We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Easy to use and reasonable prices
30/12/22 by Shaun O'Hara
product got damaged in post
30/12/22 by Christopher Lovemore
Can’t log in despite several attempts. Labelled present and selected the correct EU code but red tape has held up Christmas present for over a week. Can’t speak to a human on the contact info. I will never use this service again. Hopeless.
30/12/22 by Anton
Between parcel monkey and evri they lost my parcel. Beware parcel monkeys blame evri and evri blame the monkeys. You cant get to speak to a person all you have is a tick box and then they want to see receipts for what is in the parcel. Dont bother taking out extra insurance against lost or damaged parcels, I did and havent had any compensation. They treated me as the recipient. Thick lot I was the bl***y sender.
30/12/22 by Kenneth Brown
Parcel never arrived.
30/12/22 by Customer
Parcel was collected by Evri courier in Scotland when arranged and delivered to an address in England in time for Christmas. Everything went to plan especially when we were in the middle of a postal strike and we could not depend on the Royal Mail.
30/12/22 by Mary Doll.
Made two deliveries through parcelmonkey using dx both were problems delivered wrong and not collected had to rebook another collection and wait for the refund as parcelmonkey could not amend it which i couldnt speak to anyone had to sit wasting hours on webchat
30/12/22 by James
Very clear and easy to use website.
Provided a good range of delivery providers and prices.
Easy to obtain package labels.
30/12/22 by Andrew B
We shipped a parcel from the UK to Brunei. It was quick and easy. The only time consuming part was adding the export number for each item, Parcel Monkey do share the HMRC link though.
30/12/22 by Emma
I waited in all day for Parcelforce pick up via parcel monkey. No show. Contacted CS, just offered to reschedule with no assurance the same won’t happen again. Will avoid in future.
30/12/22 by Razor
Excellent service and good shipping costs
29/12/22 by Customer
Used Parcel Monkey lots of times. First time Parcel Force was the most economical for delivery to Australia. The parcel was delivered to the nearest post office, not the recipient’s address. It took me a lengthy call to parcel force international to establish where my parcel had gone (too late for the grandchildren’s Christmas Day). Why couldn’t Parcel Monkey have done this investigation on my behalf - it was them I paid. Very disappointing
29/12/22 by The stitcher
Were able to sort out a specialist service at short notice at a reasonable price
29/12/22 by Andy
Easy to use, good value for money, parcel arrived next day.
29/12/22 by Mrs Gent
Fantastic collection and delivery of parcel next day service very nice parcel forceon delivery and collection
29/12/22 by Steve in Bolton
Very quick and accurate. Excellent service.
29/12/22 by Andrew Munro
What can I say it was a simple transaction everything worked Our parcel was collected yesterday as arranged. Previously they sorted out a problem I had with a parcel to China & got me a refund. Excellent.
29/12/22 by Keith Turner
An easy to understand on line service
29/12/22 by Steve Ball
So easy to use. Dropped parcel at local shop delivered 2 days later. Brilliant
29/12/22 by Ml Brierley
Easy booking and all went smoothly
29/12/22 by Bart
if i could give a zero i would sent a package toi a freinds for xmas day one of the items got smashed into bits now passing the buck saying im not emtited to comapteion when i insured the package they ruined a perfelty good xmas day dont use this useless company unless you want your items in bits
29/12/22 by Jeanette Williams
Straightforward and helpful service
29/12/22 by Katherine Bellau
Selected Courier. Seems reasonable from a punters point of view that Courier is Courier. But apparently not. Only certain Courier parcels can be dropped off at some Courier drop off points. Courier parcels as sold via your site must be dropped at a diffrerent Courier point than the Courier point advertised online, in the shop window and as directed by your site. Courier does not mean Courier. You nedd to make that much clearer!
29/12/22 by Williams
Straight forward
29/12/22 by Customer
Parcel collected last Thursday and arrived in India on Tuesday
29/12/22 by Paul Hansord
This service was fabulous, everything was documented well and I knew at every stage where my parcel was. It was collected and delivered as expected. I will not be using Royal Mail again as we are still waiting for Christmas presents to arrive to some family members. This was a much more professional service
29/12/22 by Tracy, Harrow
Very easy to follow ????
29/12/22 by Valerie ann cards
Made sending a parcel easy.
29/12/22 by Dawn Peries
I was confident at getting a good deal. It is easy to see the different services various carriers offer, along with their prices. Print at home labels available.
29/12/22 by CustomerMarion
Never turned up
28/12/22 by Customer
Recommended a delivery company, UPS, that still hasn’t delivered a parcel - very difficult to track. Appreciate that there are lots of difficulties at the moment but why say (and charge for) a parcel can be delivered in 1-2 days when it’s actually going to take 9?
28/12/22 by Alex
Quick simple and cheap....
28/12/22 by Very Happy Customer
I have only just found out my Son in Switzerland hasn’t received the parcel. We have been in Norway , only arriving home late on the 27th. The Swiss family left for Germany on the 23rd and arrived home around 7.30 this evening the 28th. It maybe being held somewhere. I can’t give you anymore information as it is late. If I hear more I will contact you. We have used you before successfully and I am sure we will do so in the future. Cherrie Dawson.
28/12/22 by Cherrie Dawson
Easy to drop off, delivered to my door in the advertised time
No issues at all
Nothing to complain about
28/12/22 by Customer
Simple to choose appropriate postage, good price and got delivered quickly by courier
28/12/22 by customer
Excellent service very reliable
28/12/22 by Angela Kennedy
They keep missing the collection date and the customer service is useless - dont waste your money.
28/12/22 by Selene Zanca
Would have given no stars if I could. I sent a parcel which was picked up on Friday afternoon for next day delivery before 10.30am at the cost of over £20. It didn’t arrive next day and after messaging them was informed that they don’t deliver on Sat or Sun unless you pay extra for that service. Parcel still didn’t arrive on Monday and eventually arrived on Tuesday at 11.35 which is neither next day or before 10.30am. I have contacted them many times but they don’t seem to understand. Won’t be using them again
28/12/22 by Lynda Phillips
Thank you Parcel Monkey for your excellent service, super efficient, great communication and clarity of instruction and information.
Five star service!
28/12/22 by Sarah
Parcels arrived on time
Great service will use for all my parcels
28/12/22 by Dawn
