We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Chose parcel force, it wasn’t the cheapest in the site but I prefer the name to other couriers. Picked up and delivered within 24 hours. Brilliant service
22/12/22 by Alan
Great, my parcel has arrived very swiftly over seas. And much better service then UK Mail who are on strike!
22/12/22 by Ginger Merlin
Quickest delivery yet of parcel to France - thro Parcelforce.
22/12/22 by Elizabeth Long
My parcel was picked up on 8/12/22 as agreed. It took 5 days till it was exported from UK. All in all it took 13 days to deliver parcel to Slovakia although Parcelforce promised to deliver it in 4-5 days. What I wasnt happy about was tracking which wasnt working as it should and it was included in the price. I didnt received tracking update for 6 days. Positive side is that my parcel was delivered before Christmas.
22/12/22 by Maria
I paid for delivery in 3 days, 7 days later and the parcel is no where to be seen. I know it’s a busy time of year but why offer a 3 day service if it’s not available?
22/12/22 by Customer
Stress free posting very happy
22/12/22 by Hilary More
I paid a fair price with some trepidatuon to ship a 3+ kilo parcel to The US from The UK. It was in the coldest weather, during strikes by the postal service, the railways and The NHS AND my parecl was recieved safely at its corrsct destination in under the quoted few days for the delivery. Beyond amazing and so well beyond my honest expectations. Thank you. I will use you again for sure ~ you have set the bar very high indeed. Well done. Mike F
22/12/22 by Michael H N F
I had had the worst of times trying to use a different shipping agent. I eventually had to cancel with the other agent and switched to Parcel Monkey, it was seamless they showed up for pick up when they said they would and delivered when they said they would... there was good visibility on status of my parcel. Good notifications every time there was a status change.
22/12/22 by Remi
My parcel was opened and repackaged. There were items missing and goods were filthy.
22/12/22 by JAVIER VELASCO
Great as always !!
Easy to book multiple shipments, great link to tracking information. Even at this busy Christmas period all parcels delivered on day time.
Thanks a million !!
22/12/22 by Bryn10_2 EBay Seller
Quick easy to use all parcels delivered
22/12/22 by Kathryn Atkinson
Very easy to use and fast delivery
22/12/22 by jean rodgers
I send my parcel 17 dec it’s still in hub I was expecting next day delivery
22/12/22 by Customer
I sent a parcel with accurate measurements and weight and was subsequently charged extra because the courier measured them differently. However the measurement and weight given were so inaccurate 18kg rather then the 5kg my parcel was and 60cm length rather than 45cm that I assume they have allocated my code to the wrong parcel. However it seems there is no way to challenge that without a picture of my original parcel which has of course been sent , received the packaging disposed of. So, if your seeming a parcel take pictures including the measurements so that you have evidence…..not a comfortable way to have to be
22/12/22 by Hannah Emerton
Parcel was picked up very promptly and was delivered as promised within 48hrs.
22/12/22 by Elsie Webb
It was simple and easy and not expensive
22/12/22 by neil sjoberg
Dismal. Paid for next day delivery. Delivered 4 days late. Company refusing refund and referring me to small print. Terrible service. Do not use them.
22/12/22 by Jane
First time user and absolutely no issues. Selected Parcelforce 24 and the package was collected on Friday afternoon, reached its destination depot on Saturday morning and was delivered first thing Monday morning as expected. Given the postal strikes, poor weather and the run up the Christmas Im very happy with the Parcel Monkey process and Parcelforce 24
22/12/22 by Paul Donovan
Easy website
22/12/22 by Alexandra and Bernard Manson
Very simple to use and get my parcel moving and booked
21/12/22 by Customerdean
efficient service good commincation
parcel to US delivered in time for christmas
21/12/22 by Jill Whitehouse
It was an easy process, a convenient drop off and the parcel was delivered in a timely manor.
21/12/22 by Lyn Parrott
My parcels don’t delivered yet!
21/12/22 by Iryna Linkevych
Awful! Booked on 15th December 22 for my nieces Christmas present, didn’t turn up. Apologised and then said someone would come today! Didn’t turn up again. I asked would they put on a 24 hr with a courier as it was for my 4 year old nieces Xmas present. Nope told me to cancel and rebook, asked what guarantee they’d give me someone would actually show up? Er none! I’m livid as I booked on 15th. The bonus they get to keep my money for 5 more days! Outrageous company, outrageous customer service, left me disappointed never again! Will be recommending to my 200 plus customers also not to use them!
21/12/22 by Lynn Parry Kelly
Just such an easy experience
21/12/22 by Carpet4You
Great reliable service
21/12/22 by MR G
LEGALISED ROBBERY This company are conning people by stating excess volumetric weight and charging an insane amount thats on top of the delivery charge already paid. This money is then withdrawn from customers bank accounts before youve been given an opportunity to submit evidence of size/weight Surely this is an illegal practice or maybe just legalised robbery via a loophole. I shall be consulting legal advice and take them to small claims court to retreive the money they have taken from my account without prior permission or authorisation to do so, many hours wasted trying to find a way to talk or message them ah sorry; you dont get the first option. Absolutely disgusted by the way i have been conned which is why i shall endeavour to get reimbursement through the legal system
21/12/22 by mr b heywood
This was abysmal- organised on Wed for collection on Thurs, didnt happen Friday nor Sat, went onto Support chat for over 2hrs with no response whatsoever so had to reschedule collection for Monday. I got no response from chat system until Monday when I was advised the parcels werent due to be collected till Monday - Well yes cause I rescheduled them due to being unable to obtain any support Would I use again? Hell No - like is way to short to have to deal with dramas like this - 7 days on customers are still waiting on their 2 day carrier parcels.
21/12/22 by Bryon
Poor delivery experience from Yodel. 2 day delivery took excessively longer than the advertised time. Sent on 9th December and delivered on 20th December.
21/12/22 by Parcel Monkey Regular User
Easy to use online. Good rate for what I was sending. Good email updates etc. Parcel delivered promptly.
21/12/22 by Happy
Courier never showed up. Payed over £50 pounds and never got refund. Poor service.
21/12/22 by Customer
All of my parcels arrived on time, in good shape.
21/12/22 by Jane Barnes
trying to rip off with a final charge with false claims the package dimensions weight were in correct, simply lies.
21/12/22 by steven pilch
Always great service as usual despite Royal Mail industrial action.
21/12/22 by Graeme Westney
The parcel should have been delivered between 16th and 19th December. Today is the 21st and it has still not arrived
21/12/22 by G Matthews
It is very straight forward with all paperwork ready to be printed within a short time. My parcels are collected the following day and it’s a very smooth operation.
21/12/22 by customerMrs Belton
Used Parcel Monkey a few times recently and was really pleased with the website and service from the associated couriers, especially as it’s Christmas and with postal strikes etc. Would use again.
21/12/22 by Mark Cave
It was easy to use
21/12/22 by Fiona Quinn
So easy to use. Reasonable prices and efficient service.
21/12/22 by Mrs.Baldry
Parcel monkey is easy to use and book a courier service. However I chose Yodel which was a huge mistake, parcel has been ‘out for delivery’ for 2 days so far but hasn’t been delivered and I have been informed by customer service that it may not be delivered for another week which is unacceptable to me. I wont use Yodel ever again.
21/12/22 by Karen
