We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,952 reviews.
Excellent service i have used P/Monkey before and will continue to use in the future great service. :}
29/04/15
Found this company excellent would use again and also reccommand to other people
29/04/15
I used the DX "next day" service, it took three days, so a bit disappointing.
29/04/15
Waited in all day for a collection and never turned up then had a missed collection note the next day and had to reschedule for the next day.
29/04/15
Our Response: I am very sorry to hear about this late collection and for the inconvenience it has caused. We rely on the couriers to collect the goods on the chosen day, so if you need any assistance with this in the future please contact us on the Live Chat or Support ticketing system and we will look into it for you
Great experience using parcel monkey, collected and delivered on time. Fantastic value for money. Would recommend to others....
29/04/15
My parcel was picked up and delivered within 24hour very good service.
29/04/15
Parcel collected within an hour of registering online!!!
29/04/15
My family have used Parcel Monkey several times to ship from the UK to USA. Never any issues, items have arrived quickly and in good shape. Pick ups have been on time. Will use again.
29/04/15
Great service book in one day collected the next and at a very reasonable price
28/04/15
Very efficient
28/04/15
We have used Parcel Monkey regularly now for outgoing packages as well as those we receive. We have done this ever since a client told us they were much less expensive than Royal Mail and were absolutely efficient.
He was not wrong. Parcel Monkey has never, never, let us down.
28/04/15
The parcel was Christmas gifts for family in Europe. It got there in the new year . Tracking was useless with no contact number and no one to speak to. I think your service is the worst I have experienced. A massive disappointment for my family total frustration at the inability to speak anyone. I will go out of my way to put people off of using you. It will cost you customers I will make sure of that.
28/04/15
Our Response: Thank you for taking the time to review your experience with Parcel Monkey. I am very sorry to hear about the customer service you have received, at that time of year we are extremely busy and it can take a little while to respond to all the incoming queries. We have now installed a Live Chat system to make our customer service more quick and accessible, and so I do hope you will consider using our service again.
Parcel was collected promptly and delivered very fast (3 days in Europe). Not to mention at a price 7 times lower than what I was quoted directly from a delivery service on high street. Will use this service again and recommend it to friends.
28/04/15
Package collected as scheduled & delivered promptly.
28/04/15
service is excellent and a fantastic price for my money
28/04/15
Collected and delivered as arranged for a great price
28/04/15
Excellent service and reliable. Quick and less money
28/04/15
It was easy to book up on line and everything went brilliant, I would not hesitate in using you again and I will.
28/04/15
Cannot fault anything, parcel picked up from my work place Monday pm and delivered to Guernsey 2 days later.
28/04/15
I have used Parcel Monkey to ship parcels within the UK and also to The Netherlands. In the case of the latter, I shipped about 10 very large boxes. Everything arrived in good condition. The couriers all showed up on the appointed day and everything went smoothly. I would use Parcel Monkey again, as they saved me a lot of money!
28/04/15
A first class service from start to finish. Simply and straight forward process. Absolute no problems from the start. Well done.
28/04/15
Asked you to leave it in van and you did, perfect!
Thanks.
28/04/15
The item was picked at the time designated, delivered promptly and intact. It was a nice experience using parcel monkey
28/04/15
Very good service but left in dark abit could have let me know that item had been picked up and drop off apart from that excellent service and will do business with you again
28/04/15
I sent a small, high value item to Australia using pacelmonkey Their quote for sending this with insurance was very good. The parcel was collected and sent to the international shipper depot by YODEL. The international leg was handled by TRACKPAK. I was told to print out and attach 2 labels emailed to me. The parcel was entered into their system with its size 18x13x8 cms. EACH OF THE LABELS WAS TWICE THE SIZE OF THE PARCEL. I called the help desk who told me... TO REPACK THE ITEM IN A PARCEL BIG ENOUGH TO ACCOMMODATE THE LABEL! I wondered if this would have a cost implication - but happily not. I did this, and the parcel has been efficiently tracked and delivered in the promised timescale to Australia.
28/04/15
Booking is very easy... however DX repeatedly did not show up when they should have and therefore we missed the order and in the end did not end up getting a refund! Other experiences have been okay
28/04/15
Easy, fast, competitive. I will continue to use parcel monkey and recommend to others.
28/04/15
no problems delivered as said
28/04/15
Service as promised. Thank you
28/04/15
Absolutely delighted with the service. Parcel delivered undamaged within 2 days so I have no hesitation in using them again and recommending them to others.
28/04/15
Nothing else to say. Excellent.
28/04/15
Excellent service, fast and arrived all intact. Well done
28/04/15
Very good service great price would recommend to others, in fact I already have.
28/04/15
And there is no telephone number to contact anyone!
28/04/15
Our Response: I am sorry that your experience with Parcel Monkey has not been a good one. Although we do not have phone lines here at Parcel Monkey, we do have a live chat service and a CRM ticketing system. I have opened a ticket for you now in order to get this situation rectified for you.
Booked 2 international collections thru them for a weds (trakpak) yodel to collect say no more wouldnt have ordered if id know that! didnt pick up as yodel pick up till 7 and customer service close at 5 had to wait till thurs, CS wouldnt book a collection for same day so rebooked for fri, YES you know where this is going they didnt collect called MONDAY rebooked for tues the day it was supposed to be DELIVERED!! and YES again not collected, on weds asked for a change of carrier at no cost to me and was told no. There view is they are a price comparision site and not responsible, however as we paid them they are, if we hadnt they wouldnt. Matter is still not concluded
28/04/15
Our Response: I am very sorry to hear that you have had a bad experience with using our services. I have opened a CRM ticket for you, you will see a notification on your dashboard and I will look into doing anything I can in order to get this situation rectified for you.
Picked up on time, delivered within two days and very reasonable price
28/04/15
Researched various prices and Parcel Monkey was cheapest through Parcel Force. Collected and delivered as stated
28/04/15
FOUND YOU ONLINE VIA GOOGLE- GREAT SERVICE EASY TO USE
28/04/15
very pleased with service provided
28/04/15
Never turned up to another courier!!! Tried to contact them in vane!! Jokers.
28/04/15
Our Response: I am very sorry that the goods were not collected from you, we are not a courier, we are a price comparison site. I have opened a CRM support ticket if you have any further questions please do not hesitate to contact us
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