We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,950 reviews.
The pacrel was collected after 4 days delay.
11/05/15
Thought it would be a simple task, to send a parcel from the UK to Spain. It wasnt, it took 5 phone calls to the UK from Spain, 15-20 emails, four days waiting in for delivery. The on line chat for parcel monkey was hopeless, had a message, " if theres a problem, get back in touch" got back in touch and got ignored. Got sent from Parcel monkey to Courier and from Courier back to Parcelmonkey. Absolutely disgusted at my treatment and had to really really fight to get my package. Never, ever again.
11/05/15
Parcels collected a day late, dont know if its parcelmonkey or parcelforces fault, but was kept up to date with the situation (website stated that if collection date/time was missed it would definitely be the next day) still not good enough in my view though. Other than that i had no complaints from the recipient as to tje the condition of the arrived parcels.
11/05/15
Aa the title said all went exactly as promised. No complaints - a simple to use service.
11/05/15
Im happy with the service!
11/05/15
Good prices especially if you need peace of mind with extra insurance..pity they dont allow you to enter the amount you wish to insure the parcel for and rank the options by price..would have sped up the search vastly. Apart from that all good..easy to book and services available are clear, and executed as promised.
11/05/15
I booked the parcel in online, very straightforward too. it was picked up when they said it would be and arrived safely when they said it would arrive.
The recipient got it in the same condition I shipped it.
You cannot say fairer than that!
10/05/15
Cheap and reliable. What more could you want.
10/05/15
This was a great company! So helpful in finding the best rates, easy booking, and perfect and timely service!
10/05/15
Worked like clockwork
10/05/15
interesting you keep sending me reviews when i have not used parcel monkey in over a year. i guess you are misusing my data..
10/05/15
On time with pleasant driver
10/05/15
Easy to use and smooth pick up and delivery, will use again
10/05/15
No problems at parcel sent to USA and signed for on delivery.
10/05/15
Fair price and efficient service
10/05/15
Very easy to use would recommend to anyone thank parcel monkey
10/05/15
Real mess up, delivered it back to me, the sender instead of addressee (in Italy)...no explanation and when I called parcel force for explanation they couldnt give me one! waste of time and money!
10/05/15
I have used Parcel Monkey to find quotes to send a parcel abroad. Found the cheapest quote was with UPS. booked everything online, the courier turned up as agreed and the parcel was delivered within a week!
overall i had a pleasant experience. Couldnt find any faults whatsoever. Will definitely use them again. Thanks!
10/05/15
Twice now paid for a 24 delivery and its taken 48! emailed parcelmonkey basically they said i was unlucky (twice in a row) now i know problems arise but its how you deal with them that counts, they offered me nothing!!
10/05/15
Had excellent service,from start of order to collection.
only criticism was that there was no indication of what time collection was due.other than that no problem.
10/05/15
a well packed parcel arrived with contents smashed - a cast iron stand PM did not go do any more than look at some photos and then refused claim even though I paid for the extra insurance. The goods and packing never inspected - box had a big gash in it - maybe a forklift? disgraceful attitude - hide behind emails - cannot speak to anyone - considering making a county court claim
10/05/15
Very fast, easy to use and a good price. Will definitely use them again and live chat was very helpful. Thank you parcel monkey and Jimmy.
10/05/15
My 48 hour parcel force delivery is currently 4 days late and counting. Parcel force are no help whatsoever. Not happy as it was a gift for my sons birthday which was yesterday.
10/05/15
I have sent a parcel but not deliverd no card to tell my customer were it is I have just used a courier and found these OK but this is the same as another courier who were rubbish
09/05/15
Sent 2 parcels to Denmark, not only the cheapest, collected Tuesday delivered Thursday. 10 star Rating
09/05/15
Well after receiving an email asking "how did we do" and not actually receiving anything, pretty **** I guess?
09/05/15
Our parcel was uplifted and delivered to the destination just as we had requested. First class service. Will definitely use them again.
09/05/15
Despite clear instructions parcel was delivered to wrong address and to gain access to wrong address deliverer must have scaled high gate to have left parcel where it was found.(neighbour not happy).
09/05/15
Picked up quicker than expected.
Delivered when they said it would be, next day.
I am happy, customer is happy.
What more could you possibly want.
Thanks.
09/05/15
fast reliable and efficient service would highly recommend parcelmonkey for your delivery needs
09/05/15
Worth using. Heavy awning delivered in a day. Thats service and all for £21
09/05/15
I was very impressed by the efficient and speedy delivery of the parcel. Many thanks.
09/05/15
i was a bit sceptical when i signed up for this but need not of been, my parcel was collected and delivered.
09/05/15
Had no problem at all, everything went as it should. Very happy with the service.
09/05/15
Good advice of couriers and the costs
09/05/15
Used few times, very fast service, good value, would recommend
09/05/15
Everything worked exactly as it should. Driver brought labels for collection etc.
a very good service and happy customer
09/05/15
Delighted with price and fast delivery of package from uk to Ireland. Was kept very well informed at every stage. Many thanks.
08/05/15
Met expectations on price, standards and speed. Well done!
08/05/15
No problems, easy to use service which I will use again.
08/05/15
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