We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Gives lots of alternative methods of postage, great prices and simple to use!
20/12/22 by Steve Archer
Very prompt and fast to deliver
20/12/22 by Beverley Kloos
Really great service. Quickly choose your courier based on your requirements. Fast options to print out and send. Parcel can be on its way within half an hour.
20/12/22 by Caroline Wetherell
You never really know how good a company is until you have issues. I sent a parcel through DPD drop-off, it was delayed by a day but that was no issue. On the Saturday it was out for delivery and I could see it was en-route, only a few stops away. I dont track it anymore and assume a successful delivery. Today (Tuesday) I receive the parcel back with me. Nothing from DPD, nothing from ParcelMonkey (even though they clearly state they will be in touch if a return-to-sender is initiated), and nothing left with the recipient either. I start an online chat, only to be told that there is nothing they can do. They will contact me regarding my claim once they have heard back from DPD, and then the case will be forwarded to the PM claims team before deciding if a refund is due. If I want to get the parcel to the intended recipient I have to rebook myself, without knowing the outcome of my claim. They are unable to tell me how long any of this claims process will take. I ask for them to point me to the terms and conditions that explain this process, but upon doing so the assistant on the chat promptly stops responding. Messages are marked as read but no replies. I am now left out of pocket, with the parcel delivered back to me, not knowing how long it may take to get a refund, and without being able to get in touch with PM as they have no phone number and continue to ignore all messages through their online chat. Ive basically paid £10 to send a parcel to myself.
20/12/22 by Nick Cowell
Easy to select an option and to drop off the parcels which were delivered on time. Sending parcels to different locations seemed a bit complicated at first but we managed it.
20/12/22 by Customer
Delivered in good time and good condition.
20/12/22 by Sandy Goler
You have charged me more than double the quoted price, and taken money without giving me any notice.
20/12/22 by Customer.
Good system Carriers need to deliver just a tad quicker
20/12/22 by Customer
The company contacted me several times to advise me of time and location, and provided clear instructions on what to do. The parcels were massive and extremely heavy and although I was out when they came they obviously managed. We had agreed a place they could collect them from. They were delivered within in a very reasonable time, undamaged and at a very competitive price.
20/12/22 by Jenny Fry
I have no idea what is happening to my parcel, despite it being shipped 8 days ago
20/12/22 by Steve Cosgrave
I would give no stars, as the courier failed to collect the parcel, despite us rebooking it twice and emailing them as well.
20/12/22 by Customer
Booked an express courier package for Christmas due to arrive 13th December. However, the courier sent it to the wrong country (!) and my childrens Xmas gifts missed for the big day. The issue with Parcel Monkeys is that they are very slow/erratic in response, bureaucratic and unclear as to how they are going to assist: the answer to which was: "not at all". I was simply advised to rebook the package while they hold on to the refund pending feedback (despite the fact it was abundantly clear from the couriers online tracking that the package was sent to the wrong country through their own error). A total fail on customer service in terms of (1) timing and (2) efforts to resolve. PM only works when there are no issues with the courier.
20/12/22 by Jonathan Hague
Sent a parcel to Spain via Parcelforce Worldwide Global Priority Drop Off which was said to arrive in 3-4 working days. When I printed the label it said euroeconomy but I thought nothing of it. I rang parcelforce after 5 days as the parcel had not even arrived in Spain and was told the arrival time for euroeconomy was 28 working days. This means my family will not receive their gifts on time for Christmas and my niece probably wont get hers on time for her birthday on 3rd January.
20/12/22 by Browncs
Website easy to use and a good selection of relevant courier companies.
20/12/22 by Mike Bowyer
Perfect thanks New York in 4 days
20/12/22 by Rob
Easy to do and reasonable price to Switzerland.
20/12/22 by Claire Sharrock
I waited more than an hour for the email to print the label to arrive when it is suppose to arrive within 30 min. Had to contact the chat twice to inquire. I only used parcel monkey for the first time because I thought royal mail would be much slower so was annoyed when the tracking said it was going to take 5 days to arrive. In the end it got there in 3 days. Not sure I would bother with this service in future as its a bit unpredictable and not entirely reliable.
20/12/22 by Wendy
First time using Parcel Monkey to send a Xmas package to France. Amazing service, easy to drop of at local shop and arrived quickly. Thanks Parcel Monkey will definitely be using you again!
20/12/22 by Sue Clancy - AIA Assessors Ltd
Parcel not delivered to address at all and not at stated time hence no one in Stated delivery time was 4 days after receiving it not 1 or 2 days as stated when order placed Parcel now at local shop awaiting pick up hopefully! No communication with recipient despite having details Unlikely to use this service again
20/12/22 by Philip Brown
Really easy service to send to Spain. Wish Id come across parcel monkey sooner
20/12/22 by Kirstin Morris
very easy total to many different places and delivered on a Sunday
20/12/22 by Philip Scott
Parcel still not delivered. Already asked review twice. Won’t be using service ever again. Paid £75 for express delivery was supposed to be delivered on the 14th birthday was on the 18th
20/12/22 by Lloyd
Courier picked up parcels early on the date chosen and they were all delivered within time frame given.
20/12/22 by Customer
Arrived 24 hrs later than it should have
20/12/22 by Brenda
I used it to send a parcel internationally and the courrier said there was no commercial invoice. The parcel has been returned to sender without any notification by parcelmonkey. I am chasing everyday for a refund as the parcel was never scanned or sent. Do not use internationally as they will happily take your money but ignore you when you chase a refund
20/12/22 by Coralie dias
You charged me for understating the weight of a parcel. The weight you claimed was I think 4.87 kilos. As I weigh my parcels with the bathroom scales I could not be that acurate, I always put the weight to the next highest kilo. It was only £1.80 you charged me but I do like not being accused of being dishonest.
20/12/22 by Customer
Always a great service. Website is easy to use, clear instructions and the service from its partners excellent ????
20/12/22 by GirlieBreak
Delivered as promised at a time when it was debatable that anything would arrive before Christmas
20/12/22 by Lou T
Excellent service great timing says exactly what’s required
20/12/22 by Latif
No problems whatsoever will use again
20/12/22 by Martin Purcell
Reliable pick up, reasonable pricing, easy to navigate website, slightly slower than predicted delivery
19/12/22 by Isabelle Heyerdahl-King
Always used Parcel Monkey and had good service. This time it wasnt great as courier did not turn up to collect my parcels. Had to rebook.and they did arrive 2nd time around.
Never had a problem with Parcel Monkey in the past
19/12/22 by Julie M
Parcel Monkey is a dream come true for me. I’m housebound and even they’ll pick up at the latest time you have gotten a parcel ready. Love them!
19/12/22 by Colin McIntosh
The website was easy to use in order to find a reasonably priced courier which had a collection point near my home.
19/12/22 by Fiona
Saved two thirds of the cost of sending from the post office using the same service ????
19/12/22 by Karen
Smooth service from booking to pick up to delivery
19/12/22 by DAVID M
No problems, reliable service
19/12/22 by Lindsey Lukehurst
Easy and reliable and delivered on time
19/12/22 by Miss Susan Barry
The process was really simple and my parcel was delivered within two days! Definitely use again!
19/12/22 by Susanne Pentz
Quick and easy parcel post and delivery .
Will certainly use again.
19/12/22 by Julia
