We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,905 reviews.
Will never use DX again!!!!!Tracking information was vague & confusing,took 5 days for a 1 to 2 day service so poor all round
21/05/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
no improvement required.excellent.
21/05/13
The recipient challenged me to give proof of receipt, Parel Monkey could not confirm, but Night Freight did and they were fantastic
21/05/13
Perfect as usual
21/05/13
To France (tracked) with no hiccups and in Two working days - Incredible.
21/05/13
Great price, great service what is not to like!
21/05/13
Collected promptly and delivered quickly. Very convenient.
21/05/13
no comment
21/05/13
great service and very reasonable price
21/05/13
excellent service..on time , courteous and cheap thank u!
21/05/13
Published service 1 - 2 days, but took 3, so OK but should have been quicker.
21/05/13
No comment left by this customer.
21/05/13
cheap, punctual and professional. pleasure doing business!
21/05/13
No comment left by this customer.
21/05/13
Parcel wasn't delivered i had to go and collect, when i was waiting all day,nothing left in postbox as says on tracking.
21/05/13
None
21/05/13
Excellent service, keep those low prices and fast delivery going!
21/05/13
No comment left by this customer.
21/05/13
very good service , best price on internet , would recomend to any one
21/05/13
Thank you and it's great to see you will be recommending us.
very good will use again
21/05/13
The service was good but if i had known the collections were not made till late in the afternoon i would not have had to wait in all day.
21/05/13
collector was a lovely young man,pleasant and polite but friendly.
21/05/13
I have been very satisfied with the collection and the delivery of my parcels and the prices are very competitive. Thank you.
21/05/13
no comment
21/05/13
Excellent service.
21/05/13
All went silky smooth, no problems at all, thanks Monkeys ;)
21/05/13
no comment
21/05/13
no comment
21/05/13
ACCEPT PAYPAL
21/05/13
no comment
21/05/13
no complaints you were very good
21/05/13
I suggest that you stop asking foolish feedback questions. Good = good.
21/05/13
You don't have to respond to our feedback requests.
No comment left by this customer.
21/05/13
No comment left by this customer.
21/05/13
No comment left by this customer.
21/05/13
Great services!
21/05/13
No comment left by this customer.
21/05/13
The time waiting for subsequent emails and delivery labels surely could be done in one hit rather than a dribble of a few?
21/05/13
where is my parcel????????
21/05/13
Our Response: Please contact our dedicated online support team via the "support" section of your account who will gladly look into this for you.
additional insurance was very expensive ;-(
21/05/13
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