We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,476 reviews.
no comment
18/10/14
No tracking, wrong customer address on record, parcel lost.
18/10/14
Your overall service was excellent with the parcels arriving on time with good communication we could follow easily.
18/10/14
Narrow window for parcel pick up
18/10/14
straight forward,price competitive, easy to use ,all great will use again thank you
18/10/14
It would be excellent if all labels/custom documents could be emailed to avoid any confusion as to what needs to be on the parcel.
18/10/14
no comment
18/10/14
no comment
18/10/14
Excellent clear and easy website.... great communication throught collection and delivery... Thank you
18/10/14
parcel not collected so not delivered to me and was supposed to be getting fitted over weekemd. disgusted
17/10/14
i am still awaiting to hear back as parcel hasnt been delivered trying to contact you several emails no response putting in claim as insured
17/10/14
Very happy indeed, will use your service every time from now.
17/10/14
no comment
17/10/14
no comment
17/10/14
all ok thanks
17/10/14
no comment
17/10/14
very clear website, prompt collection & delivery. Many thanks
17/10/14
Good quick delivery at a fair price
17/10/14
Parcel was NOT collected!!!! AND I EXPECT A FULL REFUND!!!!
17/10/14
Parcel NOT collected on stipulated day, after waiting the WHOLE day. Had to chase only then told would not be collected.Just NOT good enough
17/10/14
Parcel Monkey my favour Shipping company!!! A+++++++++
17/10/14
Had no complaints from the person I sent the parcel to
17/10/14
no comment
17/10/14
Fantastic service Shetland Islands to Netherlands in less than 5 days well done 10/10
17/10/14
Picked up on time as promised and delivered safely....what more can I ask?
17/10/14
no comment
17/10/14
Very pleased. Perhaps some indication of when collecting would be better.
17/10/14
no comment
17/10/14
no comment
17/10/14
nice company.
17/10/14
no comment
17/10/14
Nice and simple, quick and very good value.
17/10/14
Great Service - Speedy collection and fast turnround ~ Brilliant service
17/10/14
no comment
17/10/14
despite taking 17 days (instead of the quoted 3-4), the shipment arrived in perfect condition, and to the door. I would use again. Good job!
17/10/14
Picked up and delivered on time
17/10/14
Collected 14 Oct. Courier tracking 'collection scheduled' 17 October no delivery and no response to query
17/10/14
COLLECTED WHEN YOU SAID DELIVERED WHEN YOU SAID....SUPERB
17/10/14
Always the best price and nice to have time slot delivery from citilink.
17/10/14
Always an excellent service
17/10/14
