We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Easy system to use at great price
23/01/23 by Caryl
The parcel was picked on time by a friendly chap and delivered to the seller on time as well !!!! Well Done ,Good Job ????William Rowe .
23/01/23 by William Rowe
When My package had arrived at my dads home it had been tampered with and the voucher worth £60 had been taken.
23/01/23 by Samantha Thorn
I booked a delivery using UPS via Parcel Monkey which all seems to go ok initially. Exact measurements and weight was entered prior to creating a shipping label. After delivery had been done I received an additional charge of £7.31 due to incorrect parcel size/weight which I disputed as I recorded all the information prior to sending and also taking photos. I raised a complaint which was recorded by Kassia on the 22nd December 2022 and have not heard anything back since. Poor customer service and still not received any money back for this obvious mix-up. Wont be using them again. Better off going direct to the courier company.
23/01/23 by Ams Singh
The booking process was easy and the platform provides access to a large selection of couriers.
23/01/23 by Golden Nectar
Parcel not collected when agreed.
23/01/23 by Customer
All good as per usual
23/01/23 by Barrie Fowler
Very prompt service.
23/01/23 by Dylan
Easy to use. Gave details of several delivery options, so we could choose the one that suited us best.
23/01/23 by Mrs Mills
Very Good at providing competitive quotes from all the couriers. Quick and easy to use
23/01/23 by David Hewitt
So easy to book on line ,driver turned on time and parcel delivered next day
23/01/23 by Customer Mr D Ormiston
You havent responded to me after charging me, , its definitely a mistake on your side , I send 50 of these a month
23/01/23 by Leigh Dutton
They make the process very easy
I had never had any reason to send a parcel, other than by Royal Mail, before and Parcel Monkey is a great site for pointing one in the right direction
As there was a £200 refund at stake I am very grateful to the person who recommended Parcel Monkey (who then pointed me in the direction of Yodel)
23/01/23 by Martin Warner
Very easy to navigate website, great prices and customer support, prompt pick ups
23/01/23 by Margaret Maguire
Never have any problems with Parcel Monkey. Information is fast and clear and allows me to choose the best delivery company for the parcel that I need to send. Highly recommend.
23/01/23 by Mr Askill
A+service great service
23/01/23 by Customer
Worked fine for me and saved money but do check that the carrier is proposing the service and insurance inclusions you need, as they might be different to the carriers direct website - hence the saving.
Other than that all good.
23/01/23 by J JK
Excellent.. my Evri guy is spot on.
23/01/23 by NIK PHILLIPS
Great service.
22/01/23 by Al Mulano
This was the fastest, no drama, posting to the UAE I have known and have been doing it for 5 years! Well done - used ParcelMonkeys own brand!
22/01/23 by C Hallam
excellent service
22/01/23 by Muhammad Akram
Always use parcel monkey as always had good service. This time sent a fragile item and it was delivered safely. Thank you
22/01/23 by Ann Carey
Parcel hasnt arrived yet.It was collected on 16th,when i track it it just says exported.Was told it would take 3/4 days to get to near Barcelona its now been 6 days and counting!!
22/01/23 by stephen patrick
Invalidated recipient’s email even though it was correct, Went thro whole process of getting it validated twice only to be told again that it was invalid - each time having to begin at the beginning so this entailed endlessly filling in the form. Gave up and went elsewhere. Not impressed.
22/01/23 by Cari Haysom
Next day delivery through Courier last week and still waiting for the parcel a week later, one update today to let me know that Courier had the collection
22/01/23 by Hayley
Easy, quick and simple
22/01/23 by Lil Customer
I paid the highest rate for the quickest delivery to Ireland - 2 days - all good - or so I thought. Parcel picked up on the Monday as planned - 2 business days in transit should see delivery in Ireland by Wednesday. 2.5 days later the parcel was in Slough - which is 15 miles from me. Absolute joke! Parcel will now arrive on the 8th working day - not the 2nd working day! £30 down the pan - missed my nephews Birthday and needless to say - I wont be using this Parcel Monkey site again.
22/01/23 by Elaine Miller
all good really pleased
22/01/23 by john lane
Parcel Monkey keep overcharging me on the items I send stating weight and dimensions are incorrect and then apply a £70 fee on top of the cost to send. My parcels dimensions and weight are checked always before dispatch, Parcel Monkey are appalling stealing money from me in this way. Numerous attempts to recover my money have been in vain. I will not be using there service ever again.
22/01/23 by Guest
Fast collection & delivery, plus the satisfaction of updates from the tracking system, made sending my parcel an easy & safe transaction. Happy with the DPD couriers
22/01/23 by Customer
The parcel still hasn’t arrived!
21/01/23 by Val
Parcelmonkey fine some delivery companies used less so
21/01/23 by Tony Edwards
According to the tracking information, this parcel hasnt been delivered,yet it was advertised as 2-3 days, so should have been delivered on Wednesday at the latest, having been picked up last Sunday.
21/01/23 by Anon
Efficient speedy delivery.
21/01/23 by Jane Russell
I am very disappointed with the service .sent it on 3 -4 days delivery but 3 days on my parcel was not even picked up. Nearly a week tomorrow and my customer has still not received her parcel .no compensation for not delivering yet paid for express
21/01/23 by Anisa
The parcel was due t be collected on Tuesday. It STILL wasnt collected by Friday despite numerous contact via phone calls and repeated new bookings. The last option I was given was to just cancel. However, although the first part of the journey was by DPD and it was DPD who we paid they would ot reimburse me and Parcel Monkey gave no phone details. All in all tis was a nightmare!
20/01/23 by C Burkinshaw
Never used before will use again brilliant
20/01/23 by Warren Thomas
+ Affordable price, friendly website - no communication with human - the information updates are very slow
20/01/23 by Margaret
Superb, as always. My clients are always delighted to hear that their parcel delivery has also planted a tree!
20/01/23 by Miss Lois Cordelia
Very easy to understand the process of using the service well done
20/01/23 by Customer
