We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Considering the chaos with the postal strike and the Xmas period and the weather. they still managed to deliver my parcel in time for Xmas. Thanks
03/01/23 by Customer
I use Parcel Monkey every time. Its simple to use, gives me a list of options, easy to download invoices and generally makes my life a little easier.
03/01/23 by Helen
Always my first point of reference, an easy to use tool when looking to post varying size objects.
03/01/23 by Lynn
Fantastic service
03/01/23 by Customer
Parcel delivered extremely quickly
03/01/23 by jayne
My parcel still hasnt arrived I would like a update please, it said 2 business days and it hasnt moved from Christmas Eve. Very annoyed
03/01/23 by lucy mcdermo0tt
Another really good service.
03/01/23 by Paula Clarke
All went well until it got to Thailand. Was sent to a depot 180km from the address. The depot refused to deliver to the address and said it would need to be collected quickly or it would be returned to the Uk. A fee was also demanded.
03/01/23 by Lee H
Parcel Monkey is a great service that helps me choose the most suitable, cost-effective courier from a list of companies and the services they offer. It’s so quick and easy. And I’ve always found the couriers reliable. Couldn’t ask for better. I use PM whenever I send a parcel.
03/01/23 by Anita
Thieves and scammers. What an absolutely deplorable organisation. These guys took my 30 x 40 x 30 parcel and posted it to Australia for me. I’m disgusted to say that without any warning whatsoever these guys took £400 from my card because they said the box measurements were incorrect. They charged me for a box that was almost 2.5 times the size of the ACTUAL box. Despite having sent multiple photos (all of which the customer service team apparently can’t read, and we’ve sent multiple photos with VERY clear measurements) of the dimensions of the box, parcel monkey are doing everything the possibly can to keep this fraudulently obtained money. No phone number to call, customer service don’t care, and meanwhile I am out of pocket £400. FOUR HUNDRED pounds. I fear that this is the way these guys operate. They steal your money blatantly, don’t even try to to hide it, in order to make profit. This is how they truly operate their business. Don’t ever use these guys, not unless you can afford to be robbed of all of your hard earned money.
02/01/23 by A J Bate
FRAUD! They had no issue charging me the shipping fee, as well as having my brother in Europe pay import costs, only to go AWOL, NEVER communicate the failure of not delivering the parcel, but instead causing havoc on our beautiful planet by needlessly shipping parcels around the globe. Not okay. Do not use!!!
02/01/23 by N.
My parcel has arrived in time. Quick and reliable services. Many thanks.
02/01/23 by CHIAYING
Scammers, thieves, unprofessional..... Between Monkey and Evri my parcel was lost (though I am positive it was stolen) and I could not get any party to even be serious with me and treat me like a customer, like another courier for instance do. They cost me worth £450 of products that I needed to travel for work abroad. They asked to see receipts for the products which I did send and then they offered me £12 refund for the delivery which I did not take, then they just stopped answering my emails or my messages on the chat box. How on earth is a sh***y company like this one and Evri are still operating in the UK is way beyond me!!!!!!!!!
02/01/23 by Afaf
Parcel sent by Evri through Parcel Monkey. Probably the worst combination possible for competence. Needless to say parcel did not arrive at its destination, parcel monkey not responding to my queries and Evri tell me to contact Parcel Monkey. Never ever again. Utterly useless and willfully unhelpful in trying to rectify a problem. A service designed purely to bring cash in with absolutely no intention to offer a good service.
02/01/23 by Juliette Brown
I wanted to post a christmas present on 21 December, knowing that Delivery Companies were under extreme stress, there was a postal strike, and other disruption to transport infrastructure throughout the UK. Reviewing the options offered, a lot of the companies and services, despite variable pricing, stated that delays were likely- Within the last few weeks, I knew that APC, Fedex and DPD were failing miserably and had lost or delayed consignments which had already affected me. I wanted to avoid this. Prices ranged from around £12 to well over £40. There was a UPS option, well priced, and offering a 2 day delivery. I dropped off at the local depot to reduce any pick-up/collect time, and hey presto, my sister in Poole received her present 2 days later for under £13! Perfect.
02/01/23 by Laurence Beck
Such an easy comparison site to use and the prices are great
02/01/23 by Susan Nuttall
Guaranteed next day delivery not delivered on time. Sent it to the place I was travelling to. Would’ve been better to pay for check-in baggage because I could’ve gotten the item there on time myself.
02/01/23 by Customer
a year after informing u that the 1st line of the address needs to allow for a special character ie /, it is still missing which invalidates the address,
01/01/23 by Zantium16
Good value and a lot of options
01/01/23 by LondonPhil
Parcel did not arrive on time for Christmas and no refund. Waste of time????
01/01/23 by Customer
I booked for 2 parcels to be delivered to 2 different addresses in the UK, from within the UK. One parcel was delivered to the addressee in England, whilst the second parcel for Glasgow was dropped off at a local pick UPS pickup point, with out notifying me. I had paid for delivery to the recipient not to a pickup point
01/01/23 by Anne
It is a good, fair priced service. Thankyou and a Happy 2023
01/01/23 by Sandra Lincoln
All up to date with tracking and delivered in good time ????
01/01/23 by Sam Martin
My parcel was picked up on time, with a friendly courier, I was able to track it until it was delivered on time.
01/01/23 by Katherine Mountford
Absolutely shameful customer service. Ive sent 22 emails and still they refuse to refund me my parcel which they lost, even though I PAID for insurance. See you in the small claims court. I will never use you again.
01/01/23 by Sean Mendez
Delivery driver didnt show up twice to collect parcel! This resulted in bad timings and had to totally cancel the service. Unreliable and would never use again!!!
31/12/22 by Customer
It was very easy to use the service
The only downside was that not a lot of the shops take yodel and when i did find one he said the driver wouldnt take it due to the size, once i had a harsh conversation with the shop person they did take it and yodel delivered it in time for christmas so was happy
31/12/22 by Vicki Sims
Very reasonable prices and everything arrived where it needed to- thank you
31/12/22 by karen dunn
Just fantastic…easy and fast
31/12/22 by jonathan owen
Easier and better value than Royal Mail
31/12/22 by Emma
Actually turned up on the day unlike the other company Evri who let me down twice after waiting in all day - thank you
31/12/22 by Customer
Excellent, parcel arrived on time, great service ????
31/12/22 by Customer
Parcel not yet delivered. Supposed to be 3-4 days, now 12 days & no sign of it
31/12/22 by Mrs Marjorie Burnett
Was delivered through Yodel. Parcel arrived on time but damaged and soaked.
31/12/22 by Gareth Plunkett
Parcel arrived later than expected, weather didnt help the situation, however friendly, helpful staff did.
31/12/22 by Fiona Jack
Stay well away from this firm, 4 arranged collections and not once did Courier turn up to collect, customer service could not care less and just offer to rebook, **** service **** company
31/12/22 by Fabio Gray
Its easy and convenient for customers to send a parcel. It has a good tracking platform as well.
31/12/22 by Nien
Tried a few other companies over the postal strike and they all failed to collect. Parcel monkey was cheaper and collected and dropped off when it said it would
30/12/22 by RT
Superb experience and a very affordable price too
30/12/22 by Craig Duncan
Paid more for incorrect information! You would assume that ParcelMonkey would check information about what service each courier could offer against the courier. It turns out they dont. Their price was higher. Their list of collection points was wrong. Their booked collection date was wrong. My suggestion: find some other way to compare the leading couriers.
30/12/22 by Geof
