We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,476 reviews.
Parcel still not collected on second time of booking
16/10/14
No comment left by this customer.
16/10/14
excellent service
16/10/14
When we booked we asked if the parcels could be left with a neighbour if not at home, NOT in our porch. However this is where it was left!
16/10/14
it was perfect. the tracking details could have been a little more up to date.
16/10/14
Very good service, quick and hassle free
16/10/14
No comment left by this customer.
16/10/14
No comment left by this customer.
16/10/14
I can't think of any improvements! excellent service.
16/10/14
All great thanks
16/10/14
No comment left by this customer.
16/10/14
The online booknig service was straightforward and efficient and the collection was timely.
16/10/14
id never use you again as one parcel got sent to nexr door and they sighn it in a false name luckily the chap retrieve it back
16/10/14
No comment left by this customer.
16/10/14
Good service
16/10/14
collection and delivery okay. Was unable to track my parcel because incorrect shipment number provided by you. Had to call courier directly
16/10/14
Excellent picked up from Ipswich and delivered to liverpool within 24 hours.
16/10/14
Good service; no issues at all. Would say it would have been nice to have sms updates on status. Otherwise will use again.
16/10/14
The collection is fast and correct. However, I haven't received the parcels due to Address Problems. Why and what is the problem?!
16/10/14
lost and unable to get proof of delivery
16/10/14
no comment
16/10/14
no comment
16/10/14
very good but I would never use you for city link again after it took them 6 weeks to deliver 5 parcels last time. they are the worst!
16/10/14
Super collection service and delivery was equally excellent will use you again for sure
16/10/14
it is good to here yodel is coming back
16/10/14
no comment
16/10/14
straight forward Web site courier came within time slot very happy new customer will use again and recommend
16/10/14
Happy, but parcel was left outside in the rain.
16/10/14
no comment
16/10/14
Another poor show, our parcel wasn't delivered as the customer wasn't home, it went to the depot. It turned out to be damaged.
16/10/14
Parcel has not been delivered & you are not responding to my questions
16/10/14
Only by giving a time of collection, but I realise that this may be out of your control
16/10/14
no comment
16/10/14
no comment
16/10/14
no comment
16/10/14
no comment
16/10/14
An indication of parcel pick up time would be VERY useful - if only AM or PM. Saves having to hang around all day awaiting collection.
16/10/14
no comment
16/10/14
best service ever
16/10/14
Fantastic service, only gripe is, I wish I'd found you sooner
16/10/14
