We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,476 reviews.
Good communications
09/09/14
No comment left by this customer.
09/09/14
No comment left by this customer.
09/09/14
Great customer service, fast delivery and at a great price
09/09/14
Courier only collected one of two packages.
09/09/14
No comment left by this customer.
09/09/14
This parcel was 4 days later than it should have been, the recipient waited in for the delivery and no card was left.
09/09/14
No comment left by this customer.
09/09/14
No comment left by this customer.
09/09/14
collection attempt not made. Courier couldnt collect next working day either. Had to take item to depot myself. Want refund
09/09/14
very good efficient service will use again
09/09/14
smooth easy organised delivery
09/09/14
is ok - but sometimes the problems are
09/09/14
No comment left by this customer.
09/09/14
B e s t s e r v i c e e v e r!!!
09/09/14
great service as always thanks
09/09/14
No comment left by this customer.
09/09/14
Very satisfied with it can not fault it Driver was very helpful and friendly recommended you to other people
09/09/14
No comment left by this customer.
09/09/14
thank you on time
09/09/14
No real issues
09/09/14
no comment
09/09/14
no comment
09/09/14
very easy to use and the price was very right
09/09/14
no comment
09/09/14
The parcel was never picked up on two occations from Courier I then told them not to bother as I could not trust them
09/09/14
easy, quick, efficient and the cheapest I could find. Thank you. Very good tracking too
09/09/14
no comment
09/09/14
The goods were collected 24 hours late after we had to make telephone enquiries , and we could not trace it on the tracking system
09/09/14
Struggled to track the parcel
09/09/14
Very efficient service and well organised. Reasonable insurance charges. Quick delivery and good communication throughout.
09/09/14
unhelpfull,poor customer service,reply sheet answers,one answer fits all help and support section on website, no direct email,etc,etc etc et
09/09/14
Citylink driver didn't know anything about signing a form to acknowledge receipt of parcels. Apart from that, no issues.
09/09/14
Fab service.very pleased.
09/09/14
Excellent service as always.
09/09/14
great service, delivered on time thank you
09/09/14
The parcel was not collected for 3 days. The first day was my error as I failed to put the company name, it was not collected the next day
09/09/14
no comment
09/09/14
brilliant service! The only thing to make it better would be a time slot
09/09/14
no comment
09/09/14
