We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
I love Parcel Monkey! Used their service several times and every time, the service has been exceptional.
18/12/22 by Elaine
Great service, parcel collected on time. Unfortunately it arrived a day late
18/12/22 by Ian Cowie
Very easy transaction at a reasonable cost. Very convenient drop off point and straightforward way of sending a parcel. Great communication at all stages. I will use again.
18/12/22 by . Alyson Bartlett
I needed to get my package returned to China.
Picked up when booked and now in transit.
Would give five star when arrived at destination. Great price definitely use again.
18/12/22 by hostGW
It was so smooth to set up the sending a parcel to Canada
18/12/22 by duncan stirling
Unfortunately I used what I thought would be a quick service. Dropped off on a Sunday but parcel wasn’t collected until Tuesday and delivered on a Friday. Perhaps next time I will go with another provider. Whilst parcel monkey systems is great and can save you a considerable amount of money the courier companies are not always up to the same standard.
18/12/22 by customer
The parcel went via Parcel Force. At first the tracking said the parcel was damaged and would be returned. The recipient was then advised that it had gone through customs and would be delivered. The parcel was in a new cardboard box and that was securely fastened, but the box was split opened and had been roughly bound up.
18/12/22 by Nick Fairs
Easy to book online and good price
18/12/22 by Stuart
Helped me pick a good price and guided me through everything
18/12/22 by Gergely Varga
Great value and efficient service. Thank you.
18/12/22 by Rachel Harris.
Great value and efficient service. Thank you.
18/12/22 by Rachel Harris.
Great value and efficient service. Thank you.
18/12/22 by Rachel Harris.
All good very reliable service
18/12/22 by Barrie Fowler
Quick and easy to sort, easier than navigating lots of sites
18/12/22 by Customer
Our collection never took place… booked in Tuesday for Friday - and a no show. So for a courier collection id say pretty appalling.
18/12/22 by Customer
not really parcel monkeys fault this time, this time! but 8 days later 8 packages still havent reached the places where they are supposed to, the couriers couldnt give a f/*k, parcel monkey even less so.
18/12/22 by Customer
We have used Parcel Monkey quite a few times they have always given excellent value for money and the service has also been excellent.
18/12/22 by Susan Jolly Customer
Parcel monkey really good, DHL rubbish, booked for next day and meant to be collected originally Monday, then Wednesday, then Thursday so had to rebook for a drop off Thursday delivery Friday, still not been delivered yet! Would I recommend parcel monkey very much so just don’t chose the DHL option!!
18/12/22 by Kevin Ward
Easy to use and tracking was exactly as promised.
18/12/22 by SBFdLe
Fast delivery, ease of use page ????????
18/12/22 by Darren
Qick and easy to send the parcel,unfortunately delayed as it was sent to incorrect delivery hub.The update on the tracking system was not qick enough and informative.
18/12/22 by Customer
Very trustworthy and customer-focused if the worst happens to your consignment.
Unfortunately the worst did indeed happen to my consignment, through no fault of Parcel Monkey.
The delivery company (who, by the way is NOT Parcel Monkey) lost the package. Parcel Monkey were very helpful trying to locate it, and then again very helpful (and extremely quick at processing my claim) when it became obvious that the consignment was completely lost.
They refunded my postage and settled my claim for the full amount without trying to wangle their way out of it.
The process for ordering in the first place was also quick and painless.
It’s also comforting to know that there is a human within easy reach to deal with any questions, problems or concerns that may arise.
I would certainly recommend them as one of the better parcel brokers to go with.
18/12/22 by Danni
Easy to book. Very competitive prices. Quick delivery overseas
18/12/22 by Julia
Customer friendly website. Easy to book. Quick service.
18/12/22 by Julia
Fantastic service. Quick and easy to use. Parcel arrived within 4 days, even through the snow.
17/12/22 by Linda S
I have ever used a courier service and was doubtful. But it was the best thing I did. My parcels were collected from home when they said and to my surprise were delivered the next day. I will definitely be using them again . Thankyou
17/12/22 by Jayne Denman
My parcel has still not been delivered after a week
17/12/22 by Keith
I was happy with service and price
17/12/22 by Mohammed
Convenient way to send internationally and easy as they collected from me
17/12/22 by K Gibson
It was very efficient and all worked very well
17/12/22 by Hazel Goodyear
Simple to use, cheaper than other options I could find, delivered as promised during postal strike. Great.
17/12/22 by Mark
Easy to use and good updates
17/12/22 by customer
Wow what a service parcel was collected on Monday and delivered in New Zealand on Friday of same week. Happy grandchildren for Christmas ????
17/12/22 by Carol P
Trouble free delivery to Switzerland at a great price using Parcelforce
17/12/22 by A Taylor
The cost to send a long parcel through Parcel Monkey was very good. The whole process including tracking could not be better.
17/12/22 by Customer
Quick efficient service delivered exactly on time as per the order five star plus
17/12/22 by Steve Brown
My parcel is still sat in the warehouse 2 weeks after returning it! Granted you just show the available companies - but my gosh Evri - whhhyyyyyyy!! They are shocking!!
17/12/22 by Miss Lucy Turner
Parcel went “missing” for about 7 days, no updates received from the courier as to the parcels whereabouts. I paid for a guaranteed delivery date with a full refund promised if the date wasn’t achieved - the delivery wasn’t made on time and the refund offered was £7.67 despite the initial charges bring £14.50 - not a full refund as promised in their T&Cs. Messages were exchanged and the I was ignored after refusing to accept their refund offer. As I write this I am awaiting an explanation from them as to why they are not offering a full refund…….. I will use an alternative company from now on !!
17/12/22 by Keith McGuire
Fast, efficient and economical always a problem free.
17/12/22 by Jim
Used the parcel monkey for the third time and every time the parcel arrived safely.
17/12/22 by Monika
