We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
you provided the service requested, excellent
17/04/13
Very good service thankyou very much :)
17/04/13
Would have got higher mark, if I could have found out parcel had been delivered
17/04/13
Nightfreight are working on their tracking technology and the improvements will be available during the summer.
No comment left by this customer.
17/04/13
No comment left by this customer.
17/04/13
Collected and delivered on time as stated. Excellent service
17/04/13
No comment left by this customer.
17/04/13
Excellent service. Great price
17/04/13
DX parcel is too slow, takes two to collect the itmem and then two days after that to post on?
17/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
No comment left by this customer.
17/04/13
Excellent service and fast delivery. Communication at each stage was brilliant
17/04/13
Absolutely perfect service. First time used but will definitely use again
17/04/13
Thank you for making your first booking with us and please come back soon :-)
Spot on no complaints apart from the words most miserable delivery man!! but you guys were easy to use no hidden costs and would recommend
17/04/13
I haven't received my parcel yet you have taken the money!
17/04/13
Our Response: I am sorry to read that your item has been delayed in transit. Please contact our dedicated online support team via your account who will help you start a claim.
very easy to book on line and collection and delivery was very quick
17/04/13
Thank you very much :-)
No comment left by this customer.
17/04/13
It was great that it was picked up quickly
17/04/13
Easy to arrange a delivery, quick to be delivered and well priced.
17/04/13
your customer services very bad. Please, try to use phone services
17/04/13
Our Response: Our dedicated online support team works very well and is much more cost effective than telephone support. Only 4% of customers have a reason to contact us and our average response times are well inside 24hrs during Mon to Fri.
No comment left by this customer.
17/04/13
No comment left by this customer.
17/04/13
Very good thank you
17/04/13
Thank you very much :-)
Excellent Service Would Use Again
17/04/13
No comment left by this customer.
17/04/13
A year ago a parcel was £6.99 next day. Now with tax it is £10, large jump.
17/04/13
Our prices only increase when the couriers themselves raise their prices with us.
No comment left by this customer.
17/04/13
No comment left by this customer.
17/04/13
Excellent, thanks to you and City Link
17/04/13
Especially happy that you provided a collection receipt for City Link as other companies do not do this. And your price was the cheapest.ue
17/04/13
Very impressed with service easy to use and track. Thank you
17/04/13
No comment left by this customer.
17/04/13
I found the service to be excellent. pick and delivery as arranged.
17/04/13
No comment left by this customer.
17/04/13
quick delivery (next day), cheaper than royal mail.
17/04/13
No comment left by this customer.
17/04/13
No comment left by this customer.
17/04/13
even though the website doesn't give you a lot of time and crashed 3 times item was picked up and delivered thanks
17/04/13
can't falt thw service it was fast cheep excellent will use again
17/04/13
great service 100% will use everytime
17/04/13
Thank you very much.
Great service, although the tracking facility wasn't brilliant!
17/04/13
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