We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,224 reviews.
Get service would recommend to everyone
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
Courier lost the package which calls into doubt whether we shall continue using your service now in the future. Solution ASAP!
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly to help upon processing your claim
Courier collected at 10pm TOO LATE can you cancel my rebooking for 4th as you now have parcel
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
No comment left by this customer.
03/12/14
great service!!!!
03/12/14
No comment left by this customer.
03/12/14
great service better than you know who!!!
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
prompt, inexpensive and efficient, could'nt be better!
03/12/14
the parcel was not collected and no-one tried to contact me. I rebooked and it was finaly collected 5 days late
03/12/14
Parcel collected 27th, only received in to the network on 2nd December - Not good enough
03/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
Boxes arrived damaged. Looked like someone had played football with them despite fragile stickers.
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly to help upon processing your claim
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
Perfect service
03/12/14
DX delivered the parcel late. this is second time. next time we will avoide DX
03/12/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
I found it to be a very good service.
03/12/14
We are very happy with the service and website is easy to use.
03/12/14
Failed to collect, stuck in house for third day waiting for collection
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
brill service - well pleased -defiantly use again
03/12/14
I do not know how you could improve, your service was .
03/12/14
Collected as promised.
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
worked fine for me thanks
03/12/14
On time and a reasonable price
03/12/14
No comment left by this customer.
03/12/14
No comment left by this customer.
03/12/14
Can you please make sure this ***** courier is not sent to us again. Please arrange for immediate collection of package reference PM_2506321
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
No comment left by this customer.
03/12/14
Booked overnight service. Still waiting for delivery 5 days later. Courier not able to find parcel!
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
The last several parcel collections we have paid for have failed despite doing exactly as required please contact us As soon as possible .
03/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
No comment left by this customer.
03/12/14
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