We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,095 reviews.
The delivery man was so kind and helpful I dont know whether the other delivery men are the same like him I will always use Monkey for shipping in fact next Monday I will rebook Monkey for the second time
08/10/22 by Customer
I’m a repeat user of Parcel Monkey. Always find them to be straightforward to use and they offer a good selection of carriers.
08/10/22 by Carol
A very fast service. It takes 6 days to deliver a parcel to France but 4 days are the customs, charges & delivery in Frances that Parcel Monkey & Parcel Force have no control of. The only criticism is the Parcel Force dont give information of the pick up time, this means being available all day. Other carriers give updates of pick up times.
08/10/22 by Nick Fairs
Great prices, timely pickup and delivery.
08/10/22 by Leo Purvis
Booked for next day drop off. Then could not find anyone who could take the parcel off me as it was just after 3.30 on a Friday. Told that wherever I went within 15 mile radius it would not be collected until Monday! Stuck with parcel and very let down having paid for next day!!! No-where was I clearly warned of this
08/10/22 by Gill
Just amazing experience,everything was so quick and easy
07/10/22 by Cosmin Coroblea
Paid for collection and not collected and no reason given no response from questions asked not to be used
07/10/22 by Pendolino Driver
Very useful site which assisted me to find the best service. The service was excellent - Parcelforce 48
07/10/22 by Carol Williams
Quick and easy.
07/10/22 by JJFF
Delivered my parcel to my local post office. Delivered my return item swiftly.
07/10/22 by Deborah
COLLECTED ON TIME AND MORE IMPORTANTLY DELIVERED ON TIME
07/10/22 by Sue
Great prices and service.
07/10/22 by Ian Fenwick
KEEP AWAY RUBBISH SERVICE
07/10/22 by marco panico
Sent a package to Singapore last Friday - ParcelMonkey / Parcelforce. Was supposed to be three-day delivery, now eight days and waiting.
07/10/22 by Joe
The parcel wasn’t collected by DPD as arranged and still hasn’t.
07/10/22 by Lilian
Found Parcel Monkey to be a really helpful site.
07/10/22 by Tracey Rees-Hull
Excellent… parcel posted Friday in scotland for to Memphis USA in 3 days box like new .. takes a week to get a delivery from anywhere in the Uk no matter how I send .
A little expensive but will def use again
06/10/22 by Ramsden, Beth
Bad experience with this company , I booked my parcel collection twice and pay for it, nobody cares to come in or to phone me, regardless the urgency I mentioned. Really bad service!!! Not recommended.
06/10/22 by Gilbert Kamgang Nkuitche
Delivered to the wrong address - the halls of residence next door. Given to and accepted by the person who was not the addressee. My son had to track down the parcel. Disappointing. Positives - picked up on the correct day and transported to the correct town and location in the expected time scales. Not lost in transit. Found eventually so no harm done this time.
06/10/22 by Loufish
Always easy to use along with a prompt collection and prompt delivery
06/10/22 by customer
Takes the hassle out of posting parcels, put in weight dimensions and click ok. UK or overseas, listing of prices and delivery options at your fingertips, price and options for collection or drop off. Pay your money print your labels. Easy as that.
05/10/22 by Mr Kevin Starbrook
The Collector should give disabled people a chance to get to the front door before keep ringing the bell very loud the second time
05/10/22 by Velma Williamson
DPD picked up the goods as stated but arrived at the company in Surrey with open packaging and damaged goods The parcel may have been deliberately tampered with Some of the goods may be missing but these are being checked
05/10/22 by Springwell
Always good. Very pleased
05/10/22 by Kalias Trebuchet
Amazing how many people are getting scammed by parcelmonkey for the same weight charge.theyve done me again for £65!!! Should have learnt the first time. Never again will I use parcel force!
05/10/22 by Mel Jones
Excellent service very pleased
05/10/22 by Ian Thomas
First class service . Will use them in the future. Cannot rate them highly enough.
05/10/22 by customer
Booked a delivery via Parcelmonkey using UPS. Paid £23.70 and subsequently additional £76.12 taken out of my account with no notice. Turns out that my parcel was laser measured by UPS and was 62 cms rather than 61 cms and 52 cms rather than 51 cms. I rarely use UPS. CAUTION, dont ever use UPS or Parcel Monkey. Used them for 7 years and now, I will never use them ever again. Absolutely disgusted !!
05/10/22 by barry surridge
Best prices about easy to use will defo use again highly recommend
05/10/22 by Customer Drew Scott ( Ayrshire )
Very easy to use service. Straightforward instructions and very reasonable price. Will definitely use again.
05/10/22 by Unimum
Excellent service
05/10/22 by Mr Berman
A good parcel website easy to use all tools needed for shipping included
05/10/22 by Ciprian Mocanu
Never turned up had to rearrange. Very poor service .
05/10/22 by mr waters
Great collection and great delivery
05/10/22 by Spencer
Great first experience. Simple and easy to use and parcel was collected as it said it would do. Delivered next day. Cant fault any of it.
05/10/22 by Matt Ward
First time I have used Parcel Monkey. Would recommend.
04/10/22 by Tina Shrimpton
We’ve been using Parcelforce through Parcel Monkey for many years, great service and easy booking.
04/10/22 by Doggie Divider
All very straight forward and arrived promptly
04/10/22 by Customer
Perfect service and super convenient. Reasonable price.
04/10/22 by Customer
I will NEVER again use their services. You pay for insurance to make sure your products are safe, when they damage the parcel and you actually require a refund, they will find a hidden clause to exclude themselves from paying for the damaged caused. If youve been paying parcel insurance, youve been wasting your money. Also, I had parcels delayed way too many times even when paid for next day delivery - they never refund your delivery fees as they advertise. One of my parcels was lost and they never refunded me, I had to wait for ages until they found it, my customer gave up on the purchase and I had to PERSONALLY go to the address to collect the parcel and carry home. Just AWFUL service - I will now happily pay a little more to deal with a reliable company directly.
04/10/22 by Anna L
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