We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,903 reviews.
no comment
19/05/13
Parcel not picked up on correct day.3 phone calls to chase. One took 47 mins to answer. 2nd call 30 mons & parcel still no delivered.
19/05/13
keep up the good work : )
19/05/13
Pleased with the service x
19/05/13
No comment left by this customer.
19/05/13
picked up when organised, arrived when it should have. cannot ask any more then that
19/05/13
Have a guy in a monkey suit pick up the parcels, then it wouldn't inspire confidence in the service, hmmmm maybe put the suit on after...
19/05/13
Excellent service. Prompt collection and reasonable price
19/05/13
Picked up promptly and courteous driver
19/05/13
A good service
19/05/13
No comment left by this customer.
19/05/13
The collection was late so therefore I let down my customer. However after I contacted customer services, the parcel was collected next day.
19/05/13
It all just worked. Your service gave me access to CityLink who did the job. All the paperwork was good. Thanks.
19/05/13
No comment left by this customer.
19/05/13
Amazingly good value and efficient service. How have I not found you before? Thank you!
19/05/13
Im really happy with your service and your prices and will continue to use you.
19/05/13
Driver arrived on the right day, and our friends got their parcel 2 days later.
19/05/13
No comment left by this customer.
19/05/13
Fast, it got there with nothing broken.
19/05/13
need an easy link to eaby.
19/05/13
reasonable price, good clear instructions, pick up and delivery when promised, would recommend and use again
19/05/13
Very happy with site used City Link which was outstanding but not happy with D.H.L would never go with D.H.L again
19/05/13
Very good service, would highly recommend.
19/05/13
Parcel Force driver turned up to collect but had no labels as he should have had and could not give a receipt as he should be able to?
19/05/13
What's to improve? I was very happy with your service.
19/05/13
Great service
19/05/13
delivered it damage and hat to pay out 40 pound not happ
19/05/13
No comment left by this customer.
19/05/13
No comment left by this customer.
19/05/13
No comment left by this customer.
18/05/13
Called very late in the day not happy waiting in all day and could not contact you
18/05/13
Very quick and easy
18/05/13
No comment left by this customer.
18/05/13
Prompt collection and very fast delivery : thanks a lot !
18/05/13
I booked using city link next day delivery, parcel was not collected on stated day despite staying in all day but did turn up next day
18/05/13
Would help if you said at start of process that customs forms would be generated after payment
18/05/13
item not yet delivered (apparently left card). Don't know WHICH courier it has been sent with as this wasn't stated on my "confirmation"emai
18/05/13
Apart from paying less you are fantastic
18/05/13
Would be really nice to be given a more specific time when the parcel will be picked up.
18/05/13
No comment left by this customer.
18/05/13
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