We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,414 reviews.
The website was fine and the dropping off at post office also fine; but once the package left this country there was no information whatsoever as to its whereabouts, as yet 18 days later I don’t know if it has been lost, it certainly hasn’t reached my daughter, I’m hoping it will in time for Christmas !
05/12/21 by Julie Smith
Great straight forward, value for money service
05/12/21 by A GEORGE
On 10th of November , 2021 I finally received the compensation for the money that this company stole from me . How did the "miracle" happen? Well I spoke to a few people and they advice that I should hire the Recovery Company on Emailking1 for help and they did help me . Visit their TELLEGram (Emailking1 ) and thank me later
05/12/21 by Lucky
I do use them, most of time.
05/12/21 by Customer
Very pleased, picked up from home, no hassle, easy on-line and much cheaper than going to main companies
05/12/21 by Wendy Burnett
Very happy with the service snd s lot quicker than I expected thank you
05/12/21 by Customer
Really straight forward service.
Delivered as promised.
Competitive rates.
Will use again.
05/12/21 by Val Riley
I presume you are still looking for my parcel picked up on9th Novemberstill in "the Hub" . If I dont get an email or message tomorrow I will be chasing it. When you find it I will add two more stars!!!
05/12/21 by Customer
First class service from booking my parcel to the delivery overseas delivered in 5 days very quick and at a affordable price Thank You.
05/12/21 by Leonard Martin
Easy to use Thanks
05/12/21 by Stephen
Im pleased as based on the date you committed, you delivered it on time. Thank you
05/12/21 by Louise Mokhof
Review a bit early as the parcel still not delivered. But price and pick up well received.
04/12/21 by Desmond Crossley
Useless service. Paid for next day delivery through Courier, two days later and still no collection. Messaged to complain and Parcel Monkey were unable to do anything other than just say I could cancel if I wanted to. Wont ever be using them again - pointless service if they are unable to resolve any issues.
04/12/21 by Owen Miller
Created on the size of of my parcel and charged me more BEWARE
04/12/21 by Customer
Good service at a competitive price.
04/12/21 by Charlotte
Good and reliable service
04/12/21 by Manuchehr Amiri
Excellent service.the collection driver was on time, very polite and friendly. The parcel was delivered promptly and in good condition. Honestly amazed at how quick delivery to the USA was.
04/12/21 by Lyn J
My parcel went from the UK to Spain in record time. Parcel Monkey offer an excellent service
04/12/21 by Ms. Natasha Murray
Quick and efficient delivery as usual, excellent
04/12/21 by Liz Davies
My first time using parcel monkey, 2 parcels sent having paid extra upgrade fee for fast delivery. Both consignments took far longer that the upgrade time span quoted, parcel monkey not particularly interested when asked for a refund of the extra amount paid claiming that sometimes the fast delivery service cannot be met and was just unlucky I guess I was really unlucky for both parcels to have taken so long. Would advise customers not to upgrade as this is really just pot luck
04/12/21 by Matthew Fenn
Awful service no tracking facility available
04/12/21 by Vicky
very easy to use and collected and delivery was as expected. the only thing is the list of items is not obvious and what is not allowed is very extensive makes you wonder what you can post!! would however, use again and recommend.
04/12/21 by customer
Very good thank you
04/12/21 by Michael Bowers
Competitive prices.
Helped out when there was a problem with delivery abroad. Customer Service good with quick replies and chasing up with courier.
Will use again.
04/12/21 by Denny Turner
Quick, efficient and they find you the cheapest carrier.
04/12/21 by Bill Bryans
I had to fill in a customs invoice. When I printed the label, the customs invoice and shippers copy also printed out. There were no instructions regarding the customs invoice so I retained it, thinking the courier would have their own copies. Now it seems its supposed to go with the parcel. The parcel was stuck in German customs for about 3 weeks, and is now either on its way back to me or lost. Please provide instructions!!!
04/12/21 by Nick Forrest
be warned that if you pay for a service that’s tracked and it doesn’t update because your parcels lost you’ll be bounced back and forth for any form of customer service! PF will say you’re not entitled to use their customer services because you’ve used a third party to book it and that you need to contact parcel monkey (and they only have email) so getting any clear answer is a nightmare! paid extra for appropriate insurance for nothing
04/12/21 by Customer
fast and reliable, easy to use service and cheaper than going direct to the post office
04/12/21 by John Mason
Very hit and miss sometimes good. Avoid if its important and great if you are prepared to take a chance.
04/12/21 by Customer
Great service to compare prices for sending large parcels. Highly recommend
04/12/21 by Catherine McGill
Excellent service arrived few days later than expected Which is understandable at the moment.would definitely use again
04/12/21 by Jayesh Patel
Dropped off my parcel already labelled at my local fuel station/post office. Parcel arrived at destination on schedule
04/12/21 by Linda
One parcel delivered promptly to the U.S.A by dPd. Tracking was not provided.
Second parcel by Parcelforce which is currently enroute to Thailand and good detail on tracking by them so far.
04/12/21 by Aidan Corr
WARNING DO NOT USE. Sent a parcel on next day delivery, a return item, it was collected a day late as they did not show up withing their own allocated timeslot. Chased my refund two weeks later to find the parcel was still in the Courier warehouse. Advised twice that they would reattempt delivery but they did not they returned the package stating that the business had closed down. This is untrue as I sent a friend to the address who took pictures. Requested a refund plus requested to claim the insurance for the cost of the items which I can no longer return as it is out of the returns date. Every message ignored. Do not use this company or Courier the service is an absolute disgrace.
04/12/21 by SC
Straight forward on time
04/12/21 by Franca
The initial Part of collection was excellent as went through Parcel Force. Collection was made on the 18th of October as of today the 4th of December my 10 items have still not been delivered. I have tried to get this resolved. They keep asking more questions re ther items I sent. They were all clearly labelled and wrapped as they were new boxes being returned. No phone. They have replied in good time but have yet to resolve a simple non delivery issue. Will not use again. Should have realised when they had no phone to contact and resolve issue. Always rate a company when you have an issue and how they resolve it. Lets see but 6 weeks is a huge issue
04/12/21 by Phil
For the second time in as many weeks Ive had a non collection, cost me money and unable to get a refund,poor after sales, Im using Parcel Force now 100%.
04/12/21 by B Ritchie
Excellent service accurate delivery time and brilliant updates and tracking
03/12/21 by DEBBIE CROSS
Easy website to navigate, but when things go wrong customer service is non-existent.
03/12/21 by Mr Sebastian Hawking
Thanks you for the service it was easy and affordable ????
03/12/21 by Boyd Naeem
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