting, cheap service, it worked well before; but be warned if you have an issue, they wont care.
29/11/21 by T H
Very happy with this service although it would be handy to be able contact someone by phone which is not possible.
29/11/21 by Raymond
Very easy to use . Cheapest price online . A ++ service . Im a repeat customer and will defo use u again.
Keep up the good work
29/11/21 by Cenzo
Good value postage rates. Easy to book and download postage label
29/11/21 by Clare
The website has improved and is very easy to use. Parcel delivered in good time.
29/11/21 by Customer Me Broccoli
Great service. Id printed a label, but they even bought one just in case. Very happy and well use Parcel Monkey from now on.
29/11/21 by Steve Guy
great service
29/11/21 by customer
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