We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Absolutely fab!
While it is very expensive, the timelyness with which they collected and delivered my parcels could not be faulted. Filling out the forms was nice and easy, and overall a relatively stress free experience!
20/01/23 by K.Craft
The item I sent this time has been broken it was well wrapped fragile tape around it sign saying this way up it would have taken quite a bit of force to break the part it broke on it
20/01/23 by Dawn Penfold
totally hassle free very happy thank you
20/01/23 by Carol Moore
Parcel was not delivered in germany and returned to me over a month later. No notification of delivery was received at the delivery address
20/01/23 by Customer
Overall a very helpful experience.
I had to make a claim because the delivery company lost my parcel. (Parcel Monkey lets customers choose from a selection of delivery companies and then they come back with the best quotes).
Jag was prompt at replying to all my messages, and when they realised the parcel was lost, they were quick at processing my claim, which was settled in full.
20/01/23 by Susan Wilkinson
A clear and fluent process for getting from A to Z. A better range of couriers than some other agents, and of course a bit cheaper than going direct. Ill always use them.
19/01/23 by Tony
Please be aware that Parcel Monkey have a chequered reputation for stolen items in parcels sent. They refuse to response with a satisfactory explanation, blaming the sender (in this case me) for not providing an itemised invoice. The itemised invoice was attached to the parcel when picked up. It is still stuck to the box that was ultimately returned with three missing out of five gifts sent. So far they are refusing to respond to my question regarding the stolen items. My advice to anyone thinking of using Parcel Monkey is to avoid them at all costs. Go direct to trusted courier companies.
19/01/23 by Wellness Warrior UK Ltd
Prompt and efficient
19/01/23 by Keith
Excellent as ever.
19/01/23 by S Ahmed
Easy to navigate
Excellent service
19/01/23 by Mrsh
the website is extreemly easy to use
19/01/23 by daughter
The parcel was allocated and picked up and delivered intact and in time
19/01/23 by Karen
Brilliant quick service and a very helpful driver!!
19/01/23 by Suzette Bell-simmonds
The easiest way I have found to sent parcels and track them.
All the best parcel companies in one with their best solutions to make life easier when I parcel need to be posted.
18/01/23 by Pablo Reinoso
Efficient service
18/01/23 by Mr Berman
Completely failed in processing my pickup service, I tried to order a pick up through your services with Parcel force and they just left a card even when we were in. I’ve rescheduled the pick up but they’ve failed to collect again.
18/01/23 by Customer
easy to use and see
18/01/23 by mark dickie
DO NOT USE. I sent a DPD package from UK to US (no strikes or anything was on) heres the list of issues in chronological order - it took DAYS to be picked up - it had an "attempted" delivery when it finally got to the US but the address was completely fine so I messaged Parcel Monkey and they said they would get in touch with DPD. it took 2 WEEKS and 5/6 emails and then the tracking changed to return - when the package was returned to the UK, parcel monkey then tried to charge me £6 to just return it back to me (unsure why this is the case. ANY other courier company does not charge) - Parcel monkey assistants are useless. they copied and pasted a message from DPD which didnt make sense and could follow up ANY of my questions. - I find out today the item was returned to sender (I had no knowledge of this) and guess what, its returned to an unknown person. so now the package is lost and 4 weeks late and just to confirm how useless they are, I sent another package of the same goods to the SAME address using another courier and it arrived in 5 days. DO NOT USE PARCEL MONEY.
18/01/23 by Richard Stoke
Quick easy to use service
18/01/23 by Customer
Delivery was collected and delivered as planned but the driver just took the parcel from the warehouse without signing the outgoing documents.
18/01/23 by Chris
Great service from start to finish....
18/01/23 by Bob Lloyd
Item still not delivered- in my experience using Evri is again very unreliable, their excuse that the recipient of the goods was closed when as a business it’s open Monday to Friday is a typical response. Also no advice about when to deliver. I shouldn’t have selected Evri as the delivery option. Please sort this and get my goods delivered.
18/01/23 by Chris Whife Customer
On time and reasonably priced
18/01/23 by Chris John
Easy to use , good prices , kept notified throughout
18/01/23 by Ian
PARCEL 24 COST £49 FINALLY COLLECTED ONE WEEK LATE
18/01/23 by glenn atkinson
Interface easy and functional. All went very smoothly
18/01/23 by Rex Northen
Easy to use parcel arrived at destination quickly
18/01/23 by June Hicks
I cannot recommend highly enough. Was picked up on time. Very impressed with the the service provided at a reasonable price.
17/01/23 by Neil M
Easy process from booking amd label printing also gave me more options as other sites
17/01/23 by Natalie HARGREAVES
Great service and a good price with UPS who delivered perfectly.
17/01/23 by Andy
Speedy delivery. Best price. Great service.
17/01/23 by chiko
Better than evri thats for sure...
17/01/23 by robert
Collected & delivered within agreed time frame. Very good value for money ????????
17/01/23 by JC
First time Ive used you. I sent a parcel by DPD to the US and the whole process from your website was clear and straightforward. And the pickup point was within easy reach. The parcel was also delivered ahead of time and in perfect condition - thank you!
17/01/23 by Margaret Mccormack
As always, very easy and very good service
17/01/23 by Barrie Fowler
The comparison prices were very good and allowed me to make an informed choice of carrier
17/01/23 by Customer
Ease of booking. Communication about the delivery and speed of delivery. All very impressive.
17/01/23 by Michael Green
Collection did not happen when it was supposed to, very hard to communicate with the company
17/01/23 by Andrew
Delivered on time
17/01/23 by Peter Gadd
Express delivery, very good service
17/01/23 by Christopher Ritchie
