We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,905 reviews.
No comment left by this customer.
23/05/13
Friendly staff. Delivery as expected
23/05/13
Great thankyou
23/05/13
No comment left by this customer.
23/05/13
Great service once again!
23/05/13
No comment left by this customer.
23/05/13
No comment left by this customer.
23/05/13
No comment left by this customer.
23/05/13
Very impressed having used thus service for the first time.
23/05/13
Thank you for making your first booking with us and please come back soon :-)
Over a week later and our parcel has not been delivered, there is no up to date status on the site and I have not had a reply to my query.
23/05/13
Our Response: Nightfreight are working on their tracking technology and the improvements will be available during the summer. I am sorry to read you have not has a response to your message yet and will get this matter looked at.
Brilliant! Had early collection if my parcel!
23/05/13
No comment left by this customer.
23/05/13
No comment left by this customer.
23/05/13
No comment left by this customer.
23/05/13
Very reliable cheap service!
23/05/13
No comment left by this customer.
23/05/13
No comment left by this customer.
23/05/13
Good service
23/05/13
No comment left by this customer.
23/05/13
Only Used you twice now but delighted on both occassions
23/05/13
Thank you very much :-)
No comment left by this customer.
23/05/13
you never collected on the day specified and we heard nothing from you guys, not good!!!!
23/05/13
Our Response: On behalf of the courier concerned please accept our apologies for the late collection. Rest assured we will speak to them about this.
no comment to make
23/05/13
Perfect
23/05/13
No comment left by this customer.
23/05/13
No comment left by this customer.
23/05/13
My parcel is now held in China Customs and I do not know who I can contact to solve the problem!
23/05/13
Our Response: Please contact our dedicated online support team via the "support" section of your account who will gladly look into this for you.
No comment left by this customer.
23/05/13
I cannot think of any way to improve your service. It was exellent, thank you very much
23/05/13
Good communication,collected and delivered on time. Excellent service.
23/05/13
thank you . keep up the good work.
23/05/13
Excellent service
23/05/13
EASY TO USE, THANK YOU
23/05/13
No comment left by this customer.
23/05/13
best price in the UK lets hope its delivered quickly
23/05/13
Parcel Monkey was OK, but Courier delivered to wrong address and did not leave a card for the recipient. It has taken a week to sort out.
23/05/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Collection was never made. Still waiting for information promised about refund and compensation. Please phone me 07793020106 immediately.
23/05/13
First class service in every respect.
23/05/13
great as always
23/05/13
No comment left by this customer.
23/05/13
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